Sage 300 Construction and Real Estate Reviews

Sage 300 Construction and Real Estate

4.0 (549)
Construction management

Overall rating

4.0 /5
(549)
Value for Money
3.6/5
Features
3.9/5
Ease of Use
3.6/5
Customer Support
3.9/5
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549 Reviews

Verified Reviewer
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best accounts management system for Construction and real estate companies

Reviewed on 07/02/2023

Pros

Easy of use . Not required any expertise to use this program. We can make functions,modules using crystal reports program. Very easy to build new modules. Maintaing inventory, job postings , invoice design and printing, batch management becomes easy .

Cons

If it has any API to intigration with SIMEM plant, Marcantonin Plant data bases that will be of great feature .

Darrin
Overall rating
  • Industry: Construction
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Sage is a bit clunky but gets the job done

Reviewed on 19/04/2018

Pros

The separate modules work very good. Certified Payrolls are easily done thru the payroll module. Payables and Receivables modules work nicely, with some help. Has a ton of reports available.

Cons

Although it has a lot of reports, they are hard to find the one you want/need. The separate modules seem like they came from separate companies sometimes and without an expert help or customer support, it would be really hard to get what you need out of them. I have had to pay for custom reports to be done to get what I need several times.

Dee
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Needs More User Friendly Features

Reviewed on 17/05/2021

We would not purchase it again and would prefer to go back to our old system, but we've invested...

We would not purchase it again and would prefer to go back to our old system, but we've invested too much to do that at this time.

Pros

Widely universal so integration software more readily available with management systems and customer relation software.

Cons

We came from ComputerEase, which is very user friendly. Sage appears to be outdated. The installation and upgrade process is very time consuming and for most would require hiring their services to install or your IT personnel. The biggest issue we have is the font size. If you try to change the font size in your screen, the windows will distort and you cannot access certain information within Sage, so it strains your eyes to view the information. My other big concern, is that when processing applications for payment within Billing, it will allow you to go over 100% on a scheduled line. If you don't manually check via print preview, you can very likely overbill. Additionally, when voiding applications, there are some major hassles when it comes to stored materials on jobs that don't carry over stored each month. Lastly, if you do not post in the order and timeframe that you are trained to do, it results in a large hassle and time-consuming elimination process. There are several other items that are not favorable, but these are the top ones on our mind most frequently.

Response from Sage

Thank you for sharing your thoughts on Sage products and services. We strive to deliver the best experience possible for Sage customers. We would welcome the opportunity to connect with you to better understand how we can exceed your expectations in the future.

Brenda
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Sage 300 - Use for Project Management

Reviewed on 30/05/2023

There are a lot of features or applications to learn, but once trained, easy program to use.

There are a lot of features or applications to learn, but once trained, easy program to use.

Pros

Multiple features depending on what task I'm trying to complete.

Cons

Contract documents and invoices saved in one location. Reports that can be generated.

Thamsanqa
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

T.MPOFU Review sage 300

Reviewed on 29/05/2023

Pros

i like this system because it makes it easy to users like me who are in the construction and real estate sector to run projects on time and deliver the best.

Cons

nothing much really but i can mabey say they can try reduce the price abit so that it has a wider reach to their users.

Hunter
Overall rating
  • Industry: Construction
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 4.0 /10

Functional ERP, not particularly user friendly

Reviewed on 14/08/2023

Pros

It has just about every feature one could need in a construction ERP.

Cons

User interface is not particularly great - very easy to screw things up with one misclick.

Brittany
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Sage 300 Construction

Reviewed on 12/12/2020

It seems like the software has a lot of possibilities but everything seems to be manual and not...

It seems like the software has a lot of possibilities but everything seems to be manual and not update automatically. Should have more reports available at purchase vs. needing to have someone create custom reports.

Pros

Job Cost module is very helpful. It could have options that are more easily accessible to add change orders and paid date on the job cost reports.

Cons

That the entries in one module don’t post to every other module.

Response from Sage

Thank you for submitting a product review. Your feedback is invaluable to the continued improvement of products and services from Sage.

Stephen Olawale
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

RELIABLE AND ACCURATE ACCOUNTING SYSTEM FOR THE CONSTRUCTION JOB

Reviewed on 09/07/2019

SAGE is an amazing application for preliminary stage cost estimation of construction works, and...

SAGE is an amazing application for preliminary stage cost estimation of construction works, and at the post contract stage, great for project management.

Pros

Easy to customize for report generation, navigation on the interface is also very easy, the accounting system is very reliable organised and accurate, it’s a versatile and rich application, I think I still need to learn more to maximize the potential of SAGE

Cons

The customer support needs to be more responsive to questions about some of the application features, the application is a complex one, I think, we need a tutorial program or forums to learn more about this application, so many features I need to know about. Thanks.

DAVID
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Sage 300 Construction and Real Estate Review

Reviewed on 14/05/2019

I have been using this software for a long, long time. It used to be called Timberline Software. It...

I have been using this software for a long, long time. It used to be called Timberline Software. It has always worked properly and performed well for accounting and reporting.

Pros

Very stable. Does the job of accounting and reporting for both real estate and construction entities.

Cons

No drill down ability. Reports do not normally print in excel automatically.

Maureen
Overall rating
  • Industry: Warehousing
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

sage 300...

Reviewed on 06/12/2018

i used it everyday for work task ... its pretty much is easy if you understand how to use it

i used it everyday for work task ... its pretty much is easy if you understand how to use it

Pros

I used this for work job at my office... need to like it because i used it for entering the order of my work duty

Cons

really need to understandable step by step to be able to use it...

Kim
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good with Property Management, Mediocre with Accounting

Reviewed on 17/03/2021

Whereas Sage 300 CRE does have some good functionality for property management, we are also...

Whereas Sage 300 CRE does have some good functionality for property management, we are also suffering from poor accounting functionality. Some days I'm happy with the software, some days not so much.

Pros

I like the Property Management side of Sage - our office manages a number of commercial real estate properties, and we are able to track the leases, and the PM side of things does link in with the accounting side of things. And I know there are more features in the PM side that we don't even use.

Cons

Sage 300 CRE does not mix well with any outside software. We recently took over management of a dozen new properties and we had to manually input all the data to get the new companies in our system. There was no reasonable import feature available. We could have paid someone thousands of dollars to bring basic information into the system for us, but what they could import was not everything we'd need, and there would be no previous year data option. That was frustrating.
And the accounting system is also lacking. As much as all of the modules to integrate with each other, the accounting system does not perform to my expectations. And if you want to export a report into Excel, forget it! Sure it will export the data, but not in any kind of usable format! The numbers don't export as numbers, the formatting is all skewed. I just found out that there is a 'third party' software to use as a fix, but I just spent $2500 on that fix and found out that if we want to export the income statement and balance sheet, that is an extra $800. I'm not happy with the accounting system.

Response from Sage

Thank you for your feedback! We appreciate your business and look forward to helping drive your continued success in construction and real estate.

Paul
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Pros and Cons of Sage 300

Reviewed on 11/12/2020

Pros

On par with some other offerings, but does not excel in any specific area, hence no one are where it really excels.

Cons

The overall accounting approach to how information is presented is lagging, in my opinion. Various inquiries need to be made in order to retrieve specific vendor, or client information, instead of making the reports and inquiries available through either the A/P, or A/R modules - all of them. The software also needlessly complicates interaction with the GL through the Cash Management and the Register feature(s), all this in my opinion should be centered around and through the GL module. Certain options under Agings are also puzzling, offering various reports that have little to do with actual aging(s), such as presenting the outstanding amounts in aged-buckets. When one is also more used to dealing with Debits and Credits, Sage presents some of these as 'Additions' or 'Subtractions'... which takes away the purely accounting approach to dealing with transfers, and debit and credit activity within various GL accounts, while a non-accountant might find the 'Additions' and 'Subtractions' easier to work with when it comes to dealing with actual bank accounts, the layout becomes more puzzling when dealing with other, non-cash accounts, where straight up Debit and Credit columns would be a lot more appropriate - for any entries. The 'Register' module mitigates this to some extent by a pop-up box, where some of this is automatically pre-filled, but in my opinion it's just an extra step that adds to the confusion and easiness of entries through GL only.

Response from Sage

Thank you for submitting a product review. Your feedback is invaluable to the continued improvement of products and services from Sage.

Nathan
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Reviewed on 06/11/2013

I have used Sage 300 since 2010 and have found it the most troubling accounting software I have...

I have used Sage 300 since 2010 and have found it the most troubling accounting software I have encountered. It has the capability to do a lot, but the product is so difficult to use that it makes doing a lot impractical, at least for a smaller company.

Sage acquired Master Builder in around 2008 and has yet to implement many of the "smart" features I had expected after they bought it from Intuit in that acquisition. In Master Builder/Sage 100, you can drill down on just about any field or report for more data. This drill down does not exist in Sage 300. The built-in calculator in Sage 100 is so handy; it does not exist in 300. The feature to advance the date using the + and - keys in 100 does not exist in 300. The feature to verify successful check runs through a certain check number does not exist in 300.

The use of non-accounting terms intermixed with accounting terms is frustrating to me. When looking at the Cash Management Module, it refers to Debits and Credits as Additions and Subtractions. It posts certain entries as a Negative Debit instead of a Credit or vice-verse. GL is driven by the modules and never the opposite. In 100, you can enter accounting entries and have the job costs updated, but not in 300. If you have to enter a GL transaction that will affect job costs, you have to then go into the job cost module and enter a direct job cost and debit and credit the same account for a net zero GL affect.

It can only print one thing at a time. Let me clarify; you open one report, an AP aging. You realize you paid a vendor more than you thought. You then run an open invoice list for that vendor. You realize they haven't been paid on a draw that they should have. You then decide to print the Open Invoice list to give to the PM, Controller, etc., but you can't. The first report that is open gets the print priority. Then if you try to close your AP aging to print your Invoice list, you can't. When you opened the second report, apparently the first report tells the second that it is not allowed to print. You then have to close the second report and re-run it.

My biggest issue with 300 is that it is extremely prone to being out of balance with itself. That phrase may not make sense to most accounting users. I am referring to the concept of the GL not matching the AP, AR, Cash, etc modules. I have had so many instances of something being off; most recently, certain sales accounts were showing a previous balance after closing the fiscal year. This required manually changing the previous year account balance on the sales account and changing the retained earnings by the same amount. These sort of internal errors are very scary to me because Sage doesn't know why they happen, and if it can happen in one place, it can happen just about anywhere, I would think.

Sage support is decent; they are all pretty used to the odd quirks and defects of the program, so they seem to be able to get these problems solved.

If you are a daily user of the software, I would recommend not getting Sage 300.

Alan
Overall rating
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Yesterdays technology for yesterdays prices.

Reviewed on 16/03/2021

The only benefit can think about using Sage is the money I could make building add-ons and...

The only benefit can think about using Sage is the money I could make building add-ons and consulting opportunities it provides because it lacks the basics. Financial reporting is a joke.

Pros

It works. It's fairly cheap. Not that buggy. I assume this is so because you haven't hired a team of developers since the late 90s. I'd bet the head of the user experience if you have one, has been ready to retire for the last ten years.

Cons

You have not put any effort into improving the product. For example how hard would it be to put a link from the transaction inquiry to the entry batch by clicking a button. The standard reporting is terrible. Have you ever asked what an accounting team needs? Also, in 2021 one should be able to copy and paste into your tables (e.g. JEs). Another example of how sloppy your user experience is when you close the books for the month, someone has to open the prior month one at a time. We have 90 companies. I had to program a python script to do this! I also use an Oracle product for financial reporting.

Response from Sage

Thank you for sharing your thoughts on Sage products and services. We strive to deliver the best experience possible for Sage customers. We would welcome the opportunity to connect with you to better understand how we can exceed your expectations in the future.

Ahmed
Overall rating
  • Industry: Construction
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best applications for accurate accounting of supply chains

Reviewed on 05/12/2021

Sage 300 keep all supply chain tracking processes on track from the start until after the work is...

Sage 300 keep all supply chain tracking processes on track from the start until after the work is completed, which gives assurances to all supply chain participants that their entitlements and rights are known and thus facilitates transparent settlements.

Pros

It is a comprehensive accounting program, useful for conducting audits and reviews of all accounts of suppliers (creditor and debtor). It integrates with many software that is used in project management, enabling users to apply comprehensive management concepts to their projects.
I like very much the ease of setup, commensurate with the needs of the project, and its integration with many applications relieves you of double entry and enables you to import or export data as needed.
With Sage 300, you will be able to accurately prepare the accounting lists for your supply chains, as you will be able to know the balance of any of the suppliers and delivery dates directly and without the need to search in invoices and files.

Cons

All is well and after hours of training you will be able to use it efficiently, just needs some updates to the display and some colors to get a more modern look. The program's speed must also be increased so that you can exploit more than one window at the same time.

Larry
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

1990s product still held together with duct tape

Reviewed on 16/03/2021

Pros

I have experience with it and can cope with it.

Cons

It's insane that recording transactions in AP need to be separately posted in other modules. It's crazy that I can't run a general ledger transaction report with a job number. Why do we have to purchase separate software (Office Connector) in order to extract data with the flexibility we need? If I run are report and print it from the report menu, you shut the menu down and make me reselect all of the filters, is this intentional just to piss me off? Why can't I resize and save the screens such as the AP invoice inquiry screen or the GL inquiry entry screen? Why are so many screens kept as small as possible so that I am forced to function like I'm looking through a key hole(GL Change Entries) Why can't I enlarge that screen so I can see the full line of data and a much larger list of lines? This program needs to be at least brought into the 21st century if you can't get it modernized to today's standards. We are seriously considering modern software such as CMIC.

Response from Sage

Thank you for submitting a product review. Your feedback is invaluable to the continued improvement of products and services from Sage.

DeAnne
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Sage Recommendation

Reviewed on 27/10/2020

Pros

I started to use Sage 300 back when it was called Timberline. I implemented it at the Drywall company I was working at. The software is very user friendly and is very easy for anyone to use. I perfected the software use when I went to a General Contractor that was already using the software. When I first interviewed for my current position, in my interview I couldn't stop talking about Sage. That was the reason I was hired. I have once again implemented Sage from a manual system.

Cons

I don't like the was the Job Cost module changed and would love it to go back to the old set-up screen. I used to use the condition button for looking for set up mistakes and not I literally need to go thru each job looking at the set-up.

Also in the Payroll module I wish the reports and generating accruals would be able to use the daily entry grid instead of have to enter the date for each entry. I went for one entry per employee week to forty. That's not cost effective to get the work done.

Response from Sage

Thank you for your feedback! We appreciate your business and look forward to helping drive your continued success in construction and real estate.

John
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Aging Product with No Future

Reviewed on 17/05/2021

I've been close enough to the product and support to know the many failings for well over a decade.

I've been close enough to the product and support to know the many failings for well over a decade.

Pros

I like the ability to be able to write reports that are meaningful and exactly what I need.

Cons

The fact that Sage will never update the core of the software and just keep creating software additions to add functionality while still charging an annual fee for tax updates will bury this product eventually.

Response from Sage

Thank you for sharing your thoughts on Sage products and services. We strive to deliver the best experience possible for Sage customers. We would welcome the opportunity to connect with you to better understand how we can exceed your expectations in the future.

Andy
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

10 years behind

Reviewed on 17/05/2021

The software is long overdue for an overhaul, but it works.

The software is long overdue for an overhaul, but it works.

Pros

Stability. Continued support. Customization to meet needs of construction accounting. Reliable. It just works 99.9% of the time.

Cons

Sage has done nothing to improve the product in the past 20 years. It is basically the same interface. The addition of desktop app was an attempt to bring a modern feel to Sage, but it is basically the same program. Upgrading the software costs me a full day of downtime to upgrade server and all of our workstations every year. Surely, there could be a better way to upgrade. Project management is light years behind other PM solutions out there.

Response from Sage

Thank you for sharing your thoughts on Sage products and services. We strive to deliver the best experience possible for Sage customers. We would welcome the opportunity to connect with you to better understand how we can exceed your expectations in the future.

ALAN
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Controller

Reviewed on 16/03/2021

The owner/ management likes the various reports I am able to produce from the system. Overall, we...

The owner/ management likes the various reports I am able to produce from the system. Overall, we are pleased with the Sage product.

Pros

all the accounting applications are integrated making it easy to run reports and pull information from the data.

Cons

Recently have noticed a decline in customer service. It appears it has been outsourced. The telephone connections are poor and it is often difficult to understand their English. Oftentimes they are not able to answer the call and you get put back into the queue which is frustrating.

About a year-ago we purchased the Sage Service Operations for workers in the field to submit their hours. We had higher expectations from the software but it has not been as smooth as we were told. Running reports from it is difficult, the workers in the field are not pleased with it and the back office having to spend a lot of time correcting mistakes because the software is not user-friendly.

Response from Sage

Thank you for your feedback! We appreciate your business and look forward to helping drive your continued success in construction and real estate.

Ra-Set
Overall rating
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Solid expandable software

Reviewed on 17/05/2021

good software can expand to your needs but customer service is not responsive enough, not quick...

good software can expand to your needs but customer service is not responsive enough, not quick responding to business needs. Need better hours of customer service operation (open before 9am EST) and need more people to answer technical service requests via phone wait time way too extensive!!

Pros

payroll & accounting modules are great tools

Cons

crashes easy, data loss or corruptibility not hard to realize

Response from Sage

Thank you for your feedback! We appreciate your business and look forward to helping drive your continued success in construction and real estate.

James
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Good product, frustrating reporting, is Sage looking forward?

Reviewed on 13/08/2021

Solid ERP software. Expensive to get all the "bells and whistles". Requires work outside the...

Solid ERP software. Expensive to get all the "bells and whistles". Requires work outside the software to get useful information efficiently.

Pros

Once trained, easy to use. Good security policies in place to allow multiple users with access to only what they need.

Cons

Cumbersome to get information out. If you want Job information about an AP invoice, you need to look at two different inquiries because the job info is in the Job Cost database while you are looking in the Accounts Payable database, or vice versa. Even with daily time entry, the Payroll module doesn't offer an inquiry or report to get daily info about an employee (Job charged to, EQ used, etc.) Finally, why doesn't Sage have any plans to develop a 64-bit ODBC driver? The whole world is going to 64-bit Windows platforms, but have to use 32-bit Spreadsheet software to use the ODBC connection to access the information that should be available from within the software itself.

Teri
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Sage 300CRE review

Reviewed on 17/05/2021

While the support staff is very responsive and friendly, there is just things that aren't setup...

While the support staff is very responsive and friendly, there is just things that aren't setup properly and Sage won't fix them.

Pros

Entering AP, PR etc. is easy to use and understand. It's nice that all of the modules work together.

Cons

There are just too many bugs. Some times the software just doesn't work. Example - we process a purchase order, when we finish we select to print the PO and it just doesn't happen. We have limits setup in payroll for deductions and the system continues to take the deduction past that limit. There is just a lot of quirks with the system that Sage refuses to fix.

Response from Sage

Thank you for sharing your thoughts on Sage products and services. We strive to deliver the best experience possible for Sage customers. We would welcome the opportunity to connect with you to better understand how we can exceed your expectations in the future.

Deborah
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Features

Reviewed on 17/05/2021

Overall I can find, research just bout anything as I learn the system.

Overall I can find, research just bout anything as I learn the system.

Pros

Once learned the program parts for my position I can work through most anything with ease.

Cons

There are still missing features. Cannot pull a report by customer name under the inquiry option only the customer number. You cannot pull up a customer by customer name in service management when creating the work orders. You cannot adjust an invoice in service management unless you post over, then void and then make corrections. And finally unless you know the whole system reports can be quite complicated. WE are not able to export information in Service Management to excel as we need. WE have to pull reports from multiple areas to get information. Have ot been able to import documents to attach to the work orders.

Response from Sage

Thank you for your feedback! We appreciate your business and look forward to helping drive your continued success in construction and real estate.

John
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Timberline Customer Support

Reviewed on 12/12/2018

We are a $30M A&E/Construction company.

We are a $30M A&E/Construction company.

Pros

Decent functionality once you get it working. Price to function seems good. I have a hard time saying anything else good. If you can live with the cost of frustration, you will probably eventually say its worth it. I've used it for 10 years!

Cons

Sage provides almost "ZERO" support. Don't let them lie to you. I have used this product for over 10 years and my level of frustration remains very high. They will not support you after the software/conversion is done. You get pushed to a very few, custom Crystal Report writers who are incredibly overloaded. So all the promise of great dashboards, custom reports (which you have to have! For your own business!) is for naught. Just add 6 months to your process which is absolutely not an exaggeration. Let's just say it like it is. After the sale, Sage does not care about you.