--- description: Learn more about Subiz. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Subiz Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Subiz](/software/101191/subiz) # Subiz Canonical: https://www.getapp.com.au/software/101191/subiz Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/101191/subiz?page=2) > Subiz provides a web-based platform where website owner can invite visitor for a direct chat and turn them into paying and happy customers. > > Verdict: Rated **5.0/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Subiz Subiz provide the fastest way to reach out to customers. Implementing Subiz Live chat onto your website and you can start chat with potential clients in real time. Subiz gathers all the features you need into a Live Chat solution and helps you to provide premium customer service. We firmly believe you should only pay for Subiz solution once you are convinced of its value. The best way to ensure that Subiz is the best fit for your organization is through our full-featured 30-days free Standard trial along with 100 agents in maximum. You will understand the feature set, and be better positioned to select a suitable package for your needs. You can upgrade to a paid plan at any time during the trial period. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 10 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: VietnamBiz - **Founded**: 2013 ## Commercial Context - **Starting Price**: USD 9.59 - **Pricing model**: Per Feature (Free version available) (Free Trial) - **Pricing Details**: Standard package: from $9.59/agent/month Advanced package: from $16.8/agent/month Free 30 days trial with all features in standard package. No credit card required - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Portuguese, Spanish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States, Vietnam ## Features - CRM - Canned Responses - Chat/Messaging - Chatbot - Customisable Branding - Dashboard - Geotargeting - Live Chat - Offline Form - Proactive Chat - Real-time Consumer-facing Chat - Screen Sharing - Third-Party Integrations - Transfers/Routing ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) - [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software) ## Alternatives 1. [WhatsApp](https://www.getapp.com.au/software/2035411/whatsapp) — 4.7/5 (16296 reviews) 2. [Slack](https://www.getapp.com.au/software/91563/slack) — 4.7/5 (24046 reviews) 3. [Text Request](https://www.getapp.com.au/software/2051851/text-request) — 4.6/5 (1193 reviews) 4. [LiveChat](https://www.getapp.com.au/software/8385/livechat) — 4.6/5 (1715 reviews) 5. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "Amazing solution for small and mid-sized business" — 5.0/5 > **Anh** | *18 March 2015* > > **Pros**: - Easy to use - Fully customized - Best priced - Provide Free plan > > **Cons**: - Limited report - Fixed chat window - Imprecise location > > My website has integrated Subiz live chat for 2 years. It provides many features. Especially some features like multi-language support is presented in free version which many other providers don't have. The paid plan is completely feature-packed with auto/proactive chat invitation, IM clients, canned-response, etc. The most important thing is using Subiz I can analyze visitors' activities. You may collect many useful visitor information, such as their referrers, their location's IP, how many pages they are visiting, whether they are repeat visitors, keyword usage, etc. ----- ### "Best customer service solution ever \!" — 5.0/5 > **Na** | *19 November 2013* > > Months ago, when I got stuck in finding a effective way to be closer to customers, visitors, I searched and asked and finally, I saw Subiz by chance. After registering and trying to use this live chat, surprisingly, my number of website's visitors increased considerably, thank to Subiz, our supporting department can catch customer's thought and provide suitable speech to sell the products rapidly. Especially, trigger is a powerful tool of subiz. I can filter the visitor and deliver speech automatically and do not waste time to divide the manually. Subiz - Everyone must try once in your life \! ----- ### "The best real-time support" — 5.0/5 > **CCLI** | *26 March 2015* > > **Pros**: Easy to use, friendly interface, great support team > > **Cons**: Fixed chat window, Basic report > > our revenue has been increased by 30% in 2 months by advertising on Gg ads and using Subiz Live Chat to interact with customers. Amazing result\! The best app for real-time support. Recommend it 100%\! ----- ### "The best service I've ever experienced" — 5.0/5 > **Si** | *27 March 2015* > > **Pros**: - Ease of use - Powerful features - Reasonable price > > **Cons**: - Unstable trigger - Basic widget on mobile > > One of the wonderful thing I want to mention about Subiz is Simplicity. You do not need to spend too much time to know how to use it. Besides, the features are pretty powerful such as showing visitor's looking page, time on site. Based on those information I can figure out the strategy to communicate to visitors. There are many surprised customers who didn't know how I can appear so nicely like that. ----- ### "Great work from Subiz's team" — 5.0/5 > **Nguyen Hoai** | *23 March 2015* | Marketing & Advertising > > **Pros**: Easy to install \& use Full of useful features Great support from Subiz's customer service > > **Cons**: Fixed chat window Lack of API > > Well, since we started using Subiz Live Chat, there has much changed in terms of increasing the conversion rate. Besides that we were also able to solve issues that prevented customers to finish their payment. Subiz is the best and most flexible live chat solution which I found out there, recommend it 100% ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/101191/subiz?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/101191/subiz) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data