Blue Jeans Reviews

Blue Jeans

Cloud-based video conferencing

4.3/5 (125 reviews)
Amanda B.

Convenient software for videoconferencing

Used Daily for 1+ year
Reviewed on 05/04/2019
Review Source: Capterra

Great product, but remember you’re not allowed to upload and show your own DVDs and videos – you have to rely on YouTube for that. Don’t forget to use the Outlook plug-in and calendar integration. For this, you may need to consult your IT team.

Pros

I like that BlueJeans has a Wi-Fi screen bar for me to check on the reliability of my Internet connection at any moment. Plus the feature where you can share the screen and choose which window/screen area exactly you want to show others. This has a nice side-effect for tutoring or training people – you can show others a document or presentation while privately going through other staff on your device. A perfect product for real-time video- and audio-conferences. Great for face-to-face remote communication, tutoring, training or teaching. I’d say it’s a quite solid tool for webinars as well. Love the AV quality – even when the connection is not so stable.

Cons

Just one very minor nitpick: I would prefer a pop-up message or something like that for people who want to connect that says they should mute their microphones and cell phones. From my own experience, it’s really annoying when people join a conference and everybody else has to listen to sounds around them (or in their phones). So I think it would be better to just mute them automatically, so others don’t have to remind them.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Eman J.

BlueJeans is the best for office-wide or large clientele video conferences

Used Weekly for 1+ year
Reviewed on 28/12/2018
Review Source: Capterra

Overall, BlueJeans Video Communications made it easy for us to host and join a large-scale internal office meeting or client presentations. We haven't had any major issues in terms of connecting to the conference call.

Pros

BlueJeans Video Communications is the best so far in terms of hosting a large-scale video conferencing because it doesn't matter if the attendees to such video conference is as few as 3 or as many as 50+ since the overall quality is just the same. We shifted from FreeConferencePro and UberConference to BlueJeans Video Communications, because we had multiple mishaps before, and worst it happened during a client call. With BlueJeans Video Communications, we didn't experience any connectivity and disconnection issues. It is easy to use as well because you can connect to the conference via mobile or home phone, via the web link even without downloading the desktop version or the desktop version if you are the host of the conference.

Cons

What I least like about the software is that if you are the host, you are obliged to download the desktop version of BlueJeans Video Communications so that you can be assured that the full functionality will be working smoothly. I hope they make it possible as well that the web version will have no issues in screen sharing or file sharing.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Better then any video conference tool available

Used Daily for 6-12 months
Reviewed on 12/09/2019
Review Source: Capterra

I do like blue jeans just because of two thing customer support and secondly excellent quality

Pros

I was using zoom on daily basis for giving product demo to customer but when I started using blue jeans it was whole together different experience best part is that they have excellent video and audio quality

Cons

there installation process i havent understand till date , first they tell to install app then when you click meeting link it says if app does not launch click here and yes app never launches on its own

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Tapan J.

BlueJeans - A SaaS solution for business audio and video conferences

Used Daily for 1+ year
Reviewed on 17/07/2018
Review Source: Capterra

Pros

I like the audio and video quality offered by Bluejeans and also the integrations it supports with other business apps I use like Outlook and Slack. You can have your permanent room to schedule meetings and invite people or can create separate meetings. Also, being a cloud solution, it offers the flexibility to be accessed via browser as well which makes it easy to schedule meetings with clients as well as they don't need to install any client on their devices.

Cons

The meeting can't be started unless the organizer joins. At times this becomes a constraint and wastes a lot of time of many people in case organizer gets late due to some reason. Also, if my headphones are already connected, a lot of times I have to unplug and plug them again to make them work with Blue Jeans.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Andrea W.

My Recommendation: BlueJeans

Used Daily for 1+ year
Reviewed on 29/03/2019
Review Source: Capterra

Overall, our experience is been great, it provides excellent call quality with economical package plans.

Pros

BlueJeans has been our department's meeting solution for more than a year and its capabilities to connect with other devices is amazing. It has superb video and audio call quality and the best part is that service is always up and running, there are very few disconnections. The feature i fancy the most is that 150+ people can join a call, so we can add our entire department as well as remote teams in a meeting.

Cons

BlueJeans itself works great but support staff is not very helpful if we come across a problem support staff takes a long time to respond to our queries.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Rites G.

Bluejeans - A user review

Used Daily for 1+ year
Reviewed on 10/03/2019
Review Source: Capterra

Overall experience has been really good as this tool has made all our meetings quite interactive with a feel as if the other person is sitting next to us.

Pros

I have been using the bluejeans for over one & half years now & find this product as an awesome tool for audio/video meetings. This is a superb because of the following reasons:
a. We can connect with other with both audio & video modes
b. The discussion can be recorded as well, which can be saved for future use
c. To add more participants the meeting link can be directly send from this application

Cons

With the latest look, this application has slightly become difficult to navigate.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Kristen D.

Great Tool for Organizations with Remote and Traveling Employees

Used Daily for 6-12 months
Reviewed on 05/03/2019
Review Source: Capterra

Overall, a great tool for teams working across the country or traveling. Easy to "jump on a BlueJeans call" and get a group together. Integrates well with Microsoft Outlook and our conference rooms.

Pros

This tool is very user-friendly and integrates well with Microsoft Outlook. It's easy to add it to meeting invites and is easy to use in conference rooms. I would recommend this platform to companies looking for a virtual meeting platform with remote and traveling employees. I like that digital recordings of meetings are emailed directly to you after the meeting.

Cons

Sometimes the "presenter" screen is not very crisp which makes it difficult to share visuals. I wish there were more "sizes" or "views" available when holding large group meetings.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Isabelle C.

High Quality, Pricing A Little High Though

Used Weekly for 2+ years
Reviewed on 04/03/2019
Review Source: Capterra

From my perspective, this is one of my favorite software I have used to reach people and talk about business matters in the most comfortable way possible, thanks to both the visual and audio outstanding quality. I do recommend.

Pros

What I am amazed about is the quality of the image, which has a great dynamic range, and also the quality of the sound when using BlueJeans Video Communications for our business conferencing. I have used it for more than a hundred of online business meetings to talk to investors, partners and staffs and a really very satisfied. Highly user-friendly user interface!

Cons

There are many video conferencing providers and many offer much better pricing than BlueJeans. From this standpoint, I find BlueJeans Video Communications a little expensive.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Josemaria G.

Stable and Reliable

Used Weekly for 6-12 months
Reviewed on 03/04/2019
Review Source: Capterra

Pros

My first reaction when told we are going to use Blue Jeans for overseas team remote meetings is... "Why get another one?" --- Well, the answer to that is... That's what the foreign vendor is using.. and then, after using it, well... it seems more stable and reliable than what we used previously.

Many competitors indeed, but Blue Jeans has been a workhorse for our remote communications with teams in ASEAN and even AU/NZ. It just works and we aren't complaining. The basics, video and audio are stable and automatically adjusts based on your current bandwidth state. The chat feature is there, and the sending out of links to the rooms is fairly straightforward. Bluejeans works with any browser and even using your smartphone during travel.

Cons

As I mentioned, it seems yet another app to try and install, so when I use bluejeans with new contacts, the common complaint is "What's bluejeans?"... Just be patient to ask them to download a plugin and we're good to go.

Rating breakdown

Ease of Use

Likelihood to recommend

9.0/10
Verified Reviewer

Best Corporate Video Communication Software I have used

Used Weekly for 6-12 months
Reviewed on 28/11/2018
Review Source: Capterra

BlueJeans has improved my company's video communicating exponentially. It makes it easier to have large (1000 person) meetings and presentations, and have great customer support. I would recommend this program to any large company.

Pros

Bluejeans makes it simple and easy to communicate and have meetings with my colleagues around the world. It is easy to include meeting information in calendar invites, and it has many functions that other video software could not provide. It has large bandwidth, which is crutcial for my large company. The quality is excellent and the customer support has been top of the line when I've run into any issues.

Cons

The only issue I have with BlueJeans is that it does not have a plugin for delegate scheduling in Outlook on Mac computers. I am unable to schedule meetings for my boss in Outlook and have to go through a few additional steps in order to set up a meeting for him. I also don't enjoy that when you schedule a meeting in the app, the time does not update if you move it in outlook and vice versa.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Rarely get Good Quality Video & Audio

Used Daily for 2+ years
Reviewed on 09/10/2018
Review Source: Capterra

Overall I find myself often frustrated that I didn't hear someone at a critical moment. not always - but just enough times to leave a bad taste. I know this is also per connection quality - but when other similar software works with the same connection, you start to wonder.

Pros

Bluejeans generally works, you can have multiparty video conversations with presentations, recordings. it's pretty easy to combine outsiders and insiders on the calls, usually, you just click the link and it works. It's easy to use your 'personal' standing meeting or set a special code for a named meeting. Like I said - it generally delivers on the promise of video conferencing with people.

Cons

There is a lot amiss. I've used it many times from many connections and never gotten really good quality audio and video. You often get latency and breakups in situations where Hangouts or even Facetime would sail through. The chat window is hidden and in my experience almost never used. you can't control who you see (just a few modes), and there's often trouble recognizing headphones etc. So quite buggy.

Rating breakdown

Ease of Use

Likelihood to recommend

5.0/10
Verified Reviewer

Being Recruiter

Used Weekly for 6-12 months
Reviewed on 21/04/2019
Review Source: Capterra

It helps a lot to me when I need to take a interviews of the candidate. As this is very easy to use and candidate doesn't get irritated using this. Very smooth and helpful in video meetings and conferences. One should at least use this.

Pros

BlueJeans software is a very helping and easy to use software for one who need to take frequent online video meetings, video interviews or video conferences. It is been used by many fortune companies for carrying out their business meetings and interviews. Candidates can directly click on the given link and it gets connected automatically with the person on the other side. Best part is we can do video conference which helps many people to not waste their time for onsite meetings.

Cons

It does not work in the poor connection and one need to have uninterrupted connection and also person need to join the video call before 2 minutes of the interpret time as that is the maximum buffer time.
Although every thing is good with this.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Verified Reviewer

Blue Jeans Review

Used Daily for 2+ years
Reviewed on 18/01/2019
Review Source: Capterra

Pros

Blue Jeans is a very easy to use software helping connect with people across locations. I can communicate with my clients and Onshore Team members anytime.

Cons

Sometimes i find issues in software connectivity and i am unable to communicate. This is very rare.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
David G.

Weekly meetings face to face online

Used Weekly for 6-12 months
Reviewed on 30/04/2019
Review Source: Capterra

Cost-effective and quality, it was well worth trying out BlueJeans.

Pros

We use BlueJeans for our weekly project team meetings with third party vendors and team members who are on the field. It works for us in terms of video and audio quality. There are other useful features like the instant messaging tool just in case there are some audio or video glitches happening.

The user interface is simple, and the quality adjusts in a smart way depending on your connectivity quality. Installation is simple and for those using it for the first time, there's just a simple download of a plugin and it works on both mac and microsoft.

Cons

Many other options in the market and adoption is not very big yet. But since you just install via plugins without requiring the other party to be a paying subscriber, this is not a big issue. It's just that sometimes our other partners would suggest a different, more popular platform.

Rating breakdown

Ease of Use

Likelihood to recommend

8.0/10
Kira C.

BlueJeans Video Communications

Used Daily for 1+ year
Reviewed on 19/02/2019
Review Source: Capterra

Pros

When using your own personal video login id link there doesn't seem to be any issues with the connection. BlueJeans wants to automatically connect to your audio and video, however, you can easily disable this feature.

Cons

A lot of interference when traveling (only to be expected) when dialing in from a smartphone. Conference calls from multiple locations globally can give a lot of backfeed.

Rating breakdown

Ease of Use

Likelihood to recommend

7.0/10
Verified Reviewer

Functional and easy to use

Used Daily for 1+ year
Reviewed on 02/01/2019
Review Source: Capterra

Using it for remote/distributed meetings with other staff and for conducting video interviews with candidates and hiring managers.

Pros

Chrome integration with Google calendar for easy set-up use for multiple people to use

Features/functionality of screen sharing, muting, group chat, group video

Cons

The UI for the website is a little cumbersome and not as intuitive to navigate around

Rating breakdown

Ease of Use

Likelihood to recommend

9.0/10
Tayo O.

My preferred program for video conferencing.

Used Daily for 1+ year
Reviewed on 01/01/2019
Review Source: Capterra

Real time collaboration and communication.

Pros

Integrates with Facebook Workplace,allowing me stream team meetings live to be watched by everyone in my organization on their Workplace newsfeed.

Cons

Bluejeans is very much depended on the quality of my internet network.Without a good internet network connection,Bluejeans easily becomes ineffective.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

BlueJeans

Used Daily for 2+ years
Reviewed on 01/11/2018
Review Source: Capterra

Pros

The ease of installation and initial setup is quite easy with this software

Cons

The quality of the calls is not as good as other softwares available in the market example skype

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

6.0/10
Kristi J.

The most effective and powerful product

Used Other for 1+ year
Reviewed on 30/03/2019
Review Source: Capterra

Talking about wonderful experience, I would say it is incredibly a great invention that has made holding meetings with other clients living in different cities.

Pros

If I write about pros, I would say it is well designed product with appropriate clean, clear and simple user interface. I like its' awesome sound as well as high quality video. I like its excellent ability of making video conferences. Furthermore, it also allows us to share screens with others while conducting meetings.

Cons

It is really a blessing for me as it has made my job really easy. It is the most convenient, fully featured product which is loaded with tons of useful features. I love to use this and honestly speaking I am having nothing to complain about.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Kacey W.

Good for in-room conferencing

Used Daily for 2+ years
Reviewed on 26/01/2019
Review Source: Capterra

Pros

BlueJeans has different login options, which makes it good for meeting with multiple people and locations. You can call in on phone if not by a computer. Our office uses it for in-room systems. You can have more guests on this platform and meeting software than a lot of the other ones such as Google Hangouts. I've found the app to be very helpful and pretty stable, sometimes more stable than the desktop version.

Cons

When using the in-room system, it can take awhile to sign on and you have to know a few different numbers, making it feel clunky or needing to arrive to meeting early to get set up. I've found that the performance on desktop can take a lot of computer and internet use sometimes depending on what else I'm running at the same time.

Rating breakdown

Ease of Use

Likelihood to recommend

6.0/10
Danielle M.

Worsening performance over time

Used Daily for 1+ year
Reviewed on 13/12/2018
Review Source: Capterra

The recent software updates leave a lot to be desired. Many people at my company, myself included, have been frustrated at the freezing, crashing, and non-working camera functions of BlueJeans. I do like its capacity to hold larger video conferences, and it is a fairly convenient method of communication that unites remote workers nicely, but the issues experienced of late make me hesitant to recommend it wholeheartedly.

Pros

The ability to "see" remote coworkers and teams. I work 100% virtually, so it's nice to be able to put names to faces. Makes calls with subject matter experts easier since we can talk through courses in real time, together.

Cons

Buggy and non-funtional at times; I really dislike the screenshare feature in which you have to select different applications to share one at a time. I would like to be able to share my screen once, and seamlessly click between Excel, Word, and Chrome rather than having to switch the sharing app each time I wanted to bring up a different document or screen.

Rating breakdown

Ease of Use

Likelihood to recommend

6.0/10
Verified Reviewer

Must have for remote teams

Used Daily for 1+ year
Reviewed on 29/04/2019
Review Source: Capterra

Pros

I manage a small remote team and Blue Jeans is the way we hold our meetings, be it audio or video. Calls are good to great quality and it is easy to join even for someone who has never used the app before.

Cons

Our team has had no issues with Blue Jeans.

Rating breakdown

Ease of Use

Likelihood to recommend

9.0/10
Verified Reviewer

Fairly Stable and Good Video Conference Option

Used Weekly for 2+ years
Reviewed on 31/01/2019
Review Source: Capterra

We can arrange meetings with partners all over the country, offering everyone a chance to call in via phone or from their computers.

Pros

One can utilize from a phone, desk, or conference room with video capabilities. Users can use any of these methods to dial into one meeting without too much hassle. Can use the same number and meeting ID over if owned by a moderator.

Cons

Sometimes the video options are spotty and can freeze occasionally, especially as someone is speaking.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Sean S.

Cool interface, easy to use, perfect

Used Weekly for 1+ year
Reviewed on 26/03/2019
Review Source: Capterra

Overwhelmingly positive.

Pros

The user interface is beautiful and appropriate, displays exactly what you need when you need it. I've never had any issues setting someone up with a conference, no issues during the conference. Works with any environment I've thrown at it (Mac, PC, Lifesize, VOIP, etc.) and I've never had a problem with audio or video lag or freezing. We use it here exclusively!

Cons

Automatic audio ducking would be nice, as most hardware isn't equipped with anti feedback capabilities. However, it's easy to press "mute" when you're not talking to alleviate feedback!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Ely O.

The right tool for your remote meetings

Used Weekly for 6-12 months
Reviewed on 31/05/2019
Review Source: Capterra

We have organized trainings with lecturers from other countries to train our team specifically in film marketing, and it has been an excellent experience without technical problems and all grateful to know and learn to use this application in addition to the training to which they are called.

Pros

It is a very good tool to give utility in different areas of the company, from areas of Marketing, training, human resources, has the exact functions you need to communicate remotely with customers, staff in external offices and staff meetings or videoconferences to train them in a specific area. It has a good technical service and the conditions of use are flexible with respect to other applications of its kind.

Cons

It lacks recognition, it's an incredible application

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10