BILL Accounts Payable & Receivable Reviews

Saves thousands of dollars in wire and credit card processing charges. Works better than any other payment processor for payments via ACH

Sometimes it takes longer than 3 working days to receive the payment in our accounts

BILL allows me as a controller to cut down on headaches and time spent with paper documents and old processes. BILL is an automation tool for the future that allows an AP clerk to 10x their productivity.

BILL is fairly expensive, but it is not an all-in-one solution to you must use it as an integrated solution although it often tops the price of the solutions its integrated into.

Makes it easy to go through bills and approve to make sure they are correct!

There is nothing that I dislike about Bill.Com it has made the billing process so much easier.

This product was easy to use and utilize.

The pricing was the thing I liked least. The product seemed pretty high for the volume we did. We changed to melio. I also had to provide an accountants dashboard at $50 a month for my clients to get their product. Their product was still usually 70-80 a month. We switched to melio and pay less than $20 a month.

Is constantly updating their software. It makes collecting payment from customers who already use bill.com easy and straightforward.

When I attempted to use the AR function and the sales tax solution it didn't meet my needs. I was unable to make it work, and it was extremely frustrating.

From creating invoices to invoice management, BILL is very capable
It comes with payment processing and is a good bookkeeper
It makes an amazing small business accounting software.

It has handled our unique business accounting needs easily. No complaints.

While I am not in our Accounting Team, I use the BILL website and mobile application for reconciliation of my business credit card (Divvy Card). Comparative to other reconciliation systems I enjoy the ease of seeing the amount I have available to me, the budgets my company has set, and the option to request funds from the mobile app.

So far I have not come across any issues with BILL or my Divvy Card set up. I am very strict about my spending, budget, and maintaining all invoices and receipts. Since transactions automatically come up once the card is used for reconciliation and there is no buffer time, I could see a potential to feel overwhelmed, but I actually prefer this feature!

Easy uploads and tagging project names and codes and who can sign for approval.

Hard to search for already approved invoices in your history.

The best part of the new system (vs the Classic Bill.com) is the bill payment grouping. You can filter for the name of the vendor, select the invoices to pay and mark the date on the next page. Very easy

The new system is so tech heavy that it takes twice as long to enter an invoice. The recognition software only works on half the invoices that are uploaded. At times it picks the wrong vendor completely. I have to choose the vendor, wait for it to "find" a match in my system, select it and then move to the invoice number, date and then look for the box that houses the amount. It is so spread out that it takes too long for the eye to move down the page. I have stopped putting my invoice number in the description because it means I have to scroll down the entry page. I loved the old version where everything existed in about 4 inches of space. If you have to skip an entry, and go to the next page in the document, it will associate that skipped page to your next entry, even after it is marked not to associate. I have found multiple invoices matched to the wrong vendors and how to find these is a nightmare. If I have a duplicate invoice in my uploaded documents, i have to close the window and go back to the Inbox screen. I then have to guess which document contains my duplicate because it is not clear which one I was working on. I cannot see the duplicate invoice, but only a thumbnail of the 1st document in my stacks. I have contacted customer service after they cut off the Classic version, I received an email asking me to explain what was happening. I did, and then nothing happened.

It was my first experience with any robust cloud-based software (meaning besides online banking) and set a high bar for a long time.

I’m an accountant and have been a Bill.com user for over 10 years. I use Bill.com with my clients and have recommended it many times to anyone with a small to midsize business. That’s all in the past though. Bill.com seems to be absolutely hell bent on slowly destroying what used to be an amazing, reliable software. I feel things started getting worse around the time they went public, but that could be a coincidence. Pricing has gone up considerably in recent years. The newest platform is buggy and they keep taking away features or moving them around so you have to play hide and seek. Their customer support personnel used to be wonderfully helpful, and now many folks I encounter barely understand the basic functioning of the software yet are quick to mark your case solved. My clients are getting frustrated with all the reduced quality alongside increased pricing and I’ve started searching for an alternative because there are so many competitors.

The automation and defaults have gotten a lot better. The sync function to QB & Sage Intacct works pretty well and decreases duplicative effort. The security around users and banking is well-designed. The note functionality is great for communicating with my staff and maintaining history. Customer support is generally good.

The reporting is definitely lacking. Running filtered reports is limited and cumbersome. I end up running huge reports when I only need one vendor's history. The sync function works well when it works, but the sync errors can be really complicated. Sometimes, support doesn't get what you're trying to accomplish - it doesn't seem like they all have experience using the product.

I love that you can issue payments using a bank account or a credit card with a fairly quick turnaround time. The pricing of Bill is also very competitive compared to our other options.

Virtual card payments are not something I love. Also, Bill has automatically connected me with vendors that are not the vendor I had entered, so there is an opportunity for improvement in the network connections.

meets basic needs, but does have limitations.

Support is a ZERO on a scale of 1-100. Really, really bad. There is no doubt that since what ever ownership change was made they saw cost savings in their customer/tech support by changing from top tier support to the worst I have ever experienced in my 30 years as an IT professional. Support tickets take A WEEK for a response. Then it takes over 24 hrs to get a reply. If you need to work with "a specialist" appointments take over 2 WEEKS. I wish I was exaggerating but I have had this experience repeatedly for a few years. What a change. I am a LONG term customer, over 6 years+ maybe more and their support is junk. So so so disappointed.

We used their service to pay our company office rent for a few months. Nothing really special... Simple ACH, I would have used just a bank ACH if it was my choise.

Support and the way they treat their customers.
First of all, it's super hard to contact their support I submitted 3 tickets and it took 3 days to finally get someone to respond to me....

We are leasing the office space from the company that was using Bill.com to accept payments for their bills, therefore we were forced to use bill.com to pay our monthly office rent. Everything was ok... Then the company we paid for the rent switched to using Xero since it doesn't really make sent to pay ridiculous amounts for bill.com.
Anyway.. for us, it was even better because now we didn't need to pay bill.com subscription fees to just pay for the rent (simple ACH). So we went ahead and canceled our subscription with bill.com in August.
A few months later (in October) I noticed that they were still charging our credit card and as I mentioned above it took 3 days to get someone to finally respond to our support tickets.
What I asked for was simply refund the last 3 charges (Oct, Sept, Aug) and close our account simply because their system failed to cancel it in the first attempt. Simple right? Nope, not with Bill.com

They had someone to call me and tried to explain that they didn't see my first request to cancel and if I didn't use their service since August it was my problem and that evidence that I didn't even log in to their service for 3 months is not enough for them to refund.

So my advice to you, if you ever thought to use bill.com for your business, please stay away!

The automation of bill payments, invoicing from staff for reimbursements, direct deposit options, and that we no longer print any checks ourselves, this along has saved us hours each month. Also, keeps track of all payments for tax purposes.

Sometimes it syncs with QB but there are errors. Bill.com no longer syncs with Expensify, which adds another layer of work for us if reimbursements are in Expensify.

1. Ease processing2. Approval Workflow3. Payment processing4. Initiate ACH invite

Easy to access the tool and easy to integration with another applications

Ease of use
Value
Customer support
Does the job
User interface

Limited functionality
Support can be lkmited at times

Bill.com provides the ability to configure multiple confirmations on invoices for checks and balances so that the same person who codes the invoices does not pay the invoice, allowing someone else in your organization to track the invoices. It has a very good interface.

No matter how secure the password verification process is, it is actually a security vulnerability that it leaves everything to us.