Humanity Reviews
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298 Reviews
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Good Scheduling Program
Reviewed on 10/07/2018
Pros
Good program for companies where employees set their own schedules. Has message boards and notices section. Very comprehensive. Allows employees the ability to swap schedules and request vacation time.
Cons
Not as beneficial to companies that set the schedules for their employees. No way to put notes on the scheduled dates.
- Industry: Public Safety
- Company size: 11–50 Employees
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The App We've Chosen to use because it had the best features
Reviewed on 13/04/2016
We schedule 12-16 people/day on our ambulances. If there is a special event, we are easily able to...
We schedule 12-16 people/day on our ambulances. If there is a special event, we are easily able to add that. SP keeps track of vacation days used as well as . I haven't integrated it into my payroll system . There are improvements we would like and it seems that changes we ask for take forever to implement. The vacation/time off system needs improved. Overall, SP does what we need it to and we continue to use it. There is live support online 24/7 or by email. They will help you from setup to any questions you have down the road.
Pros
Customer support, live chat, forums and tutorials. Very nice scheduling program with lots of options within the schedule. I like the dashboard to send out a message to everyone or just certain people.
Cons
Some areas could use improvement. The only way to enter time off is to code it as a vacation type. We can't give partial days.
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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- Value for Money
- Ease of Use
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- Likelihood to recommend 5.0 /10
Works good - has a few issues which I have reported on several occasions but would require...
Reviewed on 05/05/2017
Providers can see all of their schedules in one place - I do over a hundred. They can sync with...
Providers can see all of their schedules in one place - I do over a hundred. They can sync with some third party calendar programs and check on their smartphones.
The software is not geared toward the healthcare industry, however. MD's work more than 1 position at a time. These should not conflict. Yet conflicts should show if they're mistakenly scheduled for a clinic at another location or for a meeting when they need to be in the clinic. This is a problem.
Pros
I have the flexibility to set the software up the way I need to for efficient scheduling. My schedules are complex and I am able to create 'workarounds' to better utilize the software.
Cons
I have a few issues: I have many providers (employees) that work more that 1 position simultaneously. It would be wonderful if you could selectively check or uncheck a box for each position to determine whether the position will show if it conflicts with another position. (But not globally turn off the conflicting feature for all conflicts).
If an employee covers 2 positions simultaneously, it shows as a conflict. It would be nice if there was a `work around for this. If you could select/deselect a box to designate whether you want a position to show a conflict, this would be great. That way, some positions that are covered by an employee working another position would not show as a conflict every time.
For example, There are a few positions that staff are assigned to that they do in addition to their main assigned position - e.g. someone working MCH Attending will also cover the OB Dept. This is done on a rotation/alternating basis but changes often. Whenever a provider is working MCH Attending and also covering OB Backup, I have to adjust the time of the OB coverage so that a conflict does not show up. If I didn't, I would have twenty or more conflicts each month and, as you know, once you get in the habit of ignoring conflicts, you then ignore the one that is a `real conflict and a problem results.
The conflict feature is great, yet is sometimes a pain because I have to create 'workarounds' which are less than desirable.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Great app!
Reviewed on 12/03/2019
I’m a driver and Humanity is the app we use to clock in and out. It’s quick and simple to do and...
I’m a driver and Humanity is the app we use to clock in and out. It’s quick and simple to do and use and in my industry, time is money.
Pros
Very very easy to use. Everything that you need is right there in front of you. You don’t have to navigate thru tons of pages and links to get where you need to go. It’s basic and not over complicated which is what you want on a time clock program. It has never crashed on me.
Cons
The ONLY thing that I have to say that’s negative is that sometimes when I clock out, the app will freeze up or lag for a few seconds. After a few seconds it’ll catch up with itself and do what it’s supposed to do.
Response from TCP
Hi, Christopher,
Thank you for taking the time to leave such a great review! We built Humanity to cater to the enterprise business needs with its robust features, as well as to be intuitive and straightforward for everyday users. Thanks to reviews like yours, we're sure we're on the right track.
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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- Value for Money
- Ease of Use
- Customer Support
I absolutely love humanity! Wouldn't use another software for shift planning.
Reviewed on 10/10/2017
Pros
It is so easy to use! Adding new employees is a breeze and uploading schedules is even easier! It can be sent right to the employees email and or cell phone so they always have access to their schedule.
Cons
I love everything about humanity. If I had to think of one thing I dislike I dislike it, it would probably be something as irrelevant as I wish it would save my log in information so I don't have to type it in everytime. This is seriously the best software!
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- Value for Money
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Time Sheets Made a Easy
Reviewed on 05/04/2016
The Custom report function has cut my payroll time in half. I just need to figure out how to export...
The Custom report function has cut my payroll time in half. I just need to figure out how to export it in the format I need without having to do many edits to and payroll would be a breeze. The only thing I wish they would change would be to have the clock-in and out button on the dashboard page to make it easier for my employees to clock in and out. Sometimes they sign-in and forget to actually clock in or forget to clock out so the next employee clocks them out and forgets to sign themselves in... not really a ShiftPlanning issue, really just need my employees to pay better attention and be mindful of their time sheets, but I'' hold my breath on that one.
Pros
Easy of use, excellent technical support and quick implementation.
Cons
Should have clock-in and out button on the dashboard page.
- Industry: Financial Services
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Overall rating
Community Pool - perfect for lifeguard and snack bar staff scheduling!
Reviewed on 18/08/2014
We started using ShiftPlanning in 2014 and love it. As a community pool, we have limited funds, so...
We started using ShiftPlanning in 2014 and love it. As a community pool, we have limited funds, so we had been managing schedules with pen and paper. Until now. One of the board members found ShiftPlanning and it has exceeded our expectation on many levels. ShiftPlanning not only manages the daily lifeguard, snack bar and front desk schedules, it also allows staff members to trade shifts; to "give up" and "grab" shifts that come available; tracks vacations; allows us to require staff to sign-in at the pool which serves as a time stamp for clocking-in/-out of a shift; downloads hours to Quicken (and other financial reporting apps) for payroll; allow us to send e-mails to specific types of workers. Additionally, the customer service at ShiftPlanning is very supportive, responsive and professional.
Pros
easy to use; lower cost; fantastic customer support; great value; robust; flexible
Cons
Can't think of a con. Only comment is that ShiftPlanning was difficult to find - we had to delve deep into Google search to find this app. Glad we persevered.
- Company size: 2–10 Employees
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Easy to Use and Full of Features!
Reviewed on 14/08/2014
A lovely service that is equipped with strong features and an easy to use interface. My TV/Film...
A lovely service that is equipped with strong features and an easy to use interface. My TV/Film Production company has been using Shiftplanning for 2+ years and being able to not only have time-track hours, but also schedule shifts, have pay-rates increase or decrease based on either location and or time of the day, ability to keep overtime in check, and integrate our favorite calender for event scheduling is a huge benefit for our company.
I used a few applications before, but compared to Shiftplanning, they seem like beta software limited by under developed features and poor support.
We will continue to use Shiftplanning for many years as long as they continue to develop their already fantastic service, support, maintain competitive pricing.
Pros
Great Support
Loaded with Features
Integrates
Great iPhone / Android App
Affordable Price
Cons
Not a Con, but certainly would be a great additional feature: Being able to assign tasks to individual employees and have hours tracked to those tasks. That would be awesome.
- Industry: Electrical/Electronic Manufacturing
- Company size: 10,000+ Employees
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- Value for Money
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Many options, very flexible, solves a MAJOR scheduling headache
Reviewed on 29/03/2016
If you have multiple locations, with multiple shifts, and multiple workers with specific skill...
If you have multiple locations, with multiple shifts, and multiple workers with specific skill sets. if you need to know who can work a specific location and who can't. If you need to know the availability of your resources. If you want your workers to be able to clock in using their phone, or be sure they are clocking in from a specific geographical location. If you want employees to be able to offer up their shifts to only equally qualified employees.
I could go on, but you get the point. THIS is the application.
Pros
Price
Flexibility
Options
Cons
Complex. Took me three tries to get it implemented they way I needed, but my use case may be unusual.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
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Best scheduling software out there!
Reviewed on 14/08/2014
I spent many months looking for scheduling software, even after having trialed ShiftPlanning once...
I spent many months looking for scheduling software, even after having trialed ShiftPlanning once as we wanted to make sure we had the best option out there. After having used many different solutions, there was no software that could compete in my opinion with Shiftplanning. We were using Excel to schedule for the last 10-12 years and as we continued with steady growth, the excel sheet just became unmanageable. My employees didn't like the fact of how difficult the schedule was to read on Excel as we continued to grow the staff and a short while after implementing ShiftPlanning to my team; we implemented it with another team to be able to track who is on shift for escalations.
Pros
ShiftPlanning is extremely easy to use. We easily grabbed our Excel schedule and added it into ShiftPlanning. Making changes to the schedule takes less time than before! Schedule views are awesome and make for a quick verification.
Cons
Some of the new features that come out are hard to keep track of.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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- Value for Money
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- Likelihood to recommend 10.0 /10
Amazing Service
Reviewed on 09/06/2023
Pros
Makes clocking in and out an easy process. Helps me keep track of my work schedule on a weekly basis.
Cons
Sometimes clocking out and in for lunch can be very confusing.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Overall rating
- Value for Money
- Ease of Use
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- Likelihood to recommend 10.0 /10
Must have software for online marketing
Reviewed on 24/01/2023
Overall its value for money and must have an application if you want to produce video-based content.
Overall its value for money and must have an application if you want to produce video-based content.
Pros
Ease of use and best quality video production in multiple languages and humanpals.
Cons
The time it takes to render a video after submitting takes around 40 to 45 mins for a full one-minute video.
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Great software with functional features designed to aid business
Reviewed on 04/04/2021
Before my previous employer implemented this software, it was really hard to track the hours,...
Before my previous employer implemented this software, it was really hard to track the hours, change shifts or check the amount of PTO available. The features of this software have been designed to assist business daily scheduling and besides the malfunctions, the software has high quality performance.
Pros
Humanity is a very user friendly software that allows you to check your schedule, track your hours and check the PTO available balance. My favorite features of this software is the time availability feature, this specific feature allowed me to choose my hours of availability as at that time I was going to school and working at the same time . Also, one features that I used a lot was the request to change shifts and being able to view the manager assigned for my shift. Both of these features smooth the processes at work and allowed me to balance my student and professional life.
Cons
Besides the high quality of some features, the features that allows you to check the PTO available balance never showed the correct amount of PTO and it was hard to keep track of it when asking for permission to take time off. While I used the software, there were some malfunction with the scheduling but this ight have been due to the person assigned of schedules in my previous employer.
- Industry: Events Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Low-Hassle Shift-Planning
Reviewed on 26/04/2019
Overall, Humanity is an effective way to organize employee scheduling. It is extremely easy to pick...
Overall, Humanity is an effective way to organize employee scheduling. It is extremely easy to pick up and use, and it allows employees to have a greater freedom over their shifts through the ability to trade. Although this process is complicated at first, it definitely gets easier as you use it. The reminders are useful, and help with timeliness for shifts.
Pros
My favorite thing about Humanity is that it is incredibly easy to view and handle shifts without actually having to talk to a boss in-person. This streamlines this process, saving time for both supervisors and employees. Additionally, it has a simple and intuitive user interface and I was able to pick up most of the features without any in-depth training within several weeks. I also like that it automatically reminds you that you have a shift coming up a day before and an hour before the shift starts, thus making sure that employees are less likely to miss or be late to shifts.
Cons
The process of trading shifts is difficult, and especially difficult on the mobile app. Additionally, configuring availability hours takes a long time, however this only needs to be done once, unless availability changes regularly. The mobile app is also hard to navigate, as some of the icons can get confusing, however you won't need to do much more than clock in and out using the app - the rest can be done easily on a computer.
Response from TCP
Hi, Roy,
We're glad Humanity has been so useful to your team. We're always striving to upgrade both desktop and mobile app user experience, so thank you for acknowledging our efforts and providing suggestions for improvement. If you have any specific proposals, you can send them to [email protected], and for any difficulties you might experience, please feel free to reach out to our Support Team via Live Chat.
- Industry: Internet
- Company size: 51–200 Employees
- Used for 1+ year
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Overall decent but lacks robust tools for WFM
Reviewed on 01/08/2018
Pros
the UI is simple and clean with appealing and customizable colors, etc. user profiles are also clean & tidy without completely superfluous fields. they have a payroll estimate tool which we never used but i'm sure it's handy. adding or deleting shifts is very straightforward though at times, buggy. customizable views and filters make it easy to gain info at a glance - either week views or month views. there's all the basics like shift trades, clocking in & out, grabbing open shifts, setting recurring schedules, etc. reporting capabilities are again all the basics but not the most robust.
Cons
as our team grew we were very much in need of a forecasting feature to compare staffing the expected volume (call center environment). we started adding part-time team members who only worked 1-2 hours at a time or on completely varying schedules... executing this week over week was incredibly manual. only after we had already signed with a new company did humanity release a new feature that answered half this equation, which visually showed how many were on hour by hour (still very basic even when it was released). humanity just wasn't moving fast enough to meet our needs. CSM was very hands-off and when we did have calls with him they were very curt. (it's more of a self-service model)
- Industry: Recreational Facilities & Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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- Likelihood to recommend 0.0 /10
Horrible system - leaving and never will return or provide any positive feedback to anyone!
Reviewed on 12/01/2017
1. Horrible Customer Service, impossible to get anyone to train you or your staff on how the...
1. Horrible Customer Service, impossible to get anyone to train you or your staff on how the system works, and you NEVER respond to calls, took 3 months to get someone on the phone despite setting up times they were supposed to call us.
2. Horrible system with regards to availability and trading - provided all this feedback and it was put in a que of things to be done sometime in the next 10 years maybe?
3. Humanity was NOT an improvement, no changes other than visually how it looks
3.You are wasting your time on fixing stupid things like the 'colour' of shifts instead of actually taking your customers feedback and fixing these that are actually wrong with the system - once I actually talked to someone on the phone I proved him wrong about how your system works (he didn't even understand how trades worked) and I was able to convince him that your program is awful... still my list of feedback is on a long list of 'potential improvements'
4. So many better programs out there - maybe check out your competition for some good examples
Pros
nothing.... maybe it better than paper schedules? maybe
Cons
everything. Availability system is useless as it isn't based on particular period of time - check out When2Work or RecStaff's availability system - so much better. Trading system is useless - people can't view or pick up shifts if they have stated they are un-available (linked to how awful the availability system is). People have so many problem trading shifts that we as managers basically have to switch all shift trades ourselves and since we have so many this is a waste of time that a scheduling system is supposed to fix. The print and report options are also awful and poorly formatted.
- Industry: Security & Investigations
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Great collective scheduling software
Reviewed on 15/01/2019
GREAT PRODUCT! I would recommend this to anyone who is short on time for scheduling. With text...
GREAT PRODUCT! I would recommend this to anyone who is short on time for scheduling. With text message and email communication, by just posting open shifts the schedule almost gets written by its self!
Pros
Mostly, I like the communication within all individuals linked to humanity makes it easy to generate weekly/monthly schedules and find accommodations for call offs. As a scheduler, being able to switch between position view and employee view, enables me to allocate shifts efficiently.
Cons
The only "con" i can really say is it does take alittle time to get use to navegating through the site.
Response from TCP
Hi, Edward,
Thank you for such enthusiastic feedback! We understand how managing schedules can be challenging in a large company such as yours, and we're glad our platform can bring you added value. For making the most of the app and helping employees with onboarding, please visit our Helpdesk page (https://helpdesk.humanity.com/), or reach out to us via 24/7 Live Chat on our homepage or app dashboard. We'll be glad to hear any additional suggestions you may have - you can send them to [email protected].
- Industry: Internet
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Works exactly how a shift planning software should!
Reviewed on 03/04/2019
Pros
Humanity is awesome! It makes scheduling so easy. You can add employees availability, write shifts with built in breaks, and so much more. It's very user friendly and really easy to learn. Humanity also keeps track of historical data and has helpful reports to use in forecasting and budgeting.
Cons
One thing to note is that Humanity is constantly making updates. While that's not necessarily a bad thing (in fact, it's great that they continually improve), it can be a little excessive. Right when you get used to the last update, things change again, so you have to be willing to adapt a lot.
Response from TCP
Hi,
Thank you for taking the time to write such an amazing review. We work hard to meet our customers' expectations and have a quick turnaround to customer feedback, which is why the updates are frequent. We appreciate your patience, and we promise to put even more effort to ensure that the updates bring valuable, long-term benefits to your user experience.
- Industry: E-Learning
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
shift planning visibly stunning
Reviewed on 04/04/2019
Pros
You can just pull this up and at a glance see everything you need. I can tell who is working and who is off and how long. And it has a great option to message people.
Cons
I wish there was easier access to user images
Response from TCP
Hi,
It's great to hear such a positive review, especially from a loyal customer like yourself. If you'd like to provide us with more details about the difficulty accessing the user images, please feel free to do so via our 24/7 Live Chat or [email protected].
- Industry: Performing Arts
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Humanity is great for corporations with a high volume of employees.
Reviewed on 30/05/2018
Easy access and clear communication when inquiring about my schedule
Easy access and clear communication when inquiring about my schedule
Pros
This shift planning software allows the employees to schedule and update shifts with ease without having to be in constant back and forth with the supervisor. As an employee, I can view what shifts are available months in advance and mark my unavailabilities so that Humanity marks those shifts as blocked. The greatest features include a message wall where supervisors may send employees mass messages as well as the feature to view who is on what shifts, even if they are on different calls than you.
Cons
The one thing that could be reevaluated would be the notification system. If Humanity were to send notifications when new shifts become available, as well as text message reminders/updates instead of email reminders getting lost in the inbox. Currently, employees must check the available shifts daily to find any new available shifts.
- Industry: Libraries
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Love It
Reviewed on 15/11/2018
Pros
I love Humanity. Very easy to use and figure out, especially when you’re new to it. It’s layout and set up is deceptively simple and feels fairly intuitive. Easy for employers and employees alike.
Cons
A little bit clunky. It could use some updates, like getting rid of useless buttons or redundant clicks.
- Industry: Media Production
- Company size: 11–50 Employees
- Used Daily for 2+ years
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- Value for Money
- Ease of Use
- Customer Support
Great tool, somewhat hard to navigate
Reviewed on 01/05/2018
Pros
It allows me to see my colleague's schedules and record time off, etc. It was re-designed a few months ago and is now more visually pleasing.
Cons
The tool doesn't offer "everything" - we were in need of a more robust tool to track PTO requests and HR documentation, so we eventually transitioned to a different software.
Response from TCP
Hello, thank you for your feedback, we appreciate it! We are sorry to hear to hear you are no longer using our app. Our clients mainly use our features for the top-quality employee scheduling, time tracking, vacation management and payroll. While our software makes the job easier for many HR representatives, we are predominantly focusing on employee scheduling needs of our clients.
- Industry: Media Production
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to use.
Reviewed on 22/08/2018
Pros
Easy to use. I've used both the web and app version. For myself, it was just a one or two click process and I only needed the "clock in" feature, so efficient access is important.
Cons
The edit mode when adjusting a time clock period was confusing and glitchy. I had a hard time adjusting times of breaks or correcting times.
- Industry: Museums & Institutions
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Humanity is a TIME SAVER!
Reviewed on 15/04/2017
Love this scheduling and communication system. It is easy to use, works really great for our...
Love this scheduling and communication system. It is easy to use, works really great for our museum. Our staff are mostly college students so having a cloud based system that allows them to swap shifts due to last minute events, exams or study groups, without having to put in requests to management is a benefit that they really like. I recommend it to all nonprofits that are looking for a quick way to schedule staff and an easy way to track and produce reports on the hours/shifts/staffing for all the different types of events and programs your group may run.
Pros
Ease of use. FANTASTIC customer support! All of our staff from Executive Director to seasonal staff love it.
Cons
payroll. I need to be able to export payroll that is accurate down to the penny. This system still rounds due to the hours worked being calculated past the first 2 decimals.
- Industry: Security & Investigations
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
I have used this product for some time now and finds it ease of use outstanding
Reviewed on 10/01/2018
Pros
The ability to navigate and adjust changes on the fly through the mobile platform. The alert set up for employees.
Cons
Anytime there is an update to the system, I find errors on my current layout. The need for a time clock punch system that doesn't require individual sign in to the system.
Response from TCP
Hi Michael, thank you for your feedback! We are sorry for the inconvenience caused by updates and we would like to know more about these errors. Can you please contact our support team at [email protected] and they will be more than happy to help you with this issue?
We fully understand that some of our customers prefer clocking in without having to sign in. That's why many of our clients also use Humanity Station - You can read more about the Station here: https://bit.ly/2hOheCZ
