--- description: Learn more about Talkdesk. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Talkdesk Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [Talkdesk](/software/100659/talkdesk) # Talkdesk Canonical: https://www.getapp.com.au/software/100659/talkdesk Page: 1 / 31\ Next: [Next page](https://www.getapp.com.au/software/100659/talkdesk?page=2) > Talkdesk provides all the benefits of enterprise contact center software, without all the complexity. > > Verdict: Rated **4.5/5** by 732 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Talkdesk • Boost agent efficiency: Leverage various out-of-the-box integrations with business tools to help streamline the call process and consolidate customer information. • Make data-driven decisions: Talkdesk’s historical and real-time reporting allows teams to identify trends in key metrics and detect performance inconsistencies. • Deploy with lightning speed: Set up your contact center in days, not weeks, and ensure agents can ramp up quickly with Talkdesk's sleek and intuitive interface. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 732 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Talkdesk - **Location**: San Francisco, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: USD 85.00 - **Pricing model**: Per User - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Portuguese, Russian, Spanish - **Available Countries**: Australia, Brazil, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Spain, United Kingdom, United States ## Features - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Archiving & Retention - Auto-Dialer - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Center - CRM - Call Center Management - Call Conferencing - Call List Management ## Integrations (46 total) - Acquire - Airkit - Avochato - BigCommerce - Brand Embassy - Contactually - CrankWheel - Dasceq - Freshdesk - Google Contacts - Groove - Help Scout - Highrise - Hoopla - Intercom ... and 31 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [VoIP Software](https://www.getapp.com.au/directory/107/voip/software) ## Related Categories - [VoIP Software](https://www.getapp.com.au/directory/107/voip/software) - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) - [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software) - [IVR Software](https://www.getapp.com.au/directory/289/ivr/software) - [Telephony Software](https://www.getapp.com.au/directory/294/telephony/software) ## Alternatives 1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Ringover](https://www.getapp.com.au/software/117547/ringover) — 4.7/5 (858 reviews) 3. [Convoso](https://www.getapp.com.au/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews) 4. [DialedIn CCaaS](https://www.getapp.com.au/software/104279/chasedata) — 4.8/5 (314 reviews) 5. [Nextiva](https://www.getapp.com.au/software/91289/nextiva) — 4.6/5 (914 reviews) ## Reviews ### "Good for monitoring and quality checking" — 5.0/5 > **Mariam** | *6 May 2022* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: You can track calls in live and after. It is user-friendly. Easy to use. > > **Cons**: It would be better if it had more easier ways to solve some issues, but overall ticket resolving is good and fast. Sometimes it has issues that we could not make cakls but it is resolved soon after reporting. > > It is good for UX side. It helps several KPIs to resolve. ----- ### "Talkdesk was there when we needed it" — 4.0/5 > **Kerri** | *14 September 2020* | Real Estate | Recommendation rating: 7.0/10 > > **Pros**: I really like how Talkdesk allows you to view and customize the reporting section of the site. You are able to see the statuses of your agents and the number of calls coming in, response times, etc. Having a dashboard so visibly appealing and easily usable is fantastic. > > **Cons**: I do NOT like that you cannot put a client on hold. You have to mute them before finding the number to transfer them. Super frustrating. > > Easy to use, with the options to expand and customize TD to your needs. ----- ### "Room for improvement" — 3.0/5 > **Verified Reviewer** | *12 February 2022* | Consumer Goods | Recommendation rating: 4.0/10 > > **Pros**: The studio flow builder is my favorite part about the tool. It's very easy and dynamic – empowering an admin to create and edit their IVR without Support. > > **Cons**: I haven't been very pleased with Talkdesk as a VoIP solution. The integration with our ticketing system is very poor. Our agents have a fair amount of issues with logging in and the occasional dropped call, but that's do be expected when working remotely. Also their tech support is not the best, it requires a lot of back and forth and I find that I have to do all of the troubleshooting / figure it out on my own. Lastly, in order to listen to call recordings, you must have a Talkdesk account, as the recordings live in their system. ----- ### "Talkdesk Review" — 4.0/5 > **Steven** | *14 August 2019* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: App can be used from anywhere and allows our servicedesk to be mobile and take calls from anywhere. Always listening to feedback for future features. Good call quality. > > **Cons**: Features can take a while to roll out even when promised by a certain date. Reporting could be more robust. > > Good product, always improving, good customer service, easy to rollout and administer. ----- ### "Most powerful and efficient telephone software" — 5.0/5 > **Twinnie** | *27 August 2019* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Have automatic option to call patient back when miss a call > > **Cons**: There's nothing I don't like bout this software > > Love this software can calculate calls to monitor the volumes ----- Page: 1 / 31\ Next: [Next page](https://www.getapp.com.au/software/100659/talkdesk?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/100659/talkdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data