--- description: Learn more about SupportBee. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: SupportBee Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [SupportBee](/software/100641/supportbee) # SupportBee Canonical: https://www.getapp.com.au/software/100641/supportbee Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/100641/supportbee?page=2) > SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently. Multiple teams can collaborate and manage their cases collectively. > > Verdict: Rated **4.4/5** by 34 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of SupportBee Collaboration: SupportBee offers team collaboration with the ability to leave private comments in email threads, you can tag specific colleagues and they will get an email notification of your comment. Ticket Filters: Use filters to automate the task of routing emails to specific agents or departments and use labels such as urgent or important to specify priority levels. Email Snippets: SupportBee's Snippets tool lets you create faster replies by automatically pre-filling content using data form past emails, such as customer names. Search and add info using drop-down lists and one-click insertion. KPI Reports: SupportBee provides overview reports on ticket statuses and other KPIs. You can drilldown for more detailed info or use the reports API to define your own reports. Webhooks and API: SupportBee's REST API means you can customize and automate any workflow to meet you individual business needs. Third-party Integrations: SupportBee integrates with a number of apps for project management, CRM, bug tracking and more. Integrations include PipeDrive, Capsule CRM, GitHub, Pivotal Tracker, HipChat, Trello, Insightly, Zoho CRM, Jira, Asana and many more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 34 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: SupportBee - **Founded**: 2011 ## Commercial Context - **Starting Price**: USD 20.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Spanish - **Available Countries**: Canada, United States ## Features - API - Alerts/Escalation - Alerts/Notifications - Call Center Management - Collaboration Tools - Customer Database - Customer Portal - Customisable Branding - Email Management - Knowledge Base Management - Macros/Templated Responses - Mobile Access - Queue Management - Reporting/Analytics - Support Ticket Management - Tagging - Third-Party Integrations - Ticket Management ## Integrations (15 total) - Asana - Basecamp - Capsule - ClickUp - Customer.io - GitHub - Highrise - Insightly - Jira - Pipedrive - Pivotal Tracker - Slack - Trello - ValueOps - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software) ## Related Categories - [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software) - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) - [Customer Support Software](https://www.getapp.com.au/directory/562/customer-support/software) ## Alternatives 1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews) 3. [Zoho Desk](https://www.getapp.com.au/software/10036/zoho-desk) — 4.5/5 (2211 reviews) 4. [Tidio](https://www.getapp.com.au/software/105081/tidio-chat) — 4.7/5 (590 reviews) 5. [Intercom](https://www.getapp.com.au/software/91379/intercom) — 4.5/5 (1131 reviews) ## Reviews ### "It's a must-have for handling our website support requests" — 5.0/5 > **Jordan** | *23 June 2020* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: I love how SupportBee keeps my team organized and on track. I am able to directly assign tasks to my team either within SupportBee or with the Basecamp 3 integration, and it keeps me in-the-know on all of the support tasks coming in from our clients with a shared inbox. > > **Cons**: The UI feels like it could use an overhaul. The reply function is not very intuitive, and it's just overall a bit cluttered. ----- ### "review" — 5.0/5 > **Mandy** | *29 June 2020* | Arts & Crafts | Recommendation rating: 8.0/10 > > **Pros**: Snippets feature is useful, easy and quick to use > > **Cons**: The junk mail gets through, not filtered > > time saving writing emails to customers, ----- ### "Review" — 3.0/5 > **Bill** | *23 June 2020* | Business Supplies & Equipment | Recommendation rating: 6.0/10 > > **Pros**: Integrates with other packages we use. > > **Cons**: hard to attach files, they just disapear > > fairly good ----- ### "best ticket management system for small business" — 5.0/5 > **Aleksey** | *30 June 2020* | Events Services | Recommendation rating: 10.0/10 > > **Pros**: Its the best ticket management system for small businesses bacause its very easy to use although it has all features that are required to run your customer service support. > > **Cons**: I do not think I have any problems with some features of this software. It's all good. > > I am using Support Be for around more than 1 year and very satisfied with its service. I answer many emails from my customers very quickly using snippets and I love the way they work. very easy and nice system. ----- ### "Room for improvement" — 4.0/5 > **Alisha** | *24 June 2020* | Consumer Goods | Recommendation rating: 6.0/10 > > **Pros**: It's easy to use and facilitate. It's easy to employees to navigate. The reporting is a nice feature. > > **Cons**: I would like to see some features added. For example can we auto-archive after a certain amount of time? When we forward a ticket to someone outside of SupportBee, only the first or last correspondence will show. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/100641/supportbee?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/100641/supportbee) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | ----- ## Structured Data