--- description: Learn more about Track-It!. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Track-It! Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Track-It\!](/software/100579/track-it) # Track-It\! Canonical: https://www.getapp.com.au/software/100579/track-it Page: 1 / 4\ Next: [Next page](https://www.getapp.com.au/software/100579/track-it?page=2) > Track-It\! is a help desk software and asset management application designed to help small to medium sized companies automate and streamline their Help Desk and Asset Management operations. . Track-It\! integrates with key areas of your business model so you can manage multiple business operations and support processes all at once from the one centralized system. > > Verdict: Rated **4.0/5** by 77 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Track-It\! IT Help Desk and Facilities Management - Track-It\! is a fully centralized help desk and customer ticketing management system that enables you to control and seamlessly manage the flow of sales and support emails your customers and prospects are sending your business. Track-It\! helps you manage your facility management portfolio by giving you the power to input support contracts and inventory. HR Management and Self-Service Portal - Track-It\! allows you to support other departments in addition to IT. Departments like HR or Facilities can also utilize the Track-It\! ticketing system to keep track of the services requested by their users. The self service portal allows end users to submit their own tickets and check the status of their tickets which saves the Help Desk time and resources. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 77 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: BMC Software - **Founded**: 1998 ## Commercial Context - **Starting Price**: USD 995.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Free 30 day trial available - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Portuguese, Spanish - **Available Countries**: Australia, Brazil, Canada, Germany, India, Mexico, United Kingdom, United States ## Features - Alerts/Escalation - Analytics - Asset Lifecycle Management - Automated Routing - Change Management - Customisable Branding - Dashboard - Email Management - IT Asset Management - Incident Management - Knowledge Base Management - Knowledge Management - Mobile Access - Prioritization - Remote Access/Control - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Ticket Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software) ## Related Categories - [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software) - [ITSM Tools](https://www.getapp.com.au/directory/292/it-service-management-itsm/software) - [IT Asset Management Software](https://www.getapp.com.au/directory/325/it-asset-management/software) - [Service Desk Software](https://www.getapp.com.au/directory/1249/service-desk/software) - [Knowledge Base Software](https://www.getapp.com.au/directory/2823/knowledge-base/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3408 reviews) 3. [Freshservice](https://www.getapp.com.au/software/91351/freshservice) — 4.5/5 (685 reviews) 4. [Zoho Desk](https://www.getapp.com.au/software/10036/zoho-desk) — 4.5/5 (2211 reviews) 5. [Milvus](https://www.getapp.com.au/software/132287/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Just Track-It" — 3.0/5 > **Andriy** | *12 April 2019* | Government Administration | Recommendation rating: 7.0/10 > > **Pros**: Easy to use interface. Hardware and Software inventory modules. > > **Cons**: Performance with larger databases. Reporting feature. > > Track-IT has been around for a while now. We have used it for a good 10 years before switching to another product. Track-IT was good for its time, but there are better and more robust products out there now. The platform is very customizable and will fit a lot of customers who are looking for a solid helpdesk/service desk solution. In our case, as our database was growing, scalability became an issue. The system would run slow and support team needed to get engaged. Reporting feature (crystal reports) wasn't great either. ----- ### "Track-It, The Best Helpdesk software I have used" — 5.0/5 > **jacquie** | *17 October 2016* | Utilities | Recommendation rating: 10.0/10 > > **Pros**: Ease of use Functionality Cost Support User Advocate Web Site Innovations > > **Cons**: purchasing module > > I have used Track-It for a many years during my tenure at four different companies. Track-It is a solid product that will increase the efficiency and effectives of your Helpdesk. The Self-Service module saves our Helpdesk time from interruptions by calls and walk-ups. Users can solve many of their issues with the Self-Service Module. The Module can help users with changing their own passwords after authentication, looking-up common solutions to problems, or fill out a detailed help request form. Track-It can prioritize your work orders and distribute to correct person based on the incoming Work Order Requests. Emails are automatically sent to users if status updates and the resolution are desired. The Assets Tracking module has helped account for all the hardware and to who has been assigned. The discovery option will automatically find the hardware on the network. The License Module helps the organization stay in compliance by tracking the authorized license count. It is a wonderful system and I recommend that you try Track-It. ----- ### "TrackIT is an average product that has not changed much in 10 years" — 3.0/5 > **Paul** | *12 February 2018* | Hospitality | Recommendation rating: 5.0/10 > > **Pros**: The locally installed sql database is handy for customizations and integrations. Trackit allows for nested work orders, which I've noticed several other products do not have this feature... > > **Cons**: Lets be clear - Trackit is late 90s early 2000s style thick client app. The web client design is very similar to the thick client. Very little thought put into software quality attributes such as speed or usability. The asset inventory client is bug ridden. We could never get the service to inventory the last 15-20% of computer assets. The server side inventory service would routinely crash as well. The limits on custom work order fields were a problem. The global search across work orders is slow (several minutes) and routinely never returns results. Robust search capability is critical in my opinion. Trackit support has somehow convinced itself this is an unsolvable problem. Overall, it is apparent that BMC dev team is focused elsewhere. ----- ### "Track-It\! 20xx: The next generation" — 5.0/5 > **Richard** | *8 July 2020* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The rewrite of Track-It\! addresses a lot of previous concerns from reviews of 11.x and prior. It is 100% web based, has a mobile app, built in report writer and a strong ITAM offering with Client Management for Track-It that also has a CMDB, SLM, Remote Mgt, Patch \& Deployment and allows you to easily manage your compliance. > > **Cons**: Would be nice to be able to add custom fields, but there’s a number of custom fields available that can be removed from the form with the designer so not a major issue. > > A positive experience and comfort provided that True North Service Management Solutions Ltd have vast knowledge and experience of Track-It\! and can provide professional services for migrating from 11.x, installation and configuration, training and even report writing. ----- ### "Track-IT by Numara" — 4.0/5 > **Joseph** | *25 October 2018* | Nonprofit Organization Management | Recommendation rating: 7.0/10 > > **Pros**: The stability of the product. The customization aspect...adding fields. The options seem limitless. > > **Cons**: The user interface for the on prem version is dated. It needs to be updated to look more modern. That's more on me then them. I just don't like the view(s). > > For the most part, it's a good experience. Their support portal is a little confusing at first but once you're in, their support is very good. I've had to call them a couple times and had my issues resolved quickly. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.com.au/software/100579/track-it?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/100579/track-it) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data