--- description: Learn more about Pega CRM. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Pega CRM Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/230/crm/software) > [Pega CRM](/software/100343/pega-crm-solution) # Pega CRM Canonical: https://www.getapp.com.au/software/100343/pega-crm-solution Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/100343/pega-crm-solution?page=2) > Pega is a customer relationship management and customer experience application designed by PegaSystems® Inc to help maximise your customer retention and customer acquisition levels. The Pega CRM software allows you to input live data into the web based application which in turn analyzes information and produces real-time reports. The entire CRM system is optimized for mobile devices, making it ideal for editing, creating and reporting on the go. > > Verdict: Rated **3.9/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Pega CRM Web based and mobile friendly - Pega CRM Solution comes with hosting included and is completely web based, meaning you do not need to download any software. The CRM software application is fully optimized for mobile devices making it ideal for modifying data and viewing reports on the go. Support and guidance - Pega CRM comes with online and telephone support inclusive with your chosen package. Each payment plan is fully scalable and Pega CRM offer an array of demos, tutorials, customer success stories and videos to assist you from the initial inception to ongoing enquiries. Cross-selling and up-selling - Pega CRM gives you the ability to identify the success of your customers so you can focus on particular sales and marketing strategies to upsell particular segments or revive quieter accounts. Pega CRM lets you pull up complete reports and customer management data so you can evaluate over extended periods of time. Campaign tracking and customer relationship management - Pega CRM gives you complete control over monitoring the entire success of your strategies by providing real-time sales and success data. This data can be fed into graphs so you can more easily assess success. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 13 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 3.6/5 | Based on overall reviews | | Value for Money | 3.3/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Pegasystems - **Location**: Cambridge, US - **Founded**: 1983 ## Commercial Context - **Starting Price**: USD 90.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Contact the Pega CRM Solution sales team for more information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English, French, German, Italian, Japanese, Portuguese, Spanish - **Available Countries**: Australia, United Kingdom, United States ## Features - Alerts/Escalation - CRM - Contact Management - Customer Database - Email Management - Email Marketing - For Insurance Industry - Interaction Tracking - Internal Chat Integration - Knowledge Base Management - Lead Management - Live Chat - Mobile Access - Monitoring - Quotes/Estimates - Real-Time Reporting - Referral Tracking - Reporting/Analytics - Sales Pipeline Management - Segmentation ## Integrations (1 total) - Microsoft Outlook ## Support Options - Email/Help Desk - Phone Support - Chat ## Category - [CRM Software](https://www.getapp.com.au/directory/230/crm/software) ## Related Categories - [CRM Software](https://www.getapp.com.au/directory/230/crm/software) - [Healthcare CRM Software](https://www.getapp.com.au/directory/937/healthcare-crm/software) - [Knowledge Base Software](https://www.getapp.com.au/directory/2823/knowledge-base/software) - [Sales Tracking Software](https://www.getapp.com.au/directory/3059/sales-tracking/software) - [IT Ticketing Systems Software](https://www.getapp.com.au/directory/3479/it-ticketing-systems/software) ## Alternatives 1. [Dynamics 365](https://www.getapp.com.au/software/90844/dynamics-365) — 4.4/5 (5811 reviews) 2. [SAP Customer Experience](https://www.getapp.com.au/software/90379/sap-crm) — 4.3/5 (245 reviews) 3. [Bitrix24](https://www.getapp.com.au/software/90602/bitrix24) — 4.2/5 (984 reviews) 4. [Agile CRM](https://www.getapp.com.au/software/102073/agile-crm) — 4.1/5 (524 reviews) 5. [Salesforce Sales Cloud](https://www.getapp.com.au/software/90378/salesforce) — 4.4/5 (18768 reviews) ## Reviews ### "PEGA review" — 5.0/5 > **Robel** | *6 August 2018* | Environmental Services | Recommendation rating: 9.0/10 > > **Pros**: - Rarely crashed and was very efficient in processing customer credit card requests. Took me only 1 day to be comfortable with software, was used to handle maintenance and changes of credit card accounts for TD Canada Trust bank. > > **Cons**: - Certain processes for a customer couldn't be done in PEGA and another software had to be used (for example removing an overlimit block on customer credit card). Would be improved if all processes can be done through PEGA software. > > \- I enjoy using PEGA CRM, very efficient, fast, rarely crashes and allows me to give a customer a great customer service experience over the phone ----- ### "Pega CRM" — 5.0/5 > **Kerry-ann** | *3 September 2021* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: The windows of communication are awesome, The security to interact with departments to sync with each other to provide a more meaning full and accurate decision making before getting back to the caller. > > **Cons**: Certain data may have human flaws, such as grammar or old updates that may not be completely relevant to the caller or customers now status. > > My overall experience with Pega has been wonderful. ----- ### "Give this one a pass" — 2.0/5 > **Verified Reviewer** | *27 April 2018* | Banking | Recommendation rating: 2.0/10 > > **Pros**: There are deep cases where a product like Pega would thrive. However, increasingly these feel like edge cases as the market is very mature now. Works very well with legacy data and can be fairly easily customized for a specific client interaction type. > > **Cons**: It is easily the hardest application to work with that I have ever supported. Pega itself provides little insight into changes and things like secure connections to email servers. Everything is an extra cost, every feature requires custom development. It was pitched as a turnkey solution but has been anything but ----- ### "Build your application quickly" — 5.0/5 > **Verified Reviewer** | *15 August 2019* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: You can develop a web application from 0 without writing a single line of code. With its model-based approach it allows you to diagram your processes and from there build all the logic that your application needs. It has a wide range of prefabricated components with the best practices which reduce the chances of errors and reduce built time. > > **Cons**: To solve very specific needs of your application you need to adapt to the limits of this tool since you do not write code in it. Likewise, its continuous integration must be improved since working with branches makes it difficult to make the merge of the work of several people. > > I use this tool daily to develop a CRM for a client in the area of tourism. Based on the processes defined by the business area of the company, we have designed and built the logic using the components provided by Pega to save time building the application. ----- ### "Enterprise Level CRM Tool by Pega systems" — 4.0/5 > **Verified Reviewer** | *24 May 2019* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: 1. The software has customer service modules also integrated along with usual sales, marketing and CRM functionalities. 2. Multi-channel customer recognition capacities to provide complete data capture capabilities. 3. Since Pega is mainly BPM centric, a large number of clients have been able to find eligible use case an implemented Pega. > > **Cons**: Making customization can be quite challenging technically and also later maintenance also may become cumbersome. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/100343/pega-crm-solution?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/100343/pega-crm-solution) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data