--- description: Learn more about Ameyo. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Ameyo Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Ameyo](/software/10033/ameyo-communication-suite) # Ameyo Canonical: https://www.getapp.com.au/software/10033/ameyo-communication-suite Page: 1 / 5\ Next: [Next page](https://www.getapp.com.au/software/10033/ameyo-communication-suite?page=2) > An all-in-one customer interaction suite powering over a billion interactions worldwide > > Verdict: Rated **4.2/5** by 100 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Ameyo Ameyo call center software technology offers complete call management solution including functionalities like Predictive Dialer, ACD, IVR system, Voice Logger, CRM integration, and reporting dashboard. Key benefits that Ameyo adds to your business are listed below: - Inbound Solution - With Ameyo Intelligent Routing, exceed customer expectations by deriving maximum value out of each customer interaction and achieve operational efficiency. - Outbound Solution - For proactive outreach, a call center solution with multi-channel capabilities is imperative. This is crucial for initiating targeted campaigns and business growth. - CTI Integration - Achieve new levels of agent productivity to deliver consistent customer service and experience with our business tool. -Monitoring \& Reporting - Ameyo reporting and analytics tool allow enterprises to calculate overall contact center productivity and individual agent performance to achieve optimum business results. -Business Continuity - With Ameyo Contact Center Solution, put an end to operational silos and get the assurance of business continuity. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 100 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 3.8/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Ameyo - **Location**: Gurgaon, India - **Founded**: 2013 ## Commercial Context - **Pricing Details**: Contact sales for a custom quote - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile) - **Supported Languages**: Arabic, English, French, German, Portuguese, Spanish - **Available Countries**: Australia, Bahrain, Botswana, Brunei, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Central African Republic, China, Djibouti, Egypt, Equatorial Guinea, Ethiopia, Gabon, Gambia, Ghana, India, Indonesia and 45 more ## Features - AI Copilot - API - Activity Dashboard - Activity Tracking - Alerts/Escalation - Auto-Dialer - Automated Routing - Automatic Call Distribution - Autoresponders - Blended Call Center - CRM - Calendar Management - Call Center Management - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing ## Integrations (6 total) - Freshdesk - Salesforce Sales Cloud - SugarCRM - Talisma CRM - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) - [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software) - [IVR Software](https://www.getapp.com.au/directory/289/ivr/software) - [Contact Centre Software](https://www.getapp.com.au/directory/593/contact-center/software) - [Predictive Dialer Software](https://www.getapp.com.au/directory/849/predictive-dialer/software) ## Alternatives 1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews) 3. [Ringover](https://www.getapp.com.au/software/117547/ringover) — 4.7/5 (858 reviews) 4. [Convoso](https://www.getapp.com.au/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews) 5. [DialedIn CCaaS](https://www.getapp.com.au/software/104279/chasedata) — 4.8/5 (314 reviews) ## Reviews ### "A good software for call center, marketing and customer service" — 3.0/5 > **Verified Reviewer** | *5 March 2023* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: A good thing about Ameyo is its user interface. The dialer is on appropriate place so that we can dial and make calls easily. As well as I have used it with LeadSquared to call our leads automatically without switching tabs and that experience was great. Voice when we call is clear. > > **Cons**: Call recording page interface is a bit complex because there are lot of filters that makes it difficult to understand and see recordings we want. Carrier selection process isn't good because we have to login everytime. > > My overall experience with Ameyo is good so far. Soon, I'm thinking to explore its IVR module. ----- ### "Best call centre for education" — 5.0/5 > **Jagrati** | *21 May 2024* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: Customer service, timely resolution of all the issues, adaptive with latest technology > > **Cons**: Nothing at all, i have overall good experience > > 360 degree call centre solutions i like everything about the services ----- ### "Feedback || Byjus" — 3.0/5 > **vishwanath** | *2 March 2022* | Education Management | Recommendation rating: 6.0/10 > > **Pros**: user friendly and easy integration of CRM, Supervisor monitoring tool, > > **Cons**: Application issues (depend on the release) > > service team need to improve. The dialer is not enough capable to fulfil Byjus requirement ----- ### "Connect without Interruption" — 5.0/5 > **Vinoth** | *11 March 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Best App for Connecting people through internet. Call Recording and Managing are very good as they have all data with it.As this has many extensions we can easily switch to the best available network. > > **Cons**: Sometimes it logout intermittently. ----- ### "Amazing Experience" — 5.0/5 > **Mohamed** | *6 November 2022* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: It is the easiest way to use Ameyo in a call center to manage all related tasks, such as answering calls inbound and outbound dialer, monitoring calls remotely by the quality assurance team, managing the agent adherence and off-board activities "Auxes", also there a great part of the reporting and all the required data to manage the service level. > > **Cons**: Sometimes, especially when using low internet speed connections the pages take so much time to load and this might some issues for the users, I recommend creating a special view "lowered version" for such internet speed. > > The whole thing is amazing when it comes to using Ameyowith all available features, I'm using a lot of things because of my job duties, Reporting daily weekly, and monthly reports, Real-time to maintain the Service level, updating the dialer for the outbound team, everything looks better with Ameyo. ----- Page: 1 / 5\ Next: [Next page](https://www.getapp.com.au/software/10033/ameyo-communication-suite?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/10033/ameyo-communication-suite) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data