Commmunication & collaboration solutions for your business
3.7/5 (22 reviews)Pros
No dropped calls, no cracked voices no issues with caller not hearing me but I can hear them. The customer service is awesome! They will log onto my computer to show me how to do something if I am having issues figuring something out. They are committed to helping me until a resolution is reached.
Cons
There is nothing that I don't like about this software. I have hardly had any issues but any issues o have had they have been able to resolve for me.
A lot of the issues with this system may be experienced with most intranet services of its kind, but it's important to keep in mind. If you're going to implement Jive, especially at a large enterprise, it's important to have strong governance rules from the start regarding versioning of content, and who is allowed to upload content and where. People in my organization frequently complain that it's hard to find what they are looking for.
Pros
It's quite easy to upload content to Jive, and I find it useful for finding individuals in my organization
Cons
This system quickly becomes a mess without proper governance. It's highly open-ended, which can be great, but in a large organization the system can quickly become loaded with content and it's hard to find what you need quickly, and to know if it's up-to-date. I find the alerts a bit clunky as well.
We were using Truly before and although the call quality was not as consistent, I preferred the interface. Much cleaner and minimal.
Pros
As far as call quality goes, it has been great. Very consistent. Have not had any issues with it. Pretty intuitive to use.
Cons
I don't like having to manually dial in a number to enter a queue and to call again to leave the queue to set your availability. There should be a more automated way of doing this. Sometimes, it will disconnect me from the queue. I wish I had quick and easy visibility as to when I'm connected or disconnected.
Pros
Jive offers our firm an easy and convenient means of communication, documentation, and support. The platform has a lot of different features for page setups.
Cons
It does require a bit of a learning curve to put the website together. It does also require some thought on the creator's behalf as to how to provide easy access to the users.
Pros
Decent features and functionality and easy to use IF you know how to code. Good pricing and nice that they now have a mobile version that works well - many other intranet software platforms do not have mobile capabilities.
Cons
The product leans too much on users' ability to code HTML/CSS. To make your intranet pages pop and look professional, it shouldn't require jumping through so many hoops. They should have more responsive widgets built into the platform because the front-end usually ends up being well organized but a bit one dimensional. Would be nice if it were set up similarly to Wordpress.
Jive is a great tool for social collaboration. I love using it to communicate with other co-workers in the organization. However, it has its faults. It is not great for managing documents, and I wish there was a way to force co-workers to subscribe to the space.
Pros
Social Collaboration
Cons
Managing Documents
Pros
Many features. Great place to keep up to date info. Our department has a very organized space full of great resources that we can direct employees to.
Cons
outages are very inconvenient. New users have trouble finding things. I still don't know the difference between a space, a place and a group
I am CEO (owner) of a creative solutions development and process management company. Our primary phone service is hand held. JIVE provides continuity in our professional communications providing consistent client communication 24 x 7.
Pros
Quick and easy contract (service) purchase and install. Reasonable pricing cost. Multiple phone equipment options (purchased separately with Jive) for multiple office locations. Desktop equipment is excellent with perfect connectivity and sound quality. Any questions we have raised are answered professionally and quickly.
Cons
It seems odd to have desktop phones after 100 percent service via individual hand held phones. JIVE, however, solves that issue.
Pros
Enabled use away from the office and made it easy to be able to call between staff members. Forwarding phones at click of a button
Cons
Reporting features werent fantastic on call duration and to what numbers.. The remote phone feature worked great sometimes and not on others
Pros
The file sharing and types of file you can upload is good, for example pdf files can be viewed directly in the page without downloading it, the control of groups and content it can be created per section and security for it is good.
Cons
The mobile app is not friendly, comparing it with other major players there are lots of missing features, is not easy to use sometimes. I did not like it very much.
On a scal of 1-10 a 1.
Pros
Basic functionality is acceptable. Weekly digest a good feature if it works.
Cons
Customer support horrendous!! You are forced to enter a support ticket , whereby some tech decides if they think your issue is critical or not then you hear back from a rep a week later and they offer to schedule an appointment to discuss your issue a week later.
Pros
More developed than some of the other platforms.
Cons
Ridden with bugs and frequently it stops working.
Pros
-The dashboard is easy to navigate
-Onboarding was very straight forward
-Sales team was great and very accommodating
-Spam protection!
-Got to keep my numbers from other company
Cons
-Took a few days to fix a problem with my sign up, and needed to be passed to 2 other people to fix it.
Pros
Gamification encouraged users to share knowledge for a while, provided a central knowledge base too.
Cons
Search wasn't useful, hard to find info in it. Interface is a little confusing and could be frustrating.
When calling support, frequent long hold times. When using online support, they refer you to the phone support then end the conversation. Their webinar is geared toward the Admin, no to the user
Pros
It seems to work well for meetings where you want to share audio and video
Cons
No desktop app so you have to log in when you use it. It doesn't work with Internet Explorer. Seems cumbersome to send/receive fax but haven't actually used this feature yet as it is not currently available
Rating breakdown
Rating breakdown
I enjoy using Jive at my company. I find all the functionalities and features to be very welcoming, easy to use, and not cumbersome. Also, I feel if there is something we want to do, it is possible. There is not a lot of limitations, which makes it a great fit for my company. Also enjoy the ability to use social tools inside the program. Makes it quite appealing to millenials!
Jive is a great tool for social collaboration. I love using it to communicate with other co-workers in the organization. However, it has its faults. It is not great for managing documents, and I wish there was a way to force co-workers to subscribe to the space.
I used a Jive based community at a previous company. It was great and wonderful way to communicate and collaborate with colleagues in such a large company.
Social collaboration makes everything so much better. Eliminates 75% of email and missed information.
Pros
Everything I need is somehow here, but the app feels more useful and little added value on the desktop version.
Cons
It might be more with the content than the software, not a lot that I want to spend more than a minute on.
My overall experience has been great. Everything works as expected and as it should. No complaints