Customer Service & Support Software

ShoreTel

Cloud phone system & contact center software & services

ShoreTel integrates a cloud-based business phone system with a hosted contact center to offer ACD, call recording, queueing, and dashboards & reports. Read more about ShoreTel

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3CX

205

Hosted PBX with CRM integration and mobile apps

3CX is a software-based PBX solution with a cloud-hosted option, offering users web conferencing, CRM integration, instant messaging, and native mobile apps Read more about 3CX

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Yotpo

199

Reviews & customer content marketing

Yotpo helps commerce brands leverage customer reviews and photos throughout the buyer journey to increase trust, social proof, and sales Read more about Yotpo

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Vonage Business

198

Cloud-based business VoIP phone service

Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing needs of small and medium businesses Read more about Vonage Business

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Twilio Flex

196

Fully programmable cloud contact center platform

Twilio Flex is a fully programmable cloud contact center solution which allows companies to instantly deploy an omnichannel contact center and customize discrete components including interaction routing, communication channels, workflows, UI & reporting to meet the unique needs of the organization Read more about Twilio Flex

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Smartsupp Live Chat

189

Smartsupp is Free Live Chat with visitor recording

Smartsupp Live chat enables you to start a personal conversation with your website visitors and turn them into happy customers. Your customers are on your website right now. Chat with them and look what they do. Read more about Smartsupp Live Chat

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CallSource

189

Performance management solution for sales & marketing calls

CallSource is a performance management solution designed to help businesses of all sizes manage processes related to call tracking, lead attribution, reputation management, & more. Its lead scoring functionality enables users to identify prospects & revenue generating opportunities. Read more about CallSource

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Grade.us

187

Review marketing and management platform, white-labeled for agencies and SEOs

Grade.us is the best review management software that helps marketers, agencies, SEOs and enterprises get great reviews on all of the important review sites with email and text drip campaigns. You can monitor reviews without limit to the number of sites, and amplify your best reviews on your website and social media channels. Read more about Grade.us

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Reputation Loop

187

Ratings and reviews booster

Reputation Loop is a reputation management platform for gathering and monitoring online reviews with the aim of boosting ratings and reviews across the web Read more about Reputation Loop

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tawk.to

184

Live chat support & messaging solution

tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages. Read more about tawk.to

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Salesforce Essentials

180

CRM for small business

Salesforce Essentials is a cloud-based CRM for small businesses which allows users to manage leads, opportunities, pipelines, support requests, and more Read more about Salesforce Essentials

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SysAid

178

Powerful Service Desk and Simple to Use, Modular ITSM Tool

Since 2002, SysAid’s been passionate about streamlining over 10K organizations with leading-edge IT service management (ITSM) solutions. We’re confident that SysAid can likewise make your life easier and ultimately help maximize profits. Read more about SysAid

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Kaseya VSA

175

IT Systems Management Software for SMBs and MSPs

Kaseya VSA is your comprehensive solution to providing IT services at scale, whether you're an in house IT department or an MSP. VSA offers the absolute best technician experience with Kaseya Live Connect, and supporting offerings in Patch, AV/AM, monitoring and more. Read more about Kaseya VSA

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ConnectWise Manage

173

A PSA Tool Designed To Run Your As-a-Service Business

ConnectWise Manage is a business management platform designed to run your technology solution business, connecting everything to allow for superior service delivery, know your business better, discover full-visibility billing, and handle handoffs without hiccups. Read more about ConnectWise Manage

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8x8 Virtual Office

173

Hosted Business VoIP Phone Service

8x8 helps you serve your customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP phone service to hosted contact centers to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1. Experienced. Reliable. Proven. Why Should You Do Business... Read more about 8x8 Virtual Office

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8x8 Virtual Office

173

Voice, video, chat, contact center. In the cloud.

8x8 Virtual Office offers smarter, more efficient ways to connect with customers and employees. 8x8 Virtual Office delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. Read more about 8x8 Virtual Office

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PagerDuty

172

Incident Management & Operations Performance Software

PagerDuty is a cloud software that connects people, systems & data into a single view - creating visibility & actionable intelligence across their operations. Read more about PagerDuty

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Thryv

163

All-in-one management software built for small business

Thryv is an all-in-one, cloud-based management software specifically designed for small businesses. Thryv integrates contact management, CRM, text (SMS) and email marketing, online listings and reputation management, online appointment booking, social media scheduling, payment processing, and more. Read more about Thryv

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Kayako

152

Unified customer service platform

Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako unifies email, social, and live chat conversations together in one tidy place. Read more about Kayako

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Issuetrak

152

Issue tracking software for help desk and customer service

100% web-based issue tracking software that automatically assigns new issues based on your preferences and SLA's, and accessed via web browser or mobile device. Read more about Issuetrak

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Tenfold

147

Have better customer conversations

Tenfold NextGen CTI enables companies to increase productivity, improve customer experience & make better business decisions with useful data. Read more about Tenfold

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Cherwell Service Management

146

Customizable IT service management solution

Cherwell Service Management is a web-based IT service management system with codeless architecture, ITIL-verified processes, SIAM & MSI functionality, and more Read more about Cherwell Service Management

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RingCentral Contact Center

136

The Collaborative Contact Center solution from the industry

RingCentral Contact Centre provides customers and call center managers with omnichannel capabilities and a comprehensive feature with optimization tools Read more about RingCentral Contact Center

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xMatters

135

Actionable IT alerting platform for enterprises

xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster. Read more about xMatters

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Zoho Meeting

133

Web conferencing tool to host online meetings and webinars.

Zoho Meeting is a robust web conferencing solution built to manage your online meetings and webinars. Completely browser-based and no downloads required. Read more about Zoho Meeting

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ChaseData

132

Cloud-based call center solution for SMBs

ChaseData offers a cloud-based call center solution with both inbound and outbound calling facility and an interactive voice response capability Read more about ChaseData

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Drift

127

Live chat & in-app messaging for sales & marketing

Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools Read more about Drift

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Pipefy

127

The Lean management platform

Pipefy is the Lean Management Platform - we help anyone take control of their daily work. Our software puts the proven benefits of Lean management within easy reach, including greater agility, improved efficiency and higher quality outcomes. Read more about Pipefy

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Bookafy

126

Free online appointment booking software

Bookafy automates scheduling, reminders and integrates with existing apps, while allowing clients to book, reschedule, and cancel appointments automatically Read more about Bookafy

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RescueAssist

120

Remote support software

RescueAssist is a remote support software that offers solutions for both SMBs as well as enterprises looking to provide advanced remote service levels. The software is used by IT managers, IT consultants, software consultants, MSPs and IT customer support reps to access and control devices remotely and solve technical issues. RescueAssist offers a... Read more about RescueAssist

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PhoneBurner

119

Power dialer & outbound sales acceleration software for SMBs

PhoneBurner's Power Dialing platform helps inside sales teams reach 447% more contacts, increase live answers, manage/track leads, and streamline workflows. Read more about PhoneBurner

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Zendesk Chat

116

Live chat software for SMBs and Enterprises

Zendesk Chat, formerly Zopim, lets you chat with customers on your website and give them real-time support. Read more about Zendesk Chat

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Swell CX

116

Cloud-based customer experience management platform

Swell CX is a cloud-based platform for small to large firms, which collects & manages customer experience feedback via net promoter scores, online reviews, & customer satisfaction surveys. The platform's one-click feedback system allows users to generate positive reviews from customers in real time. Read more about Swell CX

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LogMeIn Rescue

113

Remote support for helpdesks, call centers and organizations

LogMeIn Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more. Read more about LogMeIn Rescue

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Zingle

112

Text messaging for customer service & team collaboration

Zingle is an SMS messaging solution which enables communication between businesses & their customers via text, with multi-channel messaging, automations & more Read more about Zingle

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SuperOffice CRM

112

CRM software for sales, marketing & customer service teams

SuperOffice CRM is a Customer Relationship Management (CRM) software which helps sales, marketing & customer service teams find, capture & retain customers., SuperOffice CRM includes company, contact, document & activity management features, plus integrations with Microsoft Office & G-Suite. Read more about SuperOffice CRM

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Broadly

109

Online review & reputation management for small businesses

Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online reputation & attract new customers Read more about Broadly

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ReviewTrackers

107

Review monitoring software for multi-location businesses

Software that helps businesses manage and generate online reviews, engage and respond to customer feedback, and discover key customer insights Read more about ReviewTrackers

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SnapEngage

107

Live Chat Software for Sales and Support Teams

SnapEngage allows you to chat with your website visitors - no installation required! SnapEngage live chat software has advanced features for both sales and support teams, including SMS-to-Chat, Call-Me, sneak peek, Design Studio, integrations with CRM's and help desks, and more. Increase customer engagement and convert more leads with SnapEngage. Read more about SnapEngage

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Web Help Desk

107

IT asset and knowledge management

Web Help Desk by SolarWinds is a customizable help desk & IT asset management solution for businesses within industries such as education, healthcare, government, & more. It offers features for managing IT assets, IT services, knowledge, remote support, SLA, time & billing, workflows, & more. Read more about Web Help Desk

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Acctivate

100

QuickBooks inventory management software for SMBs

Acctivate Inventory Software is a better way to optimize warehouse, purchasing and inventory operations across your entire business. Read more about Acctivate

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Tidio

99

Communicator for businesses. live chat, messenger and email

Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger into a unified agent interface Read more about Tidio

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Deskero

95

Customizable help desk & ticketing system

Deskero is a help desk software and support ticket system that helps users manage multi-channel support queries, track performance and proactively engage customers on social networks. Read more about Deskero

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Comm100 Live Chat

94

Real conversations in real-time

Comm100 Live Chat powers real-time interactions via web, mobile, and messaging Read more about Comm100 Live Chat

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Zingtree

93

Build your own question & answer style troubleshooters

Zingtree is a toolkit that enables the creation of troubleshooters, agent scripts and interactive decision trees, perfect for customer support & contact centers Read more about Zingtree

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Yext

92

SEO optimized local pages, locators & mobile screens

Yext helps businesses create and manage SEO-optimized local pages, locators, and mobile screens, increasing search engine visibility on the web Read more about Yext

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Upscope

90

Secure co-browsing for issue resolution and customer support

Upscope co-browsing is a one click, no-download, interactive screen sharing solution for customer support. It provides a secure co-browsing solution for improving customer experience in financial, health, SaaS and other industries via cloud, API and on-premise options. Read more about Upscope

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Yonyx

88

Decision tree driven Interactive guides for customer service

Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system. Yonyx guides help improve CSAT & First Call Resolution, while reducing average handle time & deflecting calls Read more about Yonyx

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ConnectWise Automate

88

IT Automation for Today’s IT World

Boost the effectiveness of your IT teams and simplify every aspect of your business with flexible remote monitoring and management from ConnectWise Automate. Read more about ConnectWise Automate

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Bright Pattern

85

Omnichannel cloud call center software

Bright Pattern is the most effective cloud contact center software which helps businesses to simplify omnichannel service. Read more about Bright Pattern

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PureCloud

85

Mobile optimized cloud call center with multichannel routing

PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation Read more about PureCloud

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Instabug

85

In-app feedback & bug reporting for mobile apps

We deliver Real-Time Contextual Insights throughout the entire mobile app lifecycle, empowering mobile teams to accelerate their workflow and release with confidence. Read more about Instabug

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BOSS Solutions Suite

85

Help desk and IT asset management

BOSS Solutions Suite is a fully integrated help desk software and IT asset management solution for both cloud and on-premise. Key features include charts, help desk, asset management, self-service portal, problem analysis, dashboards, knowledge base, and customizable reporting. Read more about BOSS Solutions Suite

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NinjaRMM

84

The Easiest-to-Use Unified Endpoint Management Platform

NinjaRMM is the world's easiest-to-use unified endpoint management platform. We provide up-to-the minute insights into workstation, laptop, server, network device, and virtual machine performance and powerful tools like remote control, patching, scripting, and automation to improve IT management. Read more about NinjaRMM

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Rocket.Chat

84

Open source team chat communication tool

Rocket.Chat is an open source team collaboration & communication platform with live chat, video and audio conferencing, file sharing, message translation & more Read more about Rocket.Chat

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TextUs

81

SMS platform for sales, recruiting & customer service teams

TextUs is a business-class text messaging platform specifically for inside sales, recruiting & customer service teams, with desktop texting and CRM integration Read more about TextUs

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CallTools

78

All-in-one predictive dialer & inbound call center solution

CallTools is an all-in-one call center solution offering an outbound power dialer & inbound call center with live agent monitoring, skill based routing, & more Read more about CallTools

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Preferred Patron Loyalty

78

Loyalty marketing and gift card management

Preferred Patron provide customer loyalty and gift card management programs to businesses of all sizes, across many diverse industries Read more about Preferred Patron Loyalty

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ServiceNow

76

Enterprise IT service cloud solutions

ServiceNow is a platform-as-a-service provider of IT service applications. The company provide a range of pre-built ITSM products to automate and manage numerous IT enterprise services. Using the single software you can automate process and create custom applications to meet all your IT service needs. ServiceNow can be used for cloud and... Read more about ServiceNow

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UJET

76

Customer interaction & support platform with CRM integration

UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. Read more about UJET

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Creatio CRM

72

Boost marketing, sales and service performance!

CRM Creatio (formerly bpm'online CRM) is a process-driven cloud based software that connects the dots between marketing, sales and customer service, efficiently managing the complete customer journey – from lead to order, and to ongoing account maintenance. Read more about Creatio CRM

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Autotask

70

IT Business Management Software Platform

Autotask is the all-in-one web-based software that helps VARs, MSPs and IT Service providers to sell, implement, deliver and bill their services. Thanks to Autotask´s automation and management of your people, projects and processes your business performance will be improved significantly. That means greater efficiency, and more profitability. A... Read more about Autotask

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LiveHelpNow

69

Help desk and live chat solution for customer service

LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more. Read more about LiveHelpNow

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Mojo Helpdesk

67

Centralize, assign, and track helpdesk requests with Mojo.

Mojo Helpdesk is the leader in helpdesk software and ticketing system for schools and organizations of all sizes. Mojo Helpdesk integrates with Google G-Suite and Azure Active Directory. Read more about Mojo Helpdesk

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Track-It!

66

Help desk and asset management

Track-It! is a help desk software and asset management application designed to help small to medium sized companies automate and streamline their Help Desk and Asset Management operations. . Track-It! integrates with key areas of your business model so you can manage multiple business operations and support processes all at once from the one... Read more about Track-It!

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CallHub

66

Predictive Call Center, Voice and Text Broadcasting app

CallHub is a Voice and Text messaging service for political campaigns, grassroots advocacy, non profits and businesses. Call Center, Voice & Text Broadcasting. Read more about CallHub

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Tracker

65

Customer Service and Support Management Software

PhaseWare's Tracker product suite is the premiere customer service and support software solution for those looking for configurability. Top features include: visual workflows, automated business rules, powerful reporting tools, and performance management tools. The Self Service Center, PhaseWare's customer self-service web portal, will enable... Read more about Tracker

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XCALLY

65

Omnichannel contact center management

XCALLY is an omnichannel contact centre management solution and customer care suite for inbound, outbound and blended contact centers Read more about XCALLY

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InvGate Service Desk

64

IT service desk software

InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self service portals, & more. Read more about InvGate Service Desk

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Toky

63

Virtual phone system for business sales and customer support

Toky is a cloud phone system that helps you to improve customers and team communications. Start your business call center with virtual phone numbers, SMS, IVR, CRM integrations and more Read more about Toky

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Help Desk Migration

61

Online help desk data migration service

Help Desk Migration is an online data migration service that enables fully automated data transfer between various help desk systems using a robust wizard Read more about Help Desk Migration

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NewVoiceMedia

60

Cloud Contact Center & Inside Sales Software for Salesforce

NewVoiceMedia is the leading provider of cloud contact center and inside sales software for Salesforce Sales Cloud, Service Cloud and Desk.com Read more about NewVoiceMedia

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FluentStream

60

A cloud-based business phone service

FluentStream provides a cloud-based business phone solution with 90+ features, an intuitive, easy-to-use web portal, and seamless integrations. Read more about FluentStream

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SecureLink

60

Vendor access management and remote support

SecureLink is a vendor privileged access management solution for technology enterprises and vendors which offers features such as role-based permissions, audit logs, compliance management, self registration, desktop sharing, remote support, file transfer, and more Read more about SecureLink

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Panopta

57

Never Blinks

Panopta provides advanced network and server monitoring for online businesses and service providers. We go beyond providing basic monitoring to give ops teams the tools they need to detect issues before they occur and minimize the impact of outages or slow load time. Panopta's core monitoring functionality provides high frequency checks every 60... Read more about Panopta

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Groove

57

Support, Simplified.

Groove enables teams small or large to stay on the same page and provide there customers with the personalized experience they deserve. Groove is built for growing teams. You’ll get everything you need to be more productive and make your customers happier, without the hassle of a complicated helpdesk. And it’s a more personal experience for your... Read more about Groove

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Shared Groups

54

Contact sharing solution with GMail integration

Are you looking for a simple way to share your domain contacts with your colleagues or your different Google accounts? Our shared groups application works with all editions of Google Apps! Read more about Shared Groups

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SherpaDesk

54

A support soution to help track time and manage projects

A complete solution to help organizations track customer support issues, capture billable time and monitor project profitability Read more about SherpaDesk

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CallHippo

53

Virtual phone system for sales, marketing & support teams

CallHippo is a cloud-based VoIP system that helps small business and startups make business calls and monitor calling progress using a virtual phone system Read more about CallHippo

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Crisp

53

All-in-one multi-channel solution for customer messaging

Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools like drip campaigns, knowledge base or even chatbots. Read more about Crisp

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MightyCall

52

Virtual Phone System for small businesses

MightyCall is a virtual phone system designed to help small businesses & entrepreneurs manage the customer experience efficiently with a range of calling, customer care, & team management features including visual call flow configuration, call recording, performance reports, & more Read more about MightyCall

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Connect First

52

Omni-channel cloud contact center

Connect First software provides contact center solutions for inbound/ outbound calls, IVR customer engagement, and call centers. Read more about Connect First

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Marker.io

52

Visual bug tracking tool

Marker.io is a visual bug tracking tool which enables users to capture & report visual bugs, ideas & tasks in Jira, Trello, GitHub, Gitlab, Asana, & more Read more about Marker.io

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Hiver

51

Manage customer support and sales leads right from Gmail

Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like [email protected] or [email protected] without having to leave their Gmail accounts. Read more about Hiver

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UserVoice

50

Build better products with intelligent product feedback

UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. Read more about UserVoice

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ManageEngine Desktop Central

50

Desktop, mobile device & patch management software

An integrated desktop & mobile device management application that enables the centralized management of desktops, servers, laptops, tablets & smartphones Read more about ManageEngine Desktop Central

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YetiForce

50

Open source CRM system

YetiForce is an innovative and versatile CRM system that collects all information related to the most important business processes, such as sales, marketing, projects, accounting, support, logistics, and many more. It is truly open source and always free-to-use for unlimited number of users. Read more about YetiForce

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Fuze

49

Multi-channel support for customers, partners & staff

Fuze - formerly ThinkingPhones - is a cloud based unified communications platform (UCaaS) enabling multi-channel support for customers, partners, staff and other stakeholders Read more about Fuze

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3CLogic

49

Contact Center Solutions for Customer Experience Excellence

3CLogic is a leading contact center as a service provider, seamlessly integrating with CRMs, service platforms, WFMs and other business applications for today’s enterprise businesses. Read more about 3CLogic

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ChangeGear Service Desk

49

Cloud based solution to track & control IT services

ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing Read more about ChangeGear Service Desk

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Logicbox

49

Custom-built business management software.

Custom business management software that simplifies. One simple system to incorporate all facets of your workflows, from account management to invoicing to payment processing. Best of all, because Logicbox builds a system specifically for you, choose only the modules you need, with no bloatware. Read more about Logicbox

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DJUBO

49

360° integrated hotel management software suite

DJUBO is a mobile hotel management solution offering tools for sales, distribution, marketing, operations and intelligence on a single platform. The integrated software suite includes an integrated PMS, CRS, channel manager, reputation & review management, price intelligence, revenue manager & more Read more about DJUBO

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WalkMe

48

Transform the User Experience

WalkMe™ pioneered the Digital Adoption Platform (DAP) to transform the user experience in today’s overwhelming digital world. Using AI, analytics, guidance and automation, WalkMe’s transparent overlay assists users to complete tasks easily within any enterprise software, mobile app or website. Read more about WalkMe

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AzureDesk

48

Help desk software for SMBs

AzureDesk - Only helpdesk software with 5$ per agent with all the "must have" features of enterprise class systems offered to all businesses at minimal cost. Read more about AzureDesk

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Re:amaze

47

Support, engage, and convert customers on a single platform.

Re:amaze is a web based helpdesk platform to help businesses communicate with customers at scale. With multi-channel support for all of your conversational channels like chat, email, social media, and mobile. Re:amaze helps your entire team stay in sync with customers in a shared team inbox so no conversations go missing. Features Email,... Read more about Re:amaze

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Reputology

47

Review management for Google, Facebook and more

Reputology is the review management platform that helps multi-location businesses monitor reviews and improve the customer experience. Read more about Reputology

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Landbot.io

47

Cloud-based conversational website interface builder

Landbot.io is a cloud-based platform designed to help small to medium businesses build conversational websites to help improve the customer experience & lead generation. Landbot.io enables users to create chatbots using a conversational user interface & provide better engagement on landing pages Read more about Landbot.io

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Sharpen

46

Happy Agents. Happy Customers.

Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences. Read more about Sharpen

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Bluepulse

44

Social feedback software

Blue is a software that fully automates your surveys, 360 degree feedback reviews, course evaluations and other key institutional feedback initiatives. Read more about Bluepulse

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xSellco Helpdesk

42

The only purpose built e‑commerce help desk

The only purpose built e‑commerce help desk. xSellco centralizes your customer queries and order details from every sales channel into one connected dashboard. Read more about xSellco Helpdesk

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