---
description: See our list of the best Knowledge Management Systems. We provide Australian business users the most detailed information on software. Filter by price, features, and user rating to choose the best tool.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Knowledge Management Systems - Prices & Reviews | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software)

# Knowledge Management Systems

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> Knowledge Management Software is an IT system that stores, shares, and retrieves information about an organisation's people, processes, practices, culture, and content items. The purpose of enterprise knowledge management software is to assist employees in identifying and organising the company’s knowledge pool, building a ‘single source of truth’ that is easily accessible, discoverable, and customisable to different user groups. This pool of knowledge may consist of industry regulations, company policies, tutorials, user guides, professional experience, or various other forms of knowledge. Knowledge-sharing software may be used by customer-facing staff members and other employees or customers who prefer self-service versus collecting, storing, and retrieving information. The user base could include other employees, board members, prospects, knowledge managers, and content creators. Integrated knowledge management software enables professionals to answer queries by mining data repositories, forums, case studies, and tutorials in real-time and potentially replacing ticketing systems with artificial intelligence (AI) capabilities, like natural language processing, machine learning, and intent inference. Knowledge management solutions can benefit external and internal stakeholders by reducing customer service costs, speeding up onboarding and training activities, promoting problem-solving, and capturing or sharing expertise through team collaboration. As they reduce the need to rediscover information with every query, knowledge management tools can help make companies more efficient. Making data more readily available to customers could also improve customer experiences, boost satisfaction levels, and help convert leads. Typical knowledge management software features are content and knowledge base management, self-service portals, and third-party integrations using API linkage. Knowledge management tools can be considered a subcategory of Content Management Systems. They can also complement Help Desk or Training Software.

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## Products

1. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4081 reviews) — AI powered customer service across all channels
2. [Document360](https://www.getapp.com.au/software/120723/document360) — 4.7/5 (292 reviews) — AI-powered knowledge base and documentation software
3. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3448 reviews) — Online helpdesk system and customer service software
4. [Yonyx](https://www.getapp.com.au/software/91207/agi-self-service) — 4.7/5 (258 reviews) — Decision tree driven Interactive guides for customer service
5. [Zoho Desk](https://www.getapp.com.au/software/10036/zoho-desk) — 4.5/5 (2213 reviews) — Customer service software for businesses of all sizes
6. [Freshservice](https://www.getapp.com.au/software/91351/freshservice) — 4.5/5 (736 reviews) — A complete IT service management (ITSM) tool for business
7. [Slack](https://www.getapp.com.au/software/91563/slack) — 4.7/5 (24131 reviews) — A single place for team communication and workflows
8. [Wix](https://www.getapp.com.au/software/90955/wix) — 4.4/5 (10713 reviews) — Website builder \& business management platform
9. [monday.com](https://www.getapp.com.au/software/91734/monday-com) — 4.6/5 (6067 reviews) — Project management software
10. [Microsoft SharePoint](https://www.getapp.com.au/software/90850/sharepoint) — 4.4/5 (5442 reviews) — Collaboration \& content management platform
11. [Connecteam](https://www.getapp.com.au/software/105401/connecteam) — 4.6/5 (5288 reviews) — Enhance employee management with the only all-in-one app
12. [Confluence](https://www.getapp.com.au/software/90949/confluence) — 4.5/5 (3693 reviews) — Remote team collaboration and knowledge workspace
13. [Notion](https://www.getapp.com.au/software/132111/notion) — 4.7/5 (2762 reviews) — Project and task management tool
14. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1786 reviews) — Multichannel Help Desk Solution with Powerful AI Features
15. [Bitrix24](https://www.getapp.com.au/software/90602/bitrix24) — 4.2/5 (996 reviews) — All in one business management workspace
16. [TeamSupport](https://www.getapp.com.au/software/8670/teamsupport) — 4.5/5 (848 reviews) — Cloud-based customer support solution for B2B SaaS
17. [Salesforce Service Cloud](https://www.getapp.com.au/software/91754/salesforce-1-service-cloud) — 4.5/5 (825 reviews) — AI powered customer service management platform
18. [Microsoft Viva Engage](https://www.getapp.com.au/software/10029/yammer) — 4.2/5 (819 reviews) — Enterprise Social Network (ESN) to connect and communicate
19. [JIRA Service Management](https://www.getapp.com.au/software/91811/jira-service-management) — 4.5/5 (770 reviews) — IT service platform for unified support
20. [Guru](https://www.getapp.com.au/software/123167/guru) — 4.8/5 (639 reviews) — Connect all company knowledge. Access it everywhere. Build t
21. [SolarWinds Service Desk](https://www.getapp.com.au/software/1336/solarwinds-service-desk) — 4.6/5 (577 reviews) — IT Service Desk \& Asset Management Software
22. [Aha\!](https://www.getapp.com.au/software/106671/aha) — 4.7/5 (561 reviews) — Platform for strategic product management
23. [SysAid](https://www.getapp.com.au/software/90863/sysaid) — 4.5/5 (520 reviews) — AI-enabled ITSM platform for businesses of all sizes
24. [Trainual](https://www.getapp.com.au/software/116523/trainual) — 4.8/5 (509 reviews) — Onboarding and training software
25. [Flowlu](https://www.getapp.com.au/software/110491/flowlu) — 4.8/5 (387 reviews) — Work automation and team collaboration in one platform.

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## Related Categories

- [Intranet Software](https://www.getapp.com.au/directory/1037/intranet/software)
- [Content Management Systems](https://www.getapp.com.au/directory/276/content-management-system-cms/software)
- [Document Management Software](https://www.getapp.com.au/directory/284/document-management/software)
- [Collaboration Software](https://www.getapp.com.au/directory/335/web-collaboration/software)
- [Knowledge Base Software](https://www.getapp.com.au/directory/2823/knowledge-base/software)

## Links

- [View on GetApp](https://www.getapp.com.au/directory/257/knowledge-management/software)
- [All Categories](https://www.getapp.com.au/directory)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/directory/257/knowledge-management/software> |
| de-AT | <https://www.getapp.at/directory/257/knowledge-management/software> |
| en | <https://www.getapp.com/collaboration-software/knowledge-management/> |
| en-AE | <https://www.getapp.ae/directory/257/knowledge-management/software> |
| en-AU | <https://www.getapp.com.au/directory/257/knowledge-management/software> |
| en-CA | <https://www.getapp.ca/directory/257/knowledge-management/software> |
| en-GB | <https://www.getapp.co.uk/directory/257/knowledge-management/software> |
| en-IE | <https://www.getapp.ie/directory/257/knowledge-management/software> |
| en-NZ | <https://www.getapp.co.nz/directory/257/knowledge-management/software> |
| en-SG | <https://www.getapp.sg/directory/257/knowledge-management/software> |
| en-ZA | <https://www.getapp.za.com/directory/257/knowledge-management/software> |
| es | <https://www.getapp.es/directory/257/knowledge-management/software> |
| es-CL | <https://www.getapp.cl/directory/257/knowledge-management/software> |
| es-CO | <https://www.getapp.com.co/directory/257/knowledge-management/software> |
| es-MX | <https://www.getapp.com.mx/directory/257/knowledge-management/software> |
| fr | <https://www.getapp.fr/directory/257/knowledge-management/software> |
| fr-BE | <https://fr.getapp.be/directory/257/knowledge-management/software> |
| fr-CA | <https://fr.getapp.ca/directory/257/knowledge-management/software> |
| nl | <https://www.getapp.nl/directory/257/knowledge-management/software> |
| nl-BE | <https://www.getapp.be/directory/257/knowledge-management/software> |
| pt | <https://www.getapp.com.br/directory/257/knowledge-management/software> |
| pt-PT | <https://www.getapp.pt/directory/257/knowledge-management/software> |

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