Here's our list of apps for Complaint Management Software. Filters help you narrow down the results to find exactly what you’re looking for.

55 Software options

Sort by
Resolve customer complaints originating from all sources include home page, call centers and more. Read more about Everest
Investigative case management software for top brand organizations, banks and schools, for managing HR, fraud, and compliance investigations Read more about i-Sight
Freshservice is a multi-channel solution to resolve issues raised by users with powerful automation capabilities to categorize, prioritize and assign issues Read more about Freshservice
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM. Read more about JIRA Service Management
HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal. Read more about HappyFox Help Desk
Use Zoho Desk to automate compliant management by setting service levels, creating escalation rules & workflows, setting up notifications and more. This brings email, social media, live chat, phone calls, and web forms together. Our free plan gives you 3 users free to head start your operations. Read more about Zoho Desk
With CQ's complaint Management Software, you can have comprehensive control over how customer complaints are collected, recorded, reported, and tracked in compliance with industry guidelines and regulations. Contact us to know all features and configurability to address your specific requirements. Read more about ComplianceQuest
HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction. Read more about HelpDesk
Easily keep track of customer feedback records and customer complaints with the QT9™ QMS. Connect your locations, departments and people with the QT9™ QMS. Quickly get a sense of customer complaints. Use tasks to involve the right people and link to CAPA or Risk management tasks. Read more about QT9 QMS
Freshdesk is a cloud-based complaint management software that helps businesses resolve complaints across email, web, phone, chat, and social media. Read more about Freshdesk
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media Read more about LiveAgent
Bitrix24 is a free cloud & open source collaboration platform providing CRM, document management, tasking, time management, & project management tools. Used by over 5 million businesses worldwide. Read more about Bitrix24
Turn complaints into an opportunity to create loyal, happy customers for life. Front is a customer communication hub that brings every channel in a single platform to track complaints, respond quickly, and get actionable insights to improve the customer experience. Read more about Front
GetMoreReviews is a cloud-based review generation and reputation management platform which is designed to encourage satisfied customers to leave 5-star reviews online through automated review requests, while enabling the recording of customer complaints without negative reviews being left online Read more about GetMoreReviews
Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify, Magento, and BigCommerce stores, which offers tools including email integration, autoresponders, ticket management, customer history tracking, request assignment, and more to aid with customer service Read more about Gorgias
Complaint Management Software by Intelex helps businesses view, track, and store information about customer queries, resolutions, and follow-up actions in a centralized repository. The platform lets users manage complaints from distributors, manufacturers, customers, and other stakeholders. Read more about Complaint Management Software
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history. Read more about Zendesk
TeamSupport is a B2B customer support software company for tech-enabled companies in software, hardware, infotech, telecom industries. Read more about TeamSupport
Apptivo is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact info, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as Contacts or Opportunities. Read more about Apptivo
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Read more about Salesforce Service Cloud
Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions. Read more about Qualtrics CustomerXM
Free yourself from tracking your company's issues across spreadsheets and email. Issuetrak allows you to manage everything, from issue creation to resolution to reporting. With multiple hosting options and customized pricing, there's no better time to get on 'trak. Read more about Issuetrak
Avochato is an SMS/text messaging and live chat solution for marketing, sales & support teams, which allows users to send, receive, and collaborate on messages from customers Read more about Avochato
We deliver Real-Time Contextual Insights throughout the entire mobile app lifecycle, empowering mobile teams to accelerate their workflow and release with confidence. Read more about Instabug
MasterControl's customer complaint management system helps thousands of companies ensure timely response to complaints about their product. This is crucial in the life science industry, where safety of patients is a top priority. Read more about MasterControl Quality Excellence
Preferred Patron provide customer loyalty and gift card management programs to businesses of all sizes, across many diverse industries Read more about Preferred Patron Loyalty
Marker.io is a visual bug tracking tool which enables users to capture & report visual bugs, ideas & tasks in Jira, Trello, GitHub, Gitlab, Asana, & more Read more about Marker
Qualtrax is a cloud-based compliance management platform which allows businesses to manage accreditations, documents, processes, employee training and testing. The software is designed for forensic labs, testing labs, medical examiners, manufacturers, utilities companies, and more. Read more about Qualtrax
ISO compliant complaint management software with powerful workflow engine, SLA and automation rules for customer-centric organizations at best price Read more about NABD System
Organize online documentation, customer self-service and provide customer support with UseResponse's customer feedback software and help desk system. Read more about UseResponse
The employee relations & investigation solution that companies trust to help them track, investigate and analyze issues the right way. Read more about HR Acuity
Airbrake provides frictionless error monitoring and performance insight for your entire app stack. And we give you all the context and root-cause diagnostics you need to fix issues quickly. Airbrake supports multiple programming languages and integrates with GitHub, Slack, JIRA and more Read more about Airbrake
C-Desk is a cloud-based help desk software that provides businesses with tools to manage service requests and facilitate communication across teams. Administrators can create multiple service categories, assign them to specific employees or departments & receive notifications about overriding SLAs. Read more about C-Desk
Efficiently manage customer issues and prevent them from churning. Wix Answers provides a unified complaint management tool, in order to quickly identify and prioritize issues as well as proactively receive customer feedback. Read more about Wix Answers
ISO compliant complaint management software with powerful workflow engine, SLA and automation rules for customer-centric organizations at best price Read more about Wowdesk
LiaCX Action Campaign technology includes built-in task automation, so you can assign, track & verify completion of tasks, ensuring complaints are resolved Read more about LiaCX
eCasework is a case management and CRM solution for councillors, MPs, unions and other political representatives to collect, follow and resolve cases Read more about eCasework
Web-based Business Process Management System (BPM) that will assist your organization in automating your business processes. Read more about BPI System
QAlert is a a web-based citizen request management software solution suite used by local and county governments and 311 call centers to track, log, and manage the life-cycle of non-emergency requests, concerns, and complaints. Read more about QAlert
Stames is a cloud-based customer support software designed to help businesses handle customer queries, complaints, requests, and other assistance requirements. It enables professionals to engage with customers across multiple communication channels via ticketing, live chat, email, social media integrations, and more. Read more about Stames
NOLA AUTOMATION is an auto dialer solution that helps call centers communicate with customers via various methods including outbound or inbound calls, SMS, emails, live chat, and more. It allows sales teams to analyze customer journey by targeting leads or customers and creating strategic plans. Read more about NOLA
Antlere is an online Net Promoter Score (NPS) survey software that gathers & decodes NPS feedback from multiple platforms to measure & improve customer loyalty Read more about Antlere
EthicsPoint is an incident management platform for managing complaint programs from investigation through to resolution in a consistent & customizable workflow Read more about EthicsPoint
Complaints reporting in real-time allowing escalation of open complaints and reporting of closed complaints. Calculation of days taken to closure and prompts required actions in accordance with FCA regulations. Questions covering regulatory reporting & MI to establish root cause & remedial actions. Read more about Compliance Star
Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels through a single interface Read more about Gladly
ConSol CM/Complaint is a complaint management solution designed to help businesses of all sizes manage complaints on a unified interface. The software enables administrators to automatically provide feedback to maintain the quality of service. Read more about ConSol CM/Complaint
Aptean Respond is a complaint management software designed to help businesses handle customer complaints, cases, and departmental communication via a unified platform. It enables employees to identify the causes of complaints, conduct case analytics, and ensure compliance with regulatory standards. Read more about Aptean Respond
Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations between customers & customer service teams. Read more about Akio Unified Interaction Center
isoTracker Complaints Management allows organizations to record & track customer complaints, route them for investigation, issue actions and escalate responses Read more about isoTracker Complaints Management
QADEX is a solution for supplier risk assessments, supplier approval, product specifications, quality monitoring, consumer complaints management & NPD delivery Read more about QADEX Vision
Mediatech-cx is a cloud-based feedback management solution designed to enhance customer and employee satisfaction and engagement by capturing customer feedback across all channels and then analyzing it in depth using real-time dashboards, and more Read more about Mediatech-cx
A unified platform with many applications EmployeeHub, Time, Absence, Compliance, Expense, Docket, Screening,Survey and ServiceDesk. Read more about NeeyamoWorks
binds.co is a tool that helps businesses collect and measure customers' satisfaction rates and experiences in real-time using customizable online surveys shared across multiple channels, such as text messages, emails, widgets, and service kiosks. Read more about binds.co
Easily integrated into your existing IT infrastructure, NetSupport ServiceDesk delivers the processes needed to help you effortlessly track, organize, manage and answer the toughest support challenges. Read more about NetSupport ServiceDesk
EffexEHS is a SaaS application built to help businesses and EHS professionals meet today’s environment, health and safety challenges. EffexEHS is a multi-tenant solution hosted in AWS public cloud. Read more about EffexEHS

Related categories