Here's our list of apps for Customer Engagement Software. Filters help you narrow down the results to find exactly what you’re looking for.

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Delighted is a cloud-based customer feedback collection system that uses single question surveys across multiple channels including email, SMS, web link and website integration to gather and analyse customer, employee, partner and vendor experience insights, while monitoring NPS scores in real time Read more about Delighted
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do Read more about Slack
Ebsta is a customer engagement platform designed to help marketing, sales and customer success teams increase productivity and enhance customer engagement directly from their inbox with Salesforce and Gmail integration, plus email, calendar, contact synchronization, and more Read more about Ebsta
Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel integrations, & more Read more about elevio
Lob Direct Mail is a software platform that allows marketing teams to use direct mail as a part of omni-channel campaigns across the customer lifecycle. Features include automatic triggers, activity dashboards, reports and analytics, invoicing, customizable templates, delivery tracking, and more. Read more about Lob
ChurnZero is a customer engagement & retention platform for customer success teams of subscription-based businesses to reduce churn & increase renewals Read more about ChurnZero
SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience. Read more about SurveySparrow
Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement, improving insight and becoming more strategic. It is a social experience management platform with a suite of apps to ensure brand consistency among customers and staff. Read more about Sprinklr
Userlist is a cloud-based customer engagement platform that enables enterprises to onboard clients and streamline communication by sending behavior-based notifications to a targeted group via emails or text messages. Read more about Userlist
Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence. Read more about Sprout Social
Turn every interaction into an opportunity to create loyal, happy customers for life. Front is a customer communication hub that allows companies to offer tailor-made service at scale. We combine the simplicity of the email inbox with the automation and insights of a CRM. Read more about Front
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations. Read more about Zoho Desk
Engage customers on your website and guide them through the sales process or provide them with an amazing customer service! Try LiveChat for 30 days for free! Read more about LiveChat
Mallcomm is a cloud-based software that helps businesses in the real estate industry engage and communicate with clients, tenants, and visitors and manage day-to-day operations. The modular solution offers tools for managing leases, documents, maintenance, feedback, access, inspections, and more. Read more about Mallcomm
CxInfinity is a Digital Customer Engagement Platform with experience for 11 years with 150+ deployments & 98.7% customer retention rate. Read more about CXInfinity
Connect in real time with customers and prospects, across all channels. From email to phone, live chat, and even social media, stay in touch anytime, anywhere with an Omnichannel CRM like Zoho. Read more about Zoho CRM
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media Read more about LiveAgent
Pipedrive is a sales management tool that gets sales teams organized. It helps you focus on the activities that drive deals to close. Read more about Pipedrive
EngageBay is an all-in-one marketing, sales and service automation software which automates marketing sales by combining lead generation, email marketing, marketing automation, CRM & social media engagement. EngageBay helps businesses acquire, engage, nurture, and close leads from a single platform. Read more about EngageBay
monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work. Read more about monday.com
Freshdesk is a cloud-based customer service software that helps businesses of all sizes engage with customers across email, phone, chat, and social media effortlessly. Read more about Freshdesk
Pendo is a product experience platform for teams to capture product usage data and behavior, gather feedback, and influence behavior with in-app messaging Read more about Pendo
Falcon.io is a SaaS platform designed for social media marketers for social media monitoring, engagement, publishing, analytics & customer experience management Read more about Falcon.io
Software that helps businesses manage and generate online reviews, engage and respond to customer feedback, and discover key customer insights Read more about ReviewTrackers
With over 25 million users in more than 200,000 communities, Higher Logic helps leading companies drive revenue with engaged and happy customers. Read more about Higher Logic
Strengthen long-term relationships and fuel customer growth with LearnUpon LMS; one user-focused solution. Give customers the tools they need from the get-go with guided onboarding and value-driven resources, and reduce support queries so your team can have more proactive conversations Read more about LearnUpon
Customizable online community platform to connect, engage and retain users. Members can write articles, ask questions, submit answers, upvote, comment & share multiple types of content. Engage your customers with gamification, incentivization & notifications; enable them to connect under your brand. Read more about Tribe
Oktopost is the only social media management platform architected for B2B. Oktopost enables marketers to manage social content at scale, amplify reach, and integrate social with a marketing and sales stack. Read more about Oktopost
Landbot.io is a cloud-based platform designed to help small to medium businesses build conversational websites to help improve the customer experience & lead generation. Landbot.io enables users to create chatbots using a conversational user interface & provide better engagement on landing pages Read more about Landbot
Kangaroo’s powerful loyalty marketing solution can be completely customized to engage customers via personalized offers and rewards, automated marketing, digital gift cards, branded app, custom omnichannel experience & robust reporting. Kangaroo is available in English, French, Spanish & Portuguese. Read more about Kangaroo
Tremendous is best service to turbo charge your customer engagement through the use of rewards and incentives. Incentivize desired customer behavior by instantly rewarding them with gift cards, prepaid Visa® cards, cash, and more. Read more about Tremendous
Canny helps product teams to collect and organize user feedback and feature requests to better understand customer needs, and prioritize their product roadmap Read more about Canny
Medallia is the market leader in Experience Management - trusted by over a thousand of the world’s leading brands. According to the Forrester Consulting Total Economic Impact™ Study commissioned by Medallia, organizations using Medallia can achieve $35.6M in value and an ROI of 591% over 3 years. Read more about Medallia Experience Cloud
ProfitWell provides absolutely accurate subscription analytics for recurring revenue businesses. Get reporting on unit economics, churn, cash flow, and more. Integrates with billing systems like Stripe, Zuora, Chargebee, and Braintree. Read more about ProfitWell
The company Sustainability Profile has been developed in cooperation with professionals in Denmark, Sweden, and the Netherlands, and in cooperation with multinational companies such as Dell Technologies, Tesco, EY, HB Reavis, BMW, Kaufland, and many others. It is usable for companies of all sizes. Read more about SmartHead
Get a OneStop Client Portal, under your brand, to drive and manage the continuous connections that are critical for your business. Read more about Moxtra
Address products to the right audience by creating and analyzing targeted marketing campaigns with Maropost, an interactive marketing & campaign management tool Read more about Maropost
Increase conversions by as much as 15% by adding real-world context to your store. Highlight activity and create urgency with simple, elegant Nudges Read more about Nudgify
Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more. Read more about Infobip
A comprehensive customer engagement platform. With usage analytics & a host of personalized engagement features - like notifications, pulse feedback, referrals and more - businesses can now drive personalized user behaviour to extensive automated actions. Read more about SmartKarrot
By personalizing CX and UX, twik drives visitors to increase their retention/engagement and conversions thus increasing customers satisfaction at any given website. When visitors get what they intent to they are more engaged and satisfied. Read more about Twik
Jahia helps businesses manage website and application development projects by creating digital frameworks for delivering a personalized customer journey. The content management system lets users create, edit, review, and publish structured and unstructured content and manage web pages, SEO & more. Read more about Jahia
StoryTap is the leader in story-led video automation. Our patented platform lets brands easily produce and automatically share authentic video stories from customers or employees. From video product reviews to Q&A, testimonials and more. Read more about StoryTap
AlphaChat is a conversational artificial intelligence (AI) software designed to help businesses route support requests to agents and streamline communication between clients and CS teams. Administrators can gain insights into chatbot accuracy and solve rates, average response time, received messages, and other metrics via pie charts from within a... Read more about AlphaChat
Clickatell’s Chat Commerce Platform supports the creation and development of customer relationships in chat-based messaging, engagement, and payment solutions. Our global customers easily manage millions of monthly conversations and transactions, all through chat. Clickatell is powering the digital commerce transformation. Read more about Clickatell
Rocketlane is a customer onboarding platform that lets teams collaborate with customers to hit onboarding and software implementation goals, shorten time-to-value, and deliver a 5-star experience. Read more about Rocketlane
Hootsuite helps brands manage social media better, from the smallest businesses to the largest enterprises across CPG, finance, healthcare, tech, higher-ed, and government services. Read more about Hootsuite
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history. Read more about Zendesk
Viber is a mobile messaging platform, which helps businesses communicate and run promotional campaigns via one-to-one chats, video calls or text notifications. Read more about Viber
Userlike is live chat software for website and mobile messaging support. Help your customers via a chat window on your site or your customers' favorite messaging app such as WhatsApp, Facebook and more. Read more about Userlike
Trustpilot is a customer review management platform that helps online businesses to establish a trusted brand and connect with customers by collecting reviews and gathering feedback to improve customer experience, amplify their online presence, increase conversions and sales, and more Read more about Trustpilot
Apptivo is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact info, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as Contacts or Opportunities. Read more about Apptivo
Guusto makes it easy for HR leaders at companies with 200+ employees to build recognition programs and shape culture. The #1 Highest Rated Recognition Platform on G2. No minimums, markups, or hidden fees, and full credit back on unclaimed gift cards to deliver UNMATCHED VALUE! START FOR FREE. Read more about Guusto
Use Salesforce Service Cloud's customer self-service, online communities, live chat and social customer support features to improve online customer engagement. Read more about Salesforce Service Cloud
Customer content boosts average order value, time on site, pages viewed, and more. Showcase customer reviews, photos, and more on site to build shopper trust. Read more about Yotpo
Alchemer is the only solution that helps you transform into a truly customer-centric organization by making sure the voice of the customer is heard loud and clear across every decision you make. Hyper-personalized and actioned around the customer - from finding them to keeping them. Read more about Alchemer
Pipefy is the Work Management platform that empowers do-ers to organize and control their work in a single place, allowing anyone to streamline and automate any process on their own. Read more about Pipefy
The Influitive platform helps B2B companies discover, nurture, and mobilize their customers, developers, partners, and employees to shorten sales cycles, amplify marketing, increase retention and drive product innovation. Read more about Influitive
Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions. Read more about Qualtrics CustomerXM
Using the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers demanding B2B teams to achieve unparalleled service excellence. Read more about Vivantio
ClientPoint is a web-based proposal management solution for sales & marketing teams to create customized proposals for sharing with their clients Read more about ClientPoint
amoCRM provides tools to identify and nurture the 20% of your customers that drive 80% of your sales. Interact with chatbots, send email campaigns and win more customers with this messenger-based sales solution for SMBs and entrepreneurs. Read more about amoCRM
EZ Texting delivers the smartest, fastest, easiest, and most reliable ways to connect with your mobile audience. Read more about EZ Texting
Screencastify is a Chrome extension that allows users to record, edit, and share HD screencasts. Teams can use the tool to create videos such as demos, tutorials, and UX/UI tests within the Chrome browser. Videos can be shared with customers and audiences via YouTube, Google Drive, plus more. Read more about Screencastify
Genesys Cloud CX is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation Read more about Genesys Cloud CX
Feedier is a Feedback management platform to collect qualitative Feedback with highly engaging and gamified forms. Be a leader, turn Feedback into growth leverage by making data-driven decisions. Read more about Feedier
UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. Read more about UJET
Record, share, and track video messages to anyone, from anywhere, so you can communicate more effectively and efficiently. Get better engagement with your messaging so you can start more conversations, convert more leads, and increase your customer's success. Read more about BombBomb
Engage one -time customers with a loyalty program that will grab their attention. Loyalzoo enables no hassle loyalty that helps to keep customers forever Read more about Loyal Zoo
SmartSurvey is a cloud-based survey & questionnaire management tool which allows users to create, distribute, manage, and analyze responses for unlimited surveys. Read more about SmartSurvey
Adobe Experience Manager is an enterprise content management application which helps users to create, manage & optimize customer experiences across all channels Read more about Adobe Experience Manager
Preferred Patron provide customer loyalty and gift card management programs to businesses of all sizes, across many diverse industries Read more about Preferred Patron Loyalty
Live chat software to increase sales and improve customer service. Engage in real time and send targeted messages to your prospects and customers. Read more about Zoho SalesIQ
Create custom online learning experiences to boost engagement and start clients on a path to success. Leverage interactive content, learning paths and more to ensure product adoption. The Thought Industries platform provides an end-to-end suite to engage customers across the entire lifecycle. Read more about Thought Industries
Influence helps businesses track user activities, visitor traffic, sales trends, and other marketing data on a unified portal. The platform lets organizations display a variety of data like reviews, feedback, customer signups, sales, and more across websites via custom notifications in real-time. Read more about Influence
UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. Read more about UserVoice
SurveyMonkey CX is an NPS solution that enables businesses to collect, understand, and act on their customer feedback. Trigger personalized surveys through multiple channels, identify improvement areas using advanced analytics, and close the loop with customers by triggering follow-up actions. Read more about SurveyMonkey CX
Easy to install on any website or CMS, Sumo is a suite of free app-like tools for growing website traffic, email subscriber lists and monitoring engagement Read more about Sumo
Whatfix's Customer Engagement solution uses contextual in-app help and interactive guides to engage users in a targeted manner to drive retention and growth Read more about Whatfix
WalkMe™ pioneered the Digital Adoption Platform (DAP) to transform the user experience in today’s overwhelming digital world. Using AI, analytics, guidance and automation, WalkMe’s transparent overlay assists users to complete tasks easily within any enterprise software, mobile app or website. Read more about WalkMe
ClearSlide is a sales communications platform that provides a fully web-based service designed specifically for the communication needs of sales teams. Read more about ClearSlide
Liveoak is a virtual customer engagement and business platform that enables your representatives to connect, engage and complete work with customers in a seamless way. Read more about Liveoak
SurveyLab is professional online survey software for any size of business, non-government organizations and professionals. SurveyLab is an online survey tool that facilitates custom survey creation, automates the response collection process, and provides real-time reporting and analytics. Read more about SurveyLab
3CLogic is a leading cloud contact center platform providing advanced and scalable speech-enabled (IVR, ACD, CTI, Click to Call, Screen Pop, Speech Analytics, Reporting) offerings for leading CRMs, including ServiceNow, Salesforce, and MS Dynamics for global enterprises and customer service teams. Read more about 3CLogic
Waitwhile is a waitlist app & queue management system, built to eliminate wait times. Trusted by 10k+ businesses incl. IKEA & Lululemon. Read more about Waitwhile
ReachEdge is a cloud-based lead conversion software designed for local businesses, offering tools for lead tracking, call recording, and marketing analysis Read more about ReachEdge
Zoho CRM Plus is a truly omni channel platform that lets your customers reach out via phone, email, social media, live chat and surveys. Read more about Zoho CRM Plus
An intelligent Customer Engagement Platform that brings customer analytics, AI-powered optimization and personalization options to one place. Read more about MoEngage
Huddle provides secure cloud-based content collaboration for enterprise and government clients. With Huddle, users can share and store files, collaborate on documents or ideas and manage projects with colleagues, clients, partners & suppliers. Read more about Huddle
Quickly connect with your customers, wherever you sell online. Centralize customer queries and order details from all your sales channels in a simple dashboard. Read more about eDesk
Proof is a conversion optimization tool that adds visitor identification, customer journey tracking & social proof notifications to a website without any coding Read more about Proof Pulse
FrontdeskAI is an artificial intelligence (AI)-powered helpdesk and admin assistant designed for businesses within industries including beauty and wellness, fitness, dental, and more. It offers 24/7 customer support backed up by machine learning, FAQs, and business policies. Read more about True Lark
Identify and engage qualified prospects. Our experts target, research and engage prospects on behalf of your sales team. Prospects are engaged on a 1-to-1 basis with personalised, conversational introductions, designed to flow naturally into your sales pipeline. Read more about Sopro
UniFocus decision-making technology offers workforce management tools that help managers make smarter decisions. Read more about UniFocus
Powerfront offers an array of products enabling businesses to flawlessly replicate in-person experiences online, helping both the company’s own clients and their end-users to drastically improve operational efficiency and effectiveness. Read more about INSIDE

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