Customer Experience Software

CRM suite with marketing and KB (Knowledge Base) tools

Talisma is a Customer Experience Management solution designed to help sales and marketing teams with CRM tools and knowledge base management. Read more about Talisma

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Oracle Service Cloud

Web, Social & Contact Center

Oracle Service Cloud is an enterprise scale suite of customer service and contact centre software to improve the customer experience across all channels. Oracle Service Cloud is comprised of Oracle's RightNow suite of products that facilitate web, social and contact center customer services. Oracle´s RightNow products aim to help users offer a... Read more about Oracle Service Cloud

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Salesmachine

Customer Success Platform for trial conversion & retention

Score your customers'health in realtime to detect when you should interact with them to convert at least +25% trials or reduce churn. Generate tasks, notification & automate workflows within the Salesmachine customer success platform to increase your teams' coordination and efficiency. Read more about Salesmachine

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Moxtra

Embeddable, mobile cloud collaboration API

Moxtra is an embeddable, multi-layered cloud collaboration tool for communication, content management, file sharing, meeting scheduling, and more within teams Read more about Moxtra

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Userback

Real-time customer feedback collection & bug tracking tool

Userback is a cloud-based customer feedback collection and bug tracking platform that provides a solution for website owners, developers, and agencies to collect user feedback from web projects, and manage and share this information with their colleagues. Read more about Userback

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Smile.io

Reward programs for online businesses

Smile.io is a cloud-based customer rewards solution for creating and managing points-based, referral, and VIP customer loyalty programs for online retailers. Read more about Smile.io

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Online Survey

Instant customer feedback with online surveys, polls and questionnaires

Create customizable online surveys and polls and get instant, valuable feedback from customers. Extra features include customizable greetings and closing pages, along with help in structuring and ordering questions. Add your company logo, colours and fonts so that your forms are unique and reflect your brand identity. This tool allows you to... Read more about Online Survey

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Intouch Insight

Solutions for improving CX operational performance

For over 25 years Intouch Insight has helped customer-centric organizations improve their customer experience, strengthen brand reputation and improve business performance with their suite of customer experience management products and services. Read more about Intouch Insight

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UXprobe

Web-based user experience & usability testing platform

UXprobe is a user testing platform for developers, product managers, marketers & more to test their website, app, prototype or design choices with real users Read more about UXprobe

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PrediCX

Machine learning labelling engine

PrediCX by Warwick Analytics is an automated predictive analytics tool for text which uses machine learning to classify and label text-based data Read more about PrediCX

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CrossEngage

Customer data platform & cross-channel campaign management

CrossEngage is a real-time customer data platform (CDP) with cross-channel campaign management which integrates all available data sources so that marketers can build meaningful customer relationships at scale, and across all marketing channels including email, social ads, direct mail & more Read more about CrossEngage

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PeopleVine

Engagement solution for members, customers, and employees

PeopleVine is a cloud-based marketing & engagement solution that helps businesses to engage employees, members and customers across their workspaces, loyalty programs, member organizations, and more. Engagement data is tied back to CRM records, enabling the development of personalized relationships. Read more about PeopleVine

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LoginRadius

Customer Identity and Access Management Platform

LoginRadius is a leading Customer Identity and Access Management (CIAM) platform to help businesses create a single view of their users. Organizations can leverage LoginRadius to securely manage customer identities via single sign-on (SSO), multi-factor authentication (MFA), and more. Read more about LoginRadius

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Belly

Loyalty program app

Belly is a loyalty program app that powers targeted marketing campaigns and rewards programs to retain existing customers and attract new ones. Belly's points scheme lets your customer earn points and exchange them for rewards. The app helps to segment customers and send them targeted emails based on their activity. Belly also offers social media... Read more about Belly

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Zonka Feedback

Multi-channel survey & feedback platform

Zonka Feedback is a multi-channel survey & feedback platform which allows users to build survey forms, generate real-time reports, and receive instant alerts Read more about Zonka Feedback

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Newired

Contextual guidance for in-app support

Newired is a 100% code free, enterprise digital adoption solution which helps companies guide, analyze & optimize user experience. Create interactive guidance layers on top of existing web-based apps or websites to provide step-by-step guidance. Read more about Newired

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Beta Testing

Real-environment feedback & technical testing platform

Beta Testing is a technical testing platform, which helps test & improve business products via insights such as bug reports, feedback & usability videos gathered from users testing in real environments. Key features include communication, bug reports, analysis, content creation, & load testing Read more about Beta Testing

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ReviewSpreader

A simple solution for online reviews

ReviewSpreader helps small businesses gather customer reviews, enhance their online reputation, boost SEO rankings, and manage customer feedback with ease. Read more about ReviewSpreader

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Conversocial

The Digital Care Platform for Social Messaging.

Conversocial is a leading customer engagement platform for today’s digital customer. Delivering a unified approach to a new generation of customer care, Conversocial enables hundreds of global brands including Google, Tesco and Hertz to ensure they are supporting in-the-moment resolution, at scale, Read more about Conversocial

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SmartKarrot

Comprehensive Product and Customer Success Platform

SmartKarrot is an integrated Product Success and Customer Success Platform, which assists businesses with customer experience management and behavioral analytics. Key features include account health monitoring, granular segmentation, feedback collection and notifications. Read more about SmartKarrot

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EnjoyHQ

User research repository platform for UX teams

EnjoyHQ is a cloud-based research repository platform designed to help organizations centralize and share UX research data with stakeholders & team members. Key features include user management, a collaborative workspace, app review translations, customer segmentation, and sentiment analysis. Read more about EnjoyHQ

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Moxie Concierge

7

Connect Employees, Collaborate, and Share Knowledge

Concierge, Moxie's secure enterprise social software, connects employees, customers and trusted partners to share knowledge and accelerate innovation in the workplace. Read more about Moxie Concierge

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ServicePower

7

Field service workforce management solution

ServicePower is a field service management platform with solutions for scheduling optimization, mobile workforce tracking & management, reporting, and more Read more about ServicePower

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ServiceGuru Kiosk

7

Kiosk solution for customer service feedback collection

ServiceGuru Kiosk is a cloud-based solution which helps businesses collect feedback from customers via automated kiosk devices across multiple locations, improving online reviews and customer service. It lets users rate employees based on their performance, ensuring workforce productivity. Read more about ServiceGuru Kiosk

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Amity

6

The Most Powerful Customer Success Software.

Amity is the world's most powerful Customer Success software. Amity, senses changes in customer health recommends the right actions and measures effectiveness. Read more about Amity

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TINT

The social media display platform used by 45,000 brands

TINT is a complete social media marketing solution. With TINT you can collect, curate, and promote all your best content on any screen, anywhere. Read more about TINT

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Yieldify

Customer journeys made personal

We help e-commerce marketers generate more sales by making it easy for them to optimise their customer journeys Read more about Yieldify

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Perkville

Rewards & loyalty program app

Perkville is a customer rewards and loyalty software that helps to create and manage loyalty programs, customer referral programs, social campaigns and promotions. The app lets you create custom rewards programs, offering rewards for social media promotion and referrals. You can track all your customers' loyalty programs with daily reports, while... Read more about Perkville

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Client Heartbeat

Track customer satisfaction to find out what your customers really think about your service, and find out who your unhappy customers are.

We provide companies with a tool to track customer satisfaction and see what customers really think about their service. Client Heartbeat uses personalized surveys to gather customer feedback, then pops it into an intuitive dashboard so you can measure changes customer satisfaction levels. The tool uses industry benchmarking data and past customer... Read more about Client Heartbeat

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Quantum Metric

The Digital Experience Intelligence Platform

Quantum Metric drives visibility into every customer interaction and delivers better business decisions. Built to automatically prioritize both technical and behavioral insights, the platform enables customers to gain real-time user intelligence securely and at scale. Read more about Quantum Metric

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Promoter.io

Net Promoter Score & customer experience management software

Promoter.io’s Net Promoter System is a cloud-based Net Promoter Score (NPS) software which allows businesses to capture customer feedback & assess the loyalty of customer relationships, with the aim of driving growth & reducing customer churn. Promoter offers a guided best-practice approach to NPS. Read more about Promoter.io

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Airim

Smart Customer Education

Airim is a cloud-based customer engagement solution designed to help enterprises educate customers quickly on their website or app based on user intent and past browsing behavior. Read more about Airim

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Survey Galaxy

Create and deploy online surveys and questionnaires

Survey Galaxy's online survey software allows you to create professional looking online surveys and questionnaires and deploy them via the Internet. It is fast, easy and low cost. No software to download, ideal for all types of surveys and questionnaires. Survey Galaxy is the survey tool that is suitable for all types of businesses, large and... Read more about Survey Galaxy

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Woobox

Customer engagement app suite for social media promotions

Interactive social media apps for sweepstakes, contests, drawings, and polls with unique features for Facebook, Twitter, YouTube, Instagram, Pinterest, and more Read more about Woobox

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Toonimo

Audio-Visual Guidance to your Website

Toonimo humanizes the web user experience with engaging digital walkthroughs. The SaaS platform enables organizations to add an overlay of human voice and customized graphical coach marks that engages visitors, showcases key offers and guides users through website funnels. Toonimo offers a comprehensive analytics dashboard in order to track user... Read more about Toonimo

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PowerReviews

Ratings & Review Software

PowerReviews is a ratings and reviews management software. It helps more than 1,000 brands and retailers collect, display and syndicate customer ratings and reviews, and answer customer questions. Ratings, reviews and Q&A allow companies to reach customers at the moment of purchase and help to drive traffic, increase sales and create... Read more about PowerReviews

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FuseDesk

Help Desk, Messaging & Ticketing Add-On for Keap/Infusionoft

FuseDesk is the Help Desk, Messaging, and Support Ticketing System for Your Keap or Infusionsoft App! FuseDesk was built specifically for and deeply integrates Keap/Infusionsoft allowing your team to easily handle sales and support by email, live chat, phone, and message, and more! Read more about FuseDesk

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ClickTale

In-page web analytics

ClickTale is a website analytics platform that helps to analyse the behaviour of your website visitors and mobile app users. Read more about ClickTale

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SightMill

Net Promoter Score (NPS) survey platform

SightMill is a cloud-based Net Promoter Score (NPS) survey solution designed to help users gather, analyze and act on feedback to improve customer engagement Read more about SightMill

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Honestly

Honest employee & customer feedback collection

Honestly is an online, multi-channel platform for collecting employee and customer feedback through automated, customizable and branded pulse surveys that are then analyzed to produce actionable insights around areas of improvement in terms of productivity, talent retention and customer satisfaction Read more about Honestly

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Kilterly

Customer Success Software

Kilterly is a customer success software which helps businesses of all sizes manage & maintain customer engagement & loyalty with centralized data insight & automated communication tools such as onboarding & retention campaigns, surveys, and scoring alerts. Read more about Kilterly

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ServiceDock

Customer experience management for retail & service chains

ServiceDock helps multi-unit businesses like retail chains & restaurant groups monitor and improve the customer experience in their stores. Capture more feedback via our messaging-based surveys, get insights instantly in our live dashboard and retain more customers by following up in real-time. Read more about ServiceDock

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Smaply

Customer experience solution with customer profile sharing

Smaply is a web-based journey mapping solution for businesses of all sizes that provides an insight into a customers experience while browsing the web that comes with features such as storyboard creations, data visualization, channel management, team collaboration, customer profiles, and more. Read more about Smaply

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ThoughtBuzz

Social Media monitoring and analytics

ThoughtBuzz is a social media monitoring and analytics software that measures the success of your social media campaigns and content audits. ThoughtBuzz lets you identify social media key influencers based on engagement and provides a full spectrum analysis. Read more about ThoughtBuzz

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SurveyExpression

Create the perfect online surveys

SurveyExpression is the perfect survey software tool. It offers for free what other survey platform vendors only offer for hundreds of dollars. SurveyExpression will help you design smart and beautiful online surveys in their web interface. Advanced features are just a click away. Read more about SurveyExpression

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Gigya

Creating Trusted Customer Relationships

Gigya's Customer Identity Management Platform helps companies build better customer relationships by turning unknown site visitors into known, loyal and engaged customers. Read more about Gigya

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MyFeelBack

Turn customer feedback into business opportunities

MyFeelBack helps companies capture the customer insights they need to make data-driven decisions and improve their businesses. Read more about MyFeelBack

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Usabilla

User feedback solutions for websites, emails & apps

Usabilla is a user feedback solution for collecting qualitative and quantatitive user feedback across digital channels including websites, apps and emails Read more about Usabilla

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Promoter Ninja

Send Net Promoter Score (NPS) surveys to customers

Promoter Ninja for NPS is a feedback collection and management tool which allows users to create and deploy Net Promoter Score surveys to customers via email Read more about Promoter Ninja

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Antlere

Multi-channel Net Promoter Score (NPS) survey software

Antlere is an online Net Promoter Score (NPS) survey software that gathers & decodes NPS feedback from multiple platforms to measure & improve customer loyalty Read more about Antlere

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Lumoa

Customer experience management and feedback analysis

Lumoa is a customer experience management solution that enables businesses to collect customer feedback and process it into actionable insights. Lumoa helps users to segment customer feedback, track their NPS (net promoter score) over time, analyze feedback, and view sentiment trends. Read more about Lumoa

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Thematic

AI-powered feedback analysis for companies in any industry

Thematic is a cloud-based feedback analysis platform which converts existing CSAT & NPS data into actionable insights through AI-powered thematic analysis. The software can import data from any source and provides users with real-time trend analysis, data visualization, and side-by-side comparisons. Read more about Thematic

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Logicalware

Customer communication management

Logicalware is the UK-based software developer of a cloud-hosted customer service support solution for the efficient management of inbound Email, Social media and live Chat enquiries. MailManager is easy to set up and ensures that your customers’ enquiries are automatically distributed to the right people, enabling them to respond quickly,... Read more about Logicalware

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Survey Analytics

Enterprise customer research platform

Survey Analytics helps companies listen. Our interconnected and scalable suite of powerful tools allow you to collect 360 feedback both internally and externally. We also offer great developer tools such as an API and SDK for full integration to meet the needs of your custom environment. Read more about Survey Analytics

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Experiture

Cloud-based marketing platform

Experiture is an online marketing platform that provides marketing automation and customer engagement solutions to small & mid-sized businesses Read more about Experiture

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Genesys

Multi-channel contact center

Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing,... Read more about Genesys

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Zoomph

Digital Intelligence Reimagined

Helping sports teams, agencies and brands measure the value of their sponsorships, partnerships and understanding their audiences. Read more about Zoomph

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Collect Loyalty

Powerful in-store and online loyalty and referral program

Create your own Loyalty and Referral Program with built-in customer emails and Apple Passbook and smartly integrated with leading point-of-sale and eCommerce software. Try Collect Loyalty for free. Read more about Collect Loyalty

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OneAll

Social login, single sign-on & social sharing

OneAll is a social login, single sign-on and social network sharing software to integrate social media experiences and data to your site. OneAll works with over 30 social networking sites to offer one click login and/or registration, eliminating forgotten usernames and passwords and gathering demographic information from social sites. OneAll also... Read more about OneAll

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ProProfs Survey Maker

Build and Test Knowledge

ProProfs Survey Maker is a powerful survey tool which is used by educators, instructors, online marketers, and organizations to gather valuable customer feedback, market data, and much more. Our Survey Maker supports many advanced features such as: Response grading Provide detailed survey statistics Cross-device compatibility Survey embedded... Read more about ProProfs Survey Maker

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JumpSeat

Open-source enterprise guidance & engagement platform

JumpSeat is an enterprise guidance and engagement platform for providing on-screen guidance over web-based applications for training, onboarding, and support Read more about JumpSeat

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Dimelo

Unified management tool for customer service conversations

Engage Digital best suited for companies with a minimum of 100 employees. RingCentral Engage Digital is a unified platform for customer service teams to manage all digital customer care channels and conversations, including email, social networks, chat, and mobile, through a single platform Read more about Dimelo

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BEYABLE

On-site re-engagement tools for E-commerce & brands

BEYABLE is a set of on-site engagement and retargeting modules that allow e-commerce and brands to increase their conversion rate with real-time customization Read more about BEYABLE

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Surveytagger

Feedback Text Categorizer

Surveytagger takes in customer comments in an Excel file and tags the comments with topic and sentiment. Results are presented in a dashboard with drill-down capability and Excel exports. Surveytagger works in ten languages: Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Spanish and Swedish. Read more about Surveytagger

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Qhub

Q&A Software that Makes it Easy to Build a Vibrant Community Hub

Build your business through increased satisfaction by really engaging and understanding your customers with a fully featured, beautifully designed community hub, all yours in less than 30 seconds. Read more about Qhub

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Bazaarvoice

Customer Reviews Solution

Bazaarvoice Express is an affordable, enterprise-class customer review solution that makes sharing their insights simple. Read more about Bazaarvoice

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CustomerGauge

Net Promoter Score® to measure, act, monetize and grow your customer base.

CustomerGauge is a Software-as-a-Service (SaaS) platform that uses Net Promoter® to measure and report on customer feedback in real time. Because CustomerGauge already has all the pieces in place – end-to-end and fully integrated – a program can be up and running much faster than comparable in-house programs. It sends over 5 million emails on... Read more about CustomerGauge

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RumbleTalk

Community chat room with customized themes

RumbleTalk is a leader chat room platform for websites. With over 263,000 customers, RumbleTalk offers a unique html5 chat room with various chat themes and the ability to create your own css stylish skin. Read more about RumbleTalk

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Whisbi

The power of Live Engagement

Whisbi is a conversational commerce solution designed for live engagement & sales conversion. It connects brands to their web audience in a seamless and new way and combines the benefits of an open B2C webinar with a chat. Read more about Whisbi

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Tour My App

Increase user activation and engagement

Improve user engagement by displaying in-app guided tours that help users perform tasks in your web application. Show a “getting started” tour when they log in for the first time. Highlight advanced or unused features when the time is right. Read more about Tour My App

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Decibel

The tool you need to deliver remarkable customer experiences

There's a whole world of user behavior out there. Discover it for yourself. It's time to step into your customers' shoes. Our technology empowers optimization. Read more about Decibel

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MaritzCX

Customer experience management with data collection & reports

MaritzCX offers a customer experience management platform with surveys, case management, dashboards, reporting, text analytics – with market research services. Read more about MaritzCX

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Guideblocks

Dynamic, interactive, in-app user assistance tool

Guideblocks is an interactive user assistance tool that extends web apps to provide dynamic, contextual help, user onboarding tours, in-app messages, and more Read more about Guideblocks

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Preferrd

Professional reviews management with full Google integration

Preferrd is a reviews management platform providing cloud-based reviews management software for professional services. With full Google review integration companies use Preferrd to build trust and increase sales by collecting, managing and showcasing reviews. Read more about Preferrd

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ThinkOwl

AI-based customer service management solution

ThinkOwl is a cloud-based helpdesk solution which helps small to large businesses manage operations related to customer service management. ThinkOwl is an AI-based platform which collects & analyzes customer interactions across different channels such as live chat, Facebook & Twitter. Read more about ThinkOwl

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Inline Manual

Digital adoption platform facilitating customer engagement

Inline Manual is a cloud-based digital adoption platform designed to help businesses improve customer engagement by creating engaging walkthroughs, tips or tutorials for users to complete tasks and gain specific results across enterprise applications. Read more about Inline Manual

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Panviva