Contact Centre Software

Callmaker

Automatic callbacks for website visitors within 25 seconds

Callmaker provides companies with call ordering widgets and automatically calls website visitors within 25 seconds of their phone number being submitted Read more about Callmaker

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RingSky

2

Cloud hosted PBX solution

RingSky is a cloud hosted PBX solution offering voicemail to email, call forwarding, auto attendants, remote transfer, call monitoring, click to call, and more Read more about RingSky

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Parakeet

2

Cloud-based phone system with mobile app, designed for teams

Parakeet is a cloud phone system for customer service, success, & sales teams. It requires no hardware, runs across devices and integrates with other apps Read more about Parakeet

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Vozy

2

Cloud Phone System for today's Sales and Customer Support

Vozy is a cloud communication platform where business can make and receive calls from anywhere, accelerate their sales and deliver enhanced customer experiences Read more about Vozy

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LiveOps

1

Cloud Contact Center | On-Demand Customer Service and Support Solutions

Voice, email, chat, SMS, Facebook and Twitter -- we support them all along with an integrated customer interaction database. Only LiveOps lets your business rapidly deploy an always-on, highly secure, true multi-tenant and instantly scalable contact center solution using a pay-as-you-go model. Our easy-to-use interface means no more requests to... Read more about LiveOps

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SpiceCSM

1

Integration Platform as a Service for contact centers

SpiceCSM is a web based on-demand platform for increasing the efficiency of your contact center agents. Designed as a "point solution," SpiceCSM Guided Services turn your agents into subject matter experts, without additional training. With a unique blend of decision tree technology, data collection, and easy to use creation tools, your contact... Read more about SpiceCSM

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AireContact

1

Multi-channel call centre software

AireContact offers a hosted, multi-channel contact centre to manage inbound and outbound calls, email, chat, and social media in one place. Read more about AireContact

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Smart Queue by AVOXI

1

Virtual contact center software

Virtual call center solution built on open-source technology to help increase productivity, designed for all unique business requirements Read more about Smart Queue by AVOXI

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Xperience

1

Cloud-based contact center solution

Altitude Xperience is a cloud-based contact center solution that provides real-time analytics support to campaign managers Read more about Xperience

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Zent.io

1

Cloud omnichannel contact center software

Zent.io is an omnichannel software for customer service teams including chat, mail, voice, Facebook, Twitter & fully customizable customer portal Read more about Zent.io

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OneContact CC

1

Omni-channel contact center management platform

OneContact CC is a multimedia, omni-channel call centre solution which provides call centres with the tools to manage customer service challenges via voice, video, email, instant messaging, social media, and more. The IP-based solution is completely integrated to manage multiple contact centres. Read more about OneContact CC

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CRS

Capture & resolve consumers' comments, questions & issues

CRS On-demand is a Consumer Relationship System (CRS) for CPG companies' customer care contact centers worldwide. SMART is a social media analysis and reporting tool that can be used separately with any CRM or in conjunction with CRS. Read more about CRS

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Corizon

Enterprise Mashup Platform for Contact Center Performance

Builds user-centric applications from existing systems free from the underlying technical complexity in a safe, governed framework. Read more about Corizon

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Scopedesk

Customer support ticketing management solution

Scopedesk (formerly HelpDeskSaaS) is a customer support help desk application for managing user tickets, assigning tasks and work organization Read more about Scopedesk

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eSpace Contact Center

Multi-channel communications and telephony platform

Huawei eSpace Contact Center is a multi-channel communications platform with carrier-grade telephony and IP-based call processing for large businesses Read more about eSpace Contact Center

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Avaya Aura Call Center Elite

Contact center management solution

Avaya offers a range of tools to manage multichannel interactions, optimize agent workflows, facilitate collaboration and track performance Read more about Avaya Aura Call Center Elite

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Magnetic North

Cloud contact center & PBX

Magnetic North combines inbound, outbound and blended contact center features, along with cloud PBX and recording tools. Read more about Magnetic North

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Clarabridge

Customer Experience Management

Clarabridge is an intelligent customer experience management app for turning customer feedback into analytics. The app uses a text analytics engine to translate all customer interactions coming from multiple sources and put actionable insights into work across your business. Clarabridge offers three core solutions: Clarabridge Social, Clararidge... Read more about Clarabridge

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iTouchVision Call Centre

Your extended call centre

Our Contact Center Solutions provide the skilled and always up-to-date help desk staff your company needs to reduce payroll and overhead expenses. Read more about iTouchVision Call Centre

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Virtual Observer

Call recording & workforce optimization solution

Virtual Observer is a call recording & workforce optimization software for contact centers that works with hosted VoIP providers and traditional PBX systems. Read more about Virtual Observer

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Cross CRM

Quality monitoring & reporting platform for contact centers

Cross CRM enables direct connectivity to CRM & contact center platforms, facilitating the reporting and media monitoring of interactions across various channels Read more about Cross CRM

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Ottspott

Phone platform for G Suite and Slack

Ottspott lets you, in a few minutes, to set up a business telephony for your Sales / Support teams. You can choose your numbers in more than 40 countries (and 9000 cities) or decide to port them and connect them to your business applications (Pipedrive, Intercom, Salesforce, Zendesk ...) Read more about Ottspott

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ePowerCenter

Cloud-based CRM software for contact center agents

ePowerCenter is a cloud-based CRM software that provides contact center agents with a unified view of customer information and helps to quickly resolve issues Read more about ePowerCenter

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VHT Cloud

Callback services and alternatives to waiting on hold

VHT provides virtual queuing capabilities and callback services that help improve customer service experience across finance, healthcare, retail industries, etc Read more about VHT Cloud

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Cingo

Omni-channel customer service platform

Cingo is an omni-channel customer service platform designed to help companies provide seamless customer support with live chat, email & video & VoIP calling Read more about Cingo

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Gladly

Gladly is a Cloud-based customer service platform

Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels through a single interface Read more about Gladly

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Akio

Multi-channel customer relations management platform

Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations between customers & customer service teams. Read more about Akio

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CozTel

Advanced cloud-based call center software

CozTel is a cloud based contact center software offering solutions for inbound, outbound and blended call centers, including oubound dialers, ACD, IVR, and more Read more about CozTel

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office24by7

360° Office Automation Solutions

Office24by7 CRM best for small and medium sized businesses to large enterprises to organize communications better and to improve efficiency in marketing and sales operations with automation. Read more about office24by7

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thinQ

Cloud communication platform

thinQ is a cloud communication platform designed to help contact centers, telcos and enterprises control all aspects of their inbound & outbound communications with local voice, toll-free voice, call routing, voice API integrations, database solutions, messaging technology, and more Read more about thinQ

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Samespace

Communication platform for sales & helpdesk teams

Samespace is a platform that simplifies communication for customer-facing teams like sales, support, and contact centers. Businesses can seamlessly engage with customers using voice or chat, monitor conversations as they happen and manage teams at scale. Read more about Samespace

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injixo

Workforce management for call centers

injixo is a cloud-based workforce management (WFM) suite for contact centers which supports scheduling, forecasting, intraday management & reporting features. injixo is mobile-ready, giving users the flexibility to manage their workforce anytime, anywhere via mobile or tablet devices Read more about injixo

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Omnis

Contact center solution for customer engagement

Omnis is a cloud-based contact center solution which assists businesses of all sizes with contact management and call monitoring. Its key features include campaign management, interactive voice response, queue management, real time monitoring and analytics. Read more about Omnis

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Fonvirtual Call Center

Communication solution for call management & distribution

Fonvirtual Call Center is a cloud-based communication solution designed to assist users with managing calls & call distribution via various automated tools such as interactive voice response (IVR) & an automatic call distributor (ACD). Read more about Fonvirtual Call Center

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Adversus

Cloud-based dialer & CRM solution

Adversus is a cloud-based dialer and customer relationship management (CRM) solution designed to help small to midsize businesses manage operations related to client communication, telemarketing, lead management & more. The platform enables users to automate call workflows using automatic answering. Read more about Adversus

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CommBox

Cloud-based contact center and customer service solution

CommBox is a cloud-based contact center solution that helps enterprises streamline communication with customers across multiple channels. The platform comes with a centralized inbox, which enables users to receive customer queries and automatically assign service agents to clients. Read more about CommBox

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Verascape

Customer service and order tracking solution for businesses

Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution. Businesses can provide self service information for subjects including benefits administration, inventory, loyalty programs, product catalog, and more. Read more about Verascape

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