Help Desk Software

Customer service software from Microsoft

Parature from Microsoft helps to manage multi-channel interactions, provide self service support and build knowledge. Read more about Parature

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C2 ATOM

All-in-one service desk software

C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing. Read more about C2 ATOM

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everything HelpDesk

IT support management system & help desk

everything HelpDesk is a configurable support management & workflow automation system for K12 support staff & IT technicians in schools, governments & industry Read more about everything HelpDesk

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OfficeAmp

Office operations & issue management software on Slack.

OfficeAmp is an office operations & issue management software for Slack which provides a central location from which to collect, manage & resolve workplace issues, as well as generally manage all employee requests & questions & office tasks within Slack in real time Read more about OfficeAmp

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SupportBee

10

Customer support help desk software

SupportBee is a customer support and help desk ticketing software that helps multiple teams to collaborate on providing efficient support. The app allows all of your support reps to manage their cases collectively and with no per agent pricing, the app is fully scalable. SupportBee mimics your email with the ability to collect and correlate all... Read more about SupportBee

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ManageEngine SupportCenter Plus

10

Web based customer support

SupportCenter Plus is a web-based CRM application & customer support tool that lets organizations manage customer tickets, account & contact information, & more Read more about ManageEngine SupportCenter Plus

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TeamHeadquarters

9

Unified project management & help desk software

TeamHeadquarters is a unified service desk and project management solution, with tools for managing tickets, resources, assets, teams, timesheets, and more Read more about TeamHeadquarters

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Paldesk

8

Live chat & omni-channel helpdesk software

Paldesk is a live chat and omni-channel helpdesk solution for customer service and sales teams which allows users to track and manage interactions with customers from one central dashboard. A Paldesk widget can be embedded into the company website to provide online, instant support to clients. Read more about Paldesk

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Wowdesk

8

Omnichannel customer service help desk software

Wowdesk is a web-based, omnichannel help desk solution designed to deliver positive customer experiences for businesses of all sizes. The platform automates the tracking, recording & lifecycle of customer service requests, and can be customized for different workflows, SLA rules, and org structures. Read more about Wowdesk

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Clarity Connect

7

Full-featured contact center native to Skype for Business

Clarity Connect is a full-featured contact center native to Skype for Business. Read more about Clarity Connect

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IncidentMonitor

6

Service desk software with self-service web portal support

IncidentMonitor is an on-premise or cloud-based help and service desk solution, delivering process management, support ticketing and self-service web portals Read more about IncidentMonitor

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Helprace

6

All-in-one customer service solution

Helprace is an all-in-one customer service solution which allows companies of any size to manage customer support, by offering a help desk ticketing system, knowledge base and feedback community in one application Read more about Helprace

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Re:Desk

6

Help desk software for eCommerce or multi-vendor stores

Re:Desk is an online web based customer support software & ticketing system for small and medium business companies and eCommerce or multi-vendor stores Read more about Re:Desk

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IT Incident Software

5

Web-based helpdesk management solution

Dude Solutions Help Desk is a web-based IT helpdesk management solution that enables organizations to resolve requests by tracking assets and automating workflows Read more about IT Incident Software

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AIhelp

5

BEST In-App Messaging & Operations for AI Customer Support

AIhelp is a customizable in-app customer support & SDK messaging tool with AI chatbot, designed to help businesses meet customer requirements and satisfaction Read more about AIhelp

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ngDesk

5

Ticket management for customer service and support teams

ngDesk is a cloud-based customer service solution, which assists customer support teams with ticket management and query resolution. Key features include forms management, collaboration, chatbot creation, rule-based workflows, knowledge base management, and multi-channel communication. Read more about ngDesk

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Interakt

4

Supercharged Customer Engagement and Support platform.

Interakt is an All-In-One Customer Engagement and Support platform, which lets convert leads to paying customers with powerful marketing automation applications Read more about Interakt

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FuseDesk

4

Help Desk, Messaging & Ticketing Add-On for Keap/Infusionoft

FuseDesk is the Help Desk, Messaging, and Support Ticketing System for Your Keap or Infusionsoft App! FuseDesk was built specifically for and deeply integrates Keap/Infusionsoft allowing your team to easily handle sales and support by email, live chat, phone, and message, and more! Read more about FuseDesk

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PHC Service FX

4

Don’t just give answers. Give solutions.

Give your customers what they deserve, stellar support. Handle tickets from your inbox. Read more about PHC Service FX

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iHelpDesk

Cloud-based help desk service

iHelpDesk is a cloud-based help desk service that allows organizations to keep track of issues, reduce manual effort in resolving problems and improve service quality. Read more about iHelpDesk

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CustomerWise

Customer support and business process management

Sales and customer support management platform designed for B2B technology companies, with integrated service ticket management, customer self-service, and more Read more about CustomerWise

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LBi HR HelpDesk

Cloud-based HR management system with call-tracking workflow

LBi HR Helpdesk is a cloud-based HR management system with a call tracking workflow solution designed to empower employees, reduce help calls and lower HR costs Read more about LBi HR HelpDesk

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ServiceWise

Web based help desk management software

ServiceWise is an online help desk software for IT service management and offers SLA management, configurable workflows, reporting and analytics features Read more about ServiceWise

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Richpanel

Live Chat & Helpdesk Tool

Richpanel is a Live Chat & Helpdesk tool specially designed for ecommerce stores. With deep integrations to Shopify, Woocommerce & Magento, agents can see data-rich customer profiles next to each message. With Richpanel, you can support customers on email, live chat, phone and Whatsapp in one place Read more about Richpanel

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EvantoDesk

Help desk software for small & medium businesses

EvantoDesk is simple help desk software and simple customer service software specifically for SMBs Read more about EvantoDesk

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Elementool

IT project management

Elementool has a 10 year track record of helping some of the world's largest companies save time and money on IT projects. We’ve seen savings of up to 40% on project costs, by implementing our Application Lifecycle Management solutions. Learn more on how to make these solutions work for your company by visiting our website. Read more about Elementool

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Elementool Help Desk

Help Desk

Elementool Help Desk is a web-based Help Desk that allows your team to track issues/tickets collaboratively with a competitive, easy-to-use application that integrates well with existing systems, while saving you time and money. Help Desk's robust incident life cycle management allows you to track customer inquiries, prioritize, assign calls to... Read more about Elementool Help Desk

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OneDesk

Unified Product Platform

OneDesk is social software that connects employees, partners and customers to the product or service development process. It consists of a suite of applications including social media monitoring, feedback management, innovation and ideas management, customer service, requirements management, project portfolio management, product roadmapping and... Read more about OneDesk

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Logicalware

Customer communication management

Logicalware is the UK-based software developer of a cloud-hosted customer service support solution for the efficient management of inbound Email, Social media and live Chat enquiries. MailManager is easy to set up and ensures that your customers’ enquiries are automatically distributed to the right people, enabling them to respond quickly,... Read more about Logicalware

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BeAnywhere Support Express

Get Live From the Cloud

BeAnywhere Support Express is an advanced Software-as-a-Service solution that allows comprehensive remote access to Microsoft® Windows® and Apple® Mac® computers in order to provide IT Support, as well as system management and monitoring. Its exclusive peer-to-peer technology allows the delivery of instant, on-demand remote support to any... Read more about BeAnywhere Support Express

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viCloning

Intelligent Virtual Agent + Live Chat

Ever wondered how to provide quality consistent around-the-clock customer service and support on your website? With viCloning, it is just a click away! Providing customer service 24/7/365 has never been so easy! viCloning shows up as a chat bar docked at the bottom of your website. Visitors chat with you intelligent virtual agent simply by... Read more about viCloning

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AJ Helpdesk

For Smarter E-Support

AJ HelpDesk is a web-based customer support software with robust Ticket Support. It provides an opportunity for experiencing the effective Live Chat services Support.It covers customer support, ticket system and online help depends on your business needs. AJ Helpdesk SAAS is an economic, easy to use and useful tool for the growth of all type of... Read more about AJ Helpdesk

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e-ServiceSuite

Help Desk, Service Management, Enterprise Solution

e-ServiceSuite .., ITSM/BSM Business Solution Incident Management - Request Fulfillment - Problem Management - Change Management - Service Level Management - Configuration Management (CMDB) - Knowledge Management - Capacity Management - Availability Management - Service Catalog - Release & Deployment Management - Financial Management -... Read more about e-ServiceSuite

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eStreamDesk Helpdesk

Online helpdesk & knowledge base simplified

Ticketed support and e-mail management If you are looking for an easy to use yet extremely powerful service to help you manage desktop and mobile customer requests then eStreamDesk may be just what you are looking for. eStreamDesk is a hosted helpdesk and ticket tracking service that helps you to deliver exception customer service while saving... Read more about eStreamDesk Helpdesk

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HelpMaster

Helpdesk, service desk and customer support software

Great customer service requires a great team, processes, and technology - that's where HelpMaster comes in. HelpMaster is a feature-rich application that is used for helpdesk, service desk, IT service management and ITIL-based tech-shops. HelpMaster gives you CRM, ticketing, web self-service, email to ticket conversion, asset management and... Read more about HelpMaster

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SpiceCSM

Integration Platform as a Service for contact centers

SpiceCSM is a web based on-demand platform for increasing the efficiency of your contact center agents. Designed as a "point solution," SpiceCSM Guided Services turn your agents into subject matter experts, without additional training. With a unique blend of decision tree technology, data collection, and easy to use creation tools, your contact... Read more about SpiceCSM

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Enterprise Service Desk

ITIL-based incident, service and change management solution

Enterprise Service Desk is a scalable ITIL-based help desk solution delivering a multitude of features across incident, service and change request management Read more about Enterprise Service Desk

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Focus Desk

Multi-channel service desk & ticketing solution

Focus Desk is a cloud-based service desk & issue ticketing solution which allows users to assist clients through multiple communication channels simultaneously Read more about Focus Desk

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Zent.io

Cloud omnichannel contact center software

Zent.io is an omnichannel software for customer service teams including chat, mail, voice, Facebook, Twitter & fully customizable customer portal Read more about Zent.io

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helppeople Cloud

Spanish helpdesk solution for small to large businesses

helppeople Cloud is a helpdesk solution designed to help businesses of all sizes manage assets, tickets, requirements, service level agreements (SLAs), projects, incidents, and more. The platform enables users to streamline support service processes via automated workflows, and self-service portals. Read more about helppeople Cloud

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ThinkOwl