---
description: Page 2 - See our list of the best Call Centre Software. We provide Australian business users the most detailed information on software. Filter by price, features, and user rating to choose the best tool.
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title: Page 2 - Call Centre Software - Prices & Reviews | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software) > [Page 2](https://www.getapp.com.au/directory/275/call-center/software?page=2)

# Call Centre Software

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> Call Centre Software helps organisations manage their inbound and outbound communications with customers over the telephone. Call centre management software may be used for marketing, sales, product support, and customer queries. It automatically matches callers with existing database entries and adds new ones to the customer repository. Call centre calling software queues callers, assigns them to available operators and gives call centre operators access to client records to review prior conversation logs before handling a call. It can also be used for follow-ups, feedback requests, and supervisor input through call barging and other techniques. Call centre tools can help streamline repetitive processes, give operators complete visibility into call logs and previous queries, offer supervisors an accurate depiction of the call centre’s performance, and facilitate prompt customer support. Compared to conventional business phone systems, they enable contact centres to deploy smaller remote teams with potentially higher productivity, greater flexibility, enhanced security, easier cross-department collaboration, and lower costs. Call centre tracking software comes with a long list of features. This includes call logging, recording, and automatic call distribution to ensure that an appropriate operator is assigned to each call. It also has interactive voice recognition (IVR) for greetings, queuing, and customer data input. Another feature is queue management which can help manage pending calls. Though conventionally thought of as a type of Business Phone System or Voice over Internet Protocol (VoIP) Software, call centre software is evolving and extending to channels like email, instant messaging, live chat, SMS text, and social media. Over the years, the line that separated it from Contact Centre Software and Customer Service Software has become blurred.

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## Products

1. [Vonage Business Communications](https://www.getapp.com.au/software/102429/vonage-business) — 4.0/5 (320 reviews) — Cloud-based business VoIP phone service
2. [DialedIn CCaaS](https://www.getapp.com.au/software/104279/chasedata) — 4.8/5 (314 reviews) — Cloud-based contact center solution to streamline operations
3. [Kixie PowerCall](https://www.getapp.com.au/software/104961/kixie) — 4.6/5 (293 reviews) — More Connections, Better Conversations. AI-enhanced RevComms
4. [MiVoice Business Solution](https://www.getapp.com.au/software/91612/mivoice-business-solution) — 4.2/5 (283 reviews) — AI-powered communications solutions for all industries
5. [CloudTalk](https://www.getapp.com.au/software/114835/cloudtalk) — 4.4/5 (268 reviews) — Cloud-based call center software for sales and support teams
6. [VICIdial](https://www.getapp.com.au/software/110383/vicidial) — 4.7/5 (264 reviews) — Open source call center software with predictive dialer
7. [Calabrio ONE](https://www.getapp.com.au/software/2073149/calabrio-one-suite) — 4.5/5 (263 reviews) — Comprehensive performance software for contact centers
8. [Genesys Cloud CX](https://www.getapp.com.au/software/104597/genesys-cloud) — 4.3/5 (262 reviews) — Mobile optimised cloud call centre with multichannel routing
9. [XM for Customer Experience](https://www.getapp.com.au/software/130147/customer-frontlines) — 4.6/5 (255 reviews) — Customer experience management (CXM) platform
10. [RingCX](https://www.getapp.com.au/software/105435/ringcentral-contact-centre) — 4.2/5 (253 reviews) — AI-powered contact center
11. [CallHub](https://www.getapp.com.au/software/104345/callhub) — 4.4/5 (248 reviews) — The best all-in-one campaigning and organizing platform.
12. [Zoom Phone](https://www.getapp.com.au/software/2069748/zoom-phone) — 4.5/5 (243 reviews) — Cloud-based business phone system
13. [Wildix](https://www.getapp.com.au/software/2045027/wildix) — 4.7/5 (209 reviews) — The First Sales-Oriented Unified Communications Solution.
14. [PhoneBurner](https://www.getapp.com.au/software/102341/phoneburner) — 4.8/5 (176 reviews) — Power dialer \& outbound sales acceleration software for SMBs
15. [LogMeIn Rescue](https://www.getapp.com.au/software/91045/logmein-rescue) — 4.6/5 (163 reviews) — Remote support for helpdesks, call centers and organizations
16. [CallTools](https://www.getapp.com.au/software/105001/calltools) — 4.8/5 (155 reviews) — All-in-one predictive dialer \& inbound call center solution
17. [TenFold](https://www.getapp.com.au/software/104701/tenfold-sales-dialer) — 4.7/5 (143 reviews) — Have better customer conversations
18. [UJET](https://www.getapp.com.au/software/110527/ujet) — 4.6/5 (140 reviews) — Customer interaction \& support platform with CRM integration
19. [Gladly](https://www.getapp.com.au/software/106673/gladly) — 4.8/5 (139 reviews) — Cloud-based customer service platform
20. [Readymode](https://www.getapp.com.au/software/107701/xencall) — 4.6/5 (136 reviews) — Cloud-based, all-in-one predictive dialer for outbound sales
21. [Acefone](https://www.getapp.com.au/software/2039647/acefone) — 4.6/5 (135 reviews) — VoIP Phone Service trusted by modern businesses
22. [XCALLY](https://www.getapp.com.au/software/112271/xcally) — 4.8/5 (130 reviews) — Omnichannel contact center management
23. [LoopUp](https://www.getapp.com.au/software/124879/loopup) — 4.6/5 (125 reviews) — Premium remote meeting solution
24. [Nextiva Contact Center](https://www.getapp.com.au/software/2049433/nextiva-call-center) — 4.5/5 (112 reviews) — Omni-Channel Customer Relationship Management
25. [Mango Voice](https://www.getapp.com.au/software/2056715/mango-voice) — 3.7/5 (109 reviews) — Making Communication Simple

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Next: [Next page](https://www.getapp.com.au/directory/275/call-center/software?page=3)

## Related Categories

- [Predictive Dialer Software](https://www.getapp.com.au/directory/849/predictive-dialer/software)
- [Call Tracking Software](https://www.getapp.com.au/directory/749/call-tracking/software)
- [VoIP Software](https://www.getapp.com.au/directory/107/voip/software)
- [Call Recording Software](https://www.getapp.com.au/directory/935/call-recording/software)
- [Telephony Software](https://www.getapp.com.au/directory/294/telephony/software)

## Links

- [View on GetApp](https://www.getapp.com.au/directory/275/call-center/software)
- [All Categories](https://www.getapp.com.au/directory)

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