---
description: See our list of the best Call Centre Software. We provide Australian business users the most detailed information on software. Filter by price, features, and user rating to choose the best tool.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Call Centre Software - Prices & Reviews | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software)

# Call Centre Software

Canonical: https://www.getapp.com.au/directory/275/call-center/software

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> Call Centre Software helps organisations manage their inbound and outbound communications with customers over the telephone. Call centre management software may be used for marketing, sales, product support, and customer queries. It automatically matches callers with existing database entries and adds new ones to the customer repository. Call centre calling software queues callers, assigns them to available operators and gives call centre operators access to client records to review prior conversation logs before handling a call. It can also be used for follow-ups, feedback requests, and supervisor input through call barging and other techniques. Call centre tools can help streamline repetitive processes, give operators complete visibility into call logs and previous queries, offer supervisors an accurate depiction of the call centre’s performance, and facilitate prompt customer support. Compared to conventional business phone systems, they enable contact centres to deploy smaller remote teams with potentially higher productivity, greater flexibility, enhanced security, easier cross-department collaboration, and lower costs. Call centre tracking software comes with a long list of features. This includes call logging, recording, and automatic call distribution to ensure that an appropriate operator is assigned to each call. It also has interactive voice recognition (IVR) for greetings, queuing, and customer data input. Another feature is queue management which can help manage pending calls. Though conventionally thought of as a type of Business Phone System or Voice over Internet Protocol (VoIP) Software, call centre software is evolving and extending to channels like email, instant messaging, live chat, SMS text, and social media. Over the years, the line that separated it from Contact Centre Software and Customer Service Software has become blurred.

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## Products

1. [Aircall](https://www.getapp.com.au/software/100333/aircall) — 4.2/5 (461 reviews) — AI powered customer communications platform
2. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4083 reviews) — AI powered customer service across all channels
3. [3CX](https://www.getapp.com.au/software/103409/3cx) — 4.4/5 (467 reviews) — Web \& mobile-based (Android, iOS) communications system.
4. [CTM](https://www.getapp.com.au/software/127363/calltrackingmetrics) — 4.7/5 (158 reviews) — Conversation analytics for marketing attribution
5. [JustCall](https://www.getapp.com.au/software/2047760/justcall) — 4.1/5 (224 reviews) — AI-Powered Business Communication for Sales \& Support Teams
6. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1786 reviews) — Multichannel Help Desk Solution with Powerful AI Features
7. [Webex Suite](https://www.getapp.com.au/software/10375/webex) — 4.4/5 (7404 reviews) — One app for everything. And everyone.
8. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3460 reviews) — Online helpdesk system and customer service software
9. [Zoho Desk](https://www.getapp.com.au/software/10036/zoho-desk) — 4.5/5 (2213 reviews) — Customer service software for businesses of all sizes
10. [RingEX](https://www.getapp.com.au/software/105173/ringcentral-mvp) — 4.2/5 (1205 reviews) — RingEX - AI meets trusted communications
11. [Bitrix24](https://www.getapp.com.au/software/90602/bitrix24) — 4.2/5 (997 reviews) — All in one business management workspace
12. [Nextiva](https://www.getapp.com.au/software/91289/nextiva) — 4.6/5 (919 reviews) — AI-enabled solution to streamline business communication
13. [Ringover](https://www.getapp.com.au/software/117547/ringover) — 4.7/5 (881 reviews) — 100% cloud phone for startups and SMEs
14. [Salesforce Service Cloud](https://www.getapp.com.au/software/91754/salesforce-1-service-cloud) — 4.5/5 (825 reviews) — AI powered customer service management platform
15. [Talkdesk](https://www.getapp.com.au/software/100659/talkdesk) — 4.5/5 (733 reviews) — Cloud-based contact center \& customer experience platform
16. [CallHippo](https://www.getapp.com.au/software/107461/callhippo) — 4.4/5 (686 reviews) — Cloud-based phone system for sales, support \& growing teams
17. [GoTo Connect](https://www.getapp.com.au/software/103797/goto-connect) — 4.5/5 (669 reviews) — The first-ever truly unified voice and video solution.
18. [ActivTrak](https://www.getapp.com.au/software/110667/activtrak) — 4.5/5 (591 reviews) — Cloud-based platform for managing workforce intelligence
19. [NiCE CXone](https://www.getapp.com.au/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud-based contact center software
20. [Dialpad](https://www.getapp.com.au/software/103849/dialpad-sell) — 4.2/5 (569 reviews) — Cloud communications system for enterprise businesses
21. [Agile CRM](https://www.getapp.com.au/software/102073/agile-crm) — 4.1/5 (524 reviews) — Sales and marketing CRM for growing businesses
22. [Twilio](https://www.getapp.com.au/software/90610/twilio-communications-platform) — 4.4/5 (505 reviews) — Build, Scale, and Operate Customized Communication Solutions
23. [HubSpot Sales Hub](https://www.getapp.com.au/software/101107/hubspot-saleshub) — 4.5/5 (502 reviews) — Freemium email productivity \& tracking for sales teams
24. [Five9](https://www.getapp.com.au/software/91276/five9) — 4.2/5 (484 reviews) — Cloud contact and call center software
25. [Convoso](https://www.getapp.com.au/software/8280/cloud-predictive-dialer) — 4.5/5 (395 reviews) — AI virtual agent for call center automation

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Next: [Next page](https://www.getapp.com.au/directory/275/call-center/software?page=2)

## Related Categories

- [Predictive Dialer Software](https://www.getapp.com.au/directory/849/predictive-dialer/software)
- [Call Tracking Software](https://www.getapp.com.au/directory/749/call-tracking/software)
- [VoIP Software](https://www.getapp.com.au/directory/107/voip/software)
- [Telephony Software](https://www.getapp.com.au/directory/294/telephony/software)
- [Call Recording Software](https://www.getapp.com.au/directory/935/call-recording/software)

## Links

- [View on GetApp](https://www.getapp.com.au/directory/275/call-center/software)
- [All Categories](https://www.getapp.com.au/directory)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/directory/275/call-center/software> |
| de-AT | <https://www.getapp.at/directory/275/call-center/software> |
| en | <https://www.getapp.com/customer-service-support-software/call-center/> |
| en-AE | <https://www.getapp.ae/directory/275/call-center/software> |
| en-AU | <https://www.getapp.com.au/directory/275/call-center/software> |
| en-CA | <https://www.getapp.ca/directory/275/call-center/software> |
| en-GB | <https://www.getapp.co.uk/directory/275/call-center/software> |
| en-IE | <https://www.getapp.ie/directory/275/call-center/software> |
| en-NZ | <https://www.getapp.co.nz/directory/275/call-center/software> |
| en-SG | <https://www.getapp.sg/directory/275/call-center/software> |
| en-ZA | <https://www.getapp.za.com/directory/275/call-center/software> |
| es | <https://www.getapp.es/directory/275/call-center/software> |
| es-CL | <https://www.getapp.cl/directory/275/call-center/software> |
| es-CO | <https://www.getapp.com.co/directory/275/call-center/software> |
| es-MX | <https://www.getapp.com.mx/directory/275/call-center/software> |
| fr | <https://www.getapp.fr/directory/275/call-center/software> |
| fr-BE | <https://fr.getapp.be/directory/275/call-center/software> |
| fr-CA | <https://fr.getapp.ca/directory/275/call-center/software> |
| nl | <https://www.getapp.nl/directory/275/call-center/software> |
| nl-BE | <https://www.getapp.be/directory/275/call-center/software> |
| pt | <https://www.getapp.com.br/directory/275/call-center/software> |
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