---
description: See our list of the best Call Centre Software. We provide Australian business users the most detailed information on software. Filter by price, features, and user rating to choose the best tool.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Call Centre Software - Prices & Reviews | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software)

# Call Centre Software

Canonical: https://www.getapp.com.au/directory/275/call-center/software

Page: 1 / 17\
Next: [Next page](https://www.getapp.com.au/directory/275/call-center/software?page=2)

> Call Centre Software helps organisations manage their inbound and outbound communications with customers over the telephone. Call centre management software may be used for marketing, sales, product support, and customer queries. It automatically matches callers with existing database entries and adds new ones to the customer repository. Call centre calling software queues callers, assigns them to available operators and gives call centre operators access to client records to review prior conversation logs before handling a call. It can also be used for follow-ups, feedback requests, and supervisor input through call barging and other techniques. Call centre tools can help streamline repetitive processes, give operators complete visibility into call logs and previous queries, offer supervisors an accurate depiction of the call centre’s performance, and facilitate prompt customer support. Compared to conventional business phone systems, they enable contact centres to deploy smaller remote teams with potentially higher productivity, greater flexibility, enhanced security, easier cross-department collaboration, and lower costs. Call centre tracking software comes with a long list of features. This includes call logging, recording, and automatic call distribution to ensure that an appropriate operator is assigned to each call. It also has interactive voice recognition (IVR) for greetings, queuing, and customer data input. Another feature is queue management which can help manage pending calls. Though conventionally thought of as a type of Business Phone System or Voice over Internet Protocol (VoIP) Software, call centre software is evolving and extending to channels like email, instant messaging, live chat, SMS text, and social media. Over the years, the line that separated it from Contact Centre Software and Customer Service Software has become blurred.

-----

## Products

1. [3CX](https://www.getapp.com.au/software/103409/3cx) — 4.4/5 (468 reviews) — Web \& mobile-based (Android, iOS) communications system.
2. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4094 reviews) — AI powered customer service across all channels
3. [CTM](https://www.getapp.com.au/software/127363/call-tracking-software) — 4.7/5 (159 reviews) — Conversation analytics for marketing attribution
4. [Newfies-Dialer](https://www.getapp.com.au/software/105253/newfies-dialer) — 5.0/5 (4 reviews) — Cloud callcenter for remote sales and customer communication
5. [Webex Suite](https://www.getapp.com.au/software/10375/webex) — 4.4/5 (7416 reviews) — Cloud-based unified collaboration suite for enterprises
6. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3486 reviews) — Cloud-based AI help desk for teams of all sizes
7. [Zoho Desk](https://www.getapp.com.au/software/10036/zoho-desk) — 4.5/5 (2216 reviews) — Cloud-based help desk for all business sizes
8. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1789 reviews) — Cloud-based customer service platform for all sizes
9. [RingEX](https://www.getapp.com.au/software/105173/ringcentral-mvp) — 4.2/5 (1206 reviews) — RingEX - AI meets trusted communications
10. [Bitrix24](https://www.getapp.com.au/software/90602/bitrix24) — 4.2/5 (1005 reviews) — Cloud \& on-premises workspace for all business sizes
11. [Nextiva](https://www.getapp.com.au/software/91289/nextiva) — 4.6/5 (919 reviews) — Cloud AI platform for unified business communications
12. [Ringover](https://www.getapp.com.au/software/117547/ringover) — 4.7/5 (890 reviews) — 100% cloud phone for startups and SMEs
13. [Salesforce Service Cloud](https://www.getapp.com.au/software/91754/salesforce) — 4.5/5 (832 reviews) — AI powered customer service management platform
14. [Talkdesk](https://www.getapp.com.au/software/100659/talkdesk) — 4.5/5 (734 reviews) — Customer Experience. Automated.
15. [CallHippo](https://www.getapp.com.au/software/107461/callhippo) — 4.4/5 (693 reviews) — Cloud-based phone system for sales, support \& growing teams
16. [GoTo Connect](https://www.getapp.com.au/software/103797/GoTo-Connect) — 4.5/5 (671 reviews) — The first-ever truly unified voice and video solution.
17. [ActivTrak](https://www.getapp.com.au/software/110667/activtrak) — 4.5/5 (591 reviews) — Cloud-based platform for managing workforce intelligence
18. [NiCE CXone](https://www.getapp.com.au/software/8391/incontact-call-center-software) — 4.2/5 (582 reviews) — Cloud-based contact center software
19. [Dialpad](https://www.getapp.com.au/software/103849/dialpad-sell) — 4.2/5 (571 reviews) — The AI-native platform where conversations become action.
20. [Agile CRM](https://www.getapp.com.au/software/102073/agile-crm) — 4.1/5 (526 reviews) — Sales and marketing CRM for growing businesses
21. [Twilio](https://www.getapp.com.au/software/90610/twilio-communications-platform) — 4.4/5 (513 reviews) — Build, Scale, and Operate Customized Communication Solutions
22. [HubSpot Sales Hub](https://www.getapp.com.au/software/101107/hubspot-saleshub) — 4.5/5 (506 reviews) — Cloud-based sales CRM for teams of all sizes
23. [Five9](https://www.getapp.com.au/software/91276/five9) — 4.2/5 (487 reviews) — Cloud contact and call center software
24. [Aircall](https://www.getapp.com.au/software/100333/aircall) — 4.2/5 (466 reviews) — Cloud-based phone \& AI comms for SMB \& mid-market
25. [Convoso](https://www.getapp.com.au/software/8280/cloud-predictive-dialer) — 4.5/5 (395 reviews) — AI virtual agent for call center automation

-----

Page: 1 / 17\
Next: [Next page](https://www.getapp.com.au/directory/275/call-center/software?page=2)

## Related Categories

- [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software)
- [Call Recording Software](https://www.getapp.com.au/directory/935/call-recording/software)
- [Telephony Software](https://www.getapp.com.au/directory/294/telephony/software)
- [Auto Dialer Software](https://www.getapp.com.au/directory/1067/auto-dialer/software)
- [Predictive Dialer Software](https://www.getapp.com.au/directory/849/predictive-dialer/software)

## Links

- [View on GetApp](https://www.getapp.com.au/directory/275/call-center/software)
- [All Categories](https://www.getapp.com.au/directory)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/directory/275/call-center/software> |
| de-AT | <https://www.getapp.at/directory/275/call-center/software> |
| en | <https://www.getapp.com/customer-service-support-software/call-center/> |
| en-AE | <https://www.getapp.ae/directory/275/call-center/software> |
| en-AU | <https://www.getapp.com.au/directory/275/call-center/software> |
| en-CA | <https://www.getapp.ca/directory/275/call-center/software> |
| en-GB | <https://www.getapp.co.uk/directory/275/call-center/software> |
| en-IE | <https://www.getapp.ie/directory/275/call-center/software> |
| en-NZ | <https://www.getapp.co.nz/directory/275/call-center/software> |
| en-SG | <https://www.getapp.sg/directory/275/call-center/software> |
| en-ZA | <https://www.getapp.za.com/directory/275/call-center/software> |
| es | <https://www.getapp.es/directory/275/call-center/software> |
| es-CL | <https://www.getapp.cl/directory/275/call-center/software> |
| es-CO | <https://www.getapp.com.co/directory/275/call-center/software> |
| es-MX | <https://www.getapp.com.mx/directory/275/call-center/software> |
| fr | <https://www.getapp.fr/directory/275/call-center/software> |
| fr-BE | <https://fr.getapp.be/directory/275/call-center/software> |
| fr-CA | <https://fr.getapp.ca/directory/275/call-center/software> |
| nl | <https://www.getapp.nl/directory/275/call-center/software> |
| nl-BE | <https://www.getapp.be/directory/275/call-center/software> |
| pt | <https://www.getapp.com.br/directory/275/call-center/software> |
| pt-PT | <https://www.getapp.pt/directory/275/call-center/software> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Review, Compare and Evaluate small business software. GetApp Australia has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.com.au","url":"https://www.getapp.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.com.au/#organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"GetApp Australia","url":"https://www.getapp.com.au/","@type":"WebSite","@id":"https://www.getapp.com.au/#website","publisher":{"@id":"https://www.getapp.com.au/#organization"},"potentialAction":{"query":"required","target":"https://www.getapp.com.au/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Call Centre Software","description":"See our list of the best Call Centre Software. We provide Australian business users the most detailed information on software. Filter by price, features, and user rating to choose the best tool.","url":"https://www.getapp.com.au/directory/275/call-center/software","about":{"@id":"https://www.getapp.com.au/directory/275/call-center/software#itemlist"},"breadcrumb":{"@id":"https://www.getapp.com.au/directory/275/call-center/software#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.com.au/directory/275/call-center/software#webpage","isPartOf":{"@id":"https://www.getapp.com.au/#website"},"mainEntity":{"@id":"https://www.getapp.com.au/directory/275/call-center/software#itemlist"},"inLanguage":"en-AU","publisher":{"@id":"https://www.getapp.com.au/#organization"}},{"@type":"BreadcrumbList","@id":"https://www.getapp.com.au/directory/275/call-center/software#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"https://www.getapp.com.au/directory/275/call-center/software","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Call Centre Software - Prices &amp; Reviews | GetApp Australia 2026","@context":"https://schema.org","@type":"ItemList","@id":"https://www.getapp.com.au/directory/275/call-center/software#itemlist","itemListElement":[{"name":"3CX","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8663d1da-3218-4167-880b-5e33336ea327.png","url":"https://www.getapp.com.au/software/103409/3cx","@type":"ListItem"},{"name":"Zendesk Suite","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.getapp.com.au/software/9448/zendesk","@type":"ListItem"},{"name":"CTM","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/63d682ad-dfe6-4cbc-90bc-1f352b9d7c67.png","url":"https://www.getapp.com.au/software/127363/call-tracking-software","@type":"ListItem"},{"name":"Newfies-Dialer","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9d1a1e2b-a330-4988-a1ce-763f1e79152b.png","url":"https://www.getapp.com.au/software/105253/newfies-dialer","@type":"ListItem"},{"name":"Webex Suite","position":5,"image":"https://images.g2crowd.com/uploads/product/image/ced7ac8079efaa2bfefdea53d11f54bb/cisco-webex-suite.png","url":"https://www.getapp.com.au/software/10375/webex","@type":"ListItem"},{"name":"Freshdesk","position":6,"image":"https://images.g2crowd.com/uploads/product/image/8eac408c131f013530178efd9a9ca600/freshdesk.png","url":"https://www.getapp.com.au/software/10317/freshdesk","@type":"ListItem"},{"name":"Zoho Desk","position":7,"image":"https://images.g2crowd.com/uploads/product/image/64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg","url":"https://www.getapp.com.au/software/10036/zoho-desk","@type":"ListItem"},{"name":"LiveAgent","position":8,"image":"https://images.g2crowd.com/uploads/product/image/433a328317c6e0de0c6956bb38f34fd8/liveagent.png","url":"https://www.getapp.com.au/software/91301/liveagent","@type":"ListItem"},{"name":"RingEX","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3766495d-3c37-44ed-ae0c-4ccd24835955.png","url":"https://www.getapp.com.au/software/105173/ringcentral-mvp","@type":"ListItem"},{"name":"Bitrix24","position":10,"image":"https://images.g2crowd.com/uploads/product/image/03f8d2757ccca353d8c2fd621675709f/bitrix24.png","url":"https://www.getapp.com.au/software/90602/bitrix24","@type":"ListItem"},{"name":"Nextiva","position":11,"image":"https://images.g2crowd.com/uploads/product/image/0b0744d9d5ca4f29db86a956c2bcc175/nextiva.png","url":"https://www.getapp.com.au/software/91289/nextiva","@type":"ListItem"},{"name":"Ringover","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/48e316be-9d0e-4219-a291-4a0d3e0719b1.png","url":"https://www.getapp.com.au/software/117547/ringover","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.getapp.com.au/software/91754/salesforce","@type":"ListItem"},{"name":"Talkdesk","position":14,"image":"https://images.g2crowd.com/uploads/product/image/0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png","url":"https://www.getapp.com.au/software/100659/talkdesk","@type":"ListItem"},{"name":"CallHippo","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0933a2a1-8401-453d-9b22-6ac653d9cba1.png","url":"https://www.getapp.com.au/software/107461/callhippo","@type":"ListItem"},{"name":"GoTo Connect","position":16,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/420d013e-1667-4846-a909-0e533179fe7d.jpeg","url":"https://www.getapp.com.au/software/103797/GoTo-Connect","@type":"ListItem"},{"name":"ActivTrak","position":17,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9cae89ed-a243-4669-b100-8251f130721a.png","url":"https://www.getapp.com.au/software/110667/activtrak","@type":"ListItem"},{"name":"NiCE CXone","position":18,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.getapp.com.au/software/8391/incontact-call-center-software","@type":"ListItem"},{"name":"Dialpad","position":19,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5aa0307-b356-4584-b6b2-69dff89aafb3.png","url":"https://www.getapp.com.au/software/103849/dialpad-sell","@type":"ListItem"},{"name":"Agile CRM","position":20,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4dd8e898-253a-4e64-8f55-73d688838bdb.png","url":"https://www.getapp.com.au/software/102073/agile-crm","@type":"ListItem"},{"name":"Twilio","position":21,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5f8535c3-3270-467d-a3bf-db8b9a2d0fc3.png","url":"https://www.getapp.com.au/software/90610/twilio-communications-platform","@type":"ListItem"},{"name":"HubSpot Sales Hub","position":22,"image":"https://images.g2crowd.com/uploads/product/image/92f791c125019514c13f2138425a640b/hubspot-sales-hub.png","url":"https://www.getapp.com.au/software/101107/hubspot-saleshub","@type":"ListItem"},{"name":"Five9","position":23,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1e1033bd-ca8f-4fc5-bbf4-42c1f8318b4c.png","url":"https://www.getapp.com.au/software/91276/five9","@type":"ListItem"},{"name":"Aircall","position":24,"image":"https://images.g2crowd.com/uploads/product/image/da24ab8969ae1c7989ab7867d0dd2142/aircall.png","url":"https://www.getapp.com.au/software/100333/aircall","@type":"ListItem"},{"name":"Convoso","position":25,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/689f3e71-cf5e-436f-9e79-09a0d3b9d3a9.png","url":"https://www.getapp.com.au/software/8280/cloud-predictive-dialer","@type":"ListItem"}],"numberOfItems":25}
</script>