---
description: View GetApp's list to see the best-rated Open source Call Centre Software. We provide Australia business users free, in-depth and specific guidance on the best software type for their business. Our user-friendly interactive tool allows you to filter by price, features, and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Open source Call Centre Software - Prices & Reviews - GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Open Source Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software)

# Call Centre Software

Canonical: https://www.getapp.com.au/directory/275/call-center/software

> Call Centre Software helps organisations manage their inbound and outbound communications with customers over the telephone. Call centre management software may be used for marketing, sales, product support, and customer queries. It automatically matches callers with existing database entries and adds new ones to the customer repository. Call centre calling software queues callers, assigns them to available operators and gives call centre operators access to client records to review prior conversation logs before handling a call. It can also be used for follow-ups, feedback requests, and supervisor input through call barging and other techniques. Call centre tools can help streamline repetitive processes, give operators complete visibility into call logs and previous queries, offer supervisors an accurate depiction of the call centre’s performance, and facilitate prompt customer support. Compared to conventional business phone systems, they enable contact centres to deploy smaller remote teams with potentially higher productivity, greater flexibility, enhanced security, easier cross-department collaboration, and lower costs. Call centre tracking software comes with a long list of features. This includes call logging, recording, and automatic call distribution to ensure that an appropriate operator is assigned to each call. It also has interactive voice recognition (IVR) for greetings, queuing, and customer data input. Another feature is queue management which can help manage pending calls. Though conventionally thought of as a type of Business Phone System or Voice over Internet Protocol (VoIP) Software, call centre software is evolving and extending to channels like email, instant messaging, live chat, SMS text, and social media. Over the years, the line that separated it from Contact Centre Software and Customer Service Software has become blurred.

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## Products

1. [Zoho Desk](https://www.getapp.com.au/software/10036/zoho-desk) — 4.5/5 (2212 reviews) — Customer service software for businesses of all sizes
2. [VICIdial](https://www.getapp.com.au/software/110383/vicidial) — 4.7/5 (265 reviews) — Open source call center software with predictive dialer
3. [Amazon Connect](https://www.getapp.com.au/software/2057092/amazon-connect) — 4.5/5 (93 reviews) — Scalable Omnichannel Contact Center Solution
4. [Vodia PBX](https://www.getapp.com.au/software/2085627/vodia-pbx) — 4.7/5 (16 reviews) — Cloud-based IP PBX for business communications
5. [HiperMe\!](https://www.getapp.com.au/software/2072531/hiperme) — 4.8/5 (10 reviews) — Unified communications and contact center platform
6. [SanCCS](https://www.getapp.com.au/software/2074443/sanccs) — 5.0/5 (6 reviews) — Attain the Best Call Center Solutions by SAN Softwares.
7. [OMniLeads](https://www.getapp.com.au/software/2078048/omnileads) — 4.2/5 (5 reviews) — Open-source contact center tool for customer communication.
8. [Flexydial](https://www.getapp.com.au/software/2062751/flexydial) — 4.0/5 (3 reviews) — Dialer management software for midsized to large businesses
9. [PBXact](https://www.getapp.com.au/software/103441/freepbx-hosting) — 3.0/5 (2 reviews) — Cloud-hosted, commercially-supported version of FreePBX
10. [Amtelco Contact Center Software](https://www.getapp.com.au/software/2082871/amtelco-contact-center-software) — 4.5/5 (2 reviews) — Call center software
11. [MiaRec](https://www.getapp.com.au/software/2045983/miarec) — 5.0/5 (1 reviews) — Boost Efficiency. Elevate Experiences. Improve Outcomes.
12. [Vaani](https://www.getapp.com.au/software/2052323/vaani) (0 reviews) — Customized Solutions Providing Seamless Customer Experience
13. [CalLite CRM](https://www.getapp.com.au/software/2071453/callite-crm) (0 reviews) — CRM software for managing marketing activities
14. [KingAsterisk Contact Center Software](https://www.getapp.com.au/software/2081632/kingasterisk-call-center-dialer) (0 reviews) — Contact Center Software Solution \& Vicidial Solutions

## Related Categories

- [Predictive Dialer Software](https://www.getapp.com.au/directory/849/predictive-dialer/software)
- [VoIP Software](https://www.getapp.com.au/directory/107/voip/software)
- [Telephony Software](https://www.getapp.com.au/directory/294/telephony/software)
- [Call Recording Software](https://www.getapp.com.au/directory/935/call-recording/software)
- [Auto Dialer Software](https://www.getapp.com.au/directory/1067/auto-dialer/software)

## Links

- [View on GetApp](https://www.getapp.com.au/directory/275/call-center/software)
- [All Categories](https://www.getapp.com.au/directory)

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