---
description: Discover the most popular Free Call Centre Software tools and compare user ratings, pricing, features, and free demo versions.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Top Free Call Centre Software Applications and Tools | GetApp Australia 2026
---

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# Call Centre Software

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> Call Centre Software helps organisations manage their inbound and outbound communications with customers over the telephone. Call centre management software may be used for marketing, sales, product support, and customer queries. It automatically matches callers with existing database entries and adds new ones to the customer repository. Call centre calling software queues callers, assigns them to available operators and gives call centre operators access to client records to review prior conversation logs before handling a call. It can also be used for follow-ups, feedback requests, and supervisor input through call barging and other techniques. Call centre tools can help streamline repetitive processes, give operators complete visibility into call logs and previous queries, offer supervisors an accurate depiction of the call centre’s performance, and facilitate prompt customer support. Compared to conventional business phone systems, they enable contact centres to deploy smaller remote teams with potentially higher productivity, greater flexibility, enhanced security, easier cross-department collaboration, and lower costs. Call centre tracking software comes with a long list of features. This includes call logging, recording, and automatic call distribution to ensure that an appropriate operator is assigned to each call. It also has interactive voice recognition (IVR) for greetings, queuing, and customer data input. Another feature is queue management which can help manage pending calls. Though conventionally thought of as a type of Business Phone System or Voice over Internet Protocol (VoIP) Software, call centre software is evolving and extending to channels like email, instant messaging, live chat, SMS text, and social media. Over the years, the line that separated it from Contact Centre Software and Customer Service Software has become blurred.

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## Products

1. [Oracle B2C Service](https://www.getapp.com.au/software/101095/oracle-rightnow-contact-center-experience) — 4.5/5 (32 reviews) — Cloud-based, multi-channel contact center platform
2. [Voiso](https://www.getapp.com.au/software/133847/voiso) — 4.7/5 (30 reviews) — AI-first contact center software to drive your growth
3. [Helpshift](https://www.getapp.com.au/software/102163/helpshift) — 3.9/5 (29 reviews) — Digital customer service platform and ticketing system
4. [MAXvoice](https://www.getapp.com.au/software/132083/maxvoice) — 4.9/5 (29 reviews) — Communication tool that connects teams via voice calling
5. [eTollFree](https://www.getapp.com.au/software/2058523/etollfree) — 4.6/5 (29 reviews) — Predictive dialer software for call centers
6. [FocalScope](https://www.getapp.com.au/software/2052707/focalscope-1) — 5.0/5 (28 reviews) — Call center management software
7. [VCC Live](https://www.getapp.com.au/software/112247/vcc-live) — 4.7/5 (27 reviews) — All-in-one Cloud Contact Center Software
8. [QueueMetrics](https://www.getapp.com.au/software/2080942/queuemetrics) — 4.7/5 (27 reviews) — Call center management software
9. [CallFire](https://www.getapp.com.au/software/91630/callfire) — 4.3/5 (26 reviews) — Telephony and call center app
10. [Ytel](https://www.getapp.com.au/software/104729/x5-cloud-contact-center) — 3.9/5 (26 reviews) — Awarded Outbound Contact Center Software (24/7 U.S. Support)
11. [CDR Call Reporting for Cisco](https://www.getapp.com.au/software/2057692/cdr-call-reporting-for-cisco) — 5.0/5 (25 reviews) — Unified Communication Solution
12. [Snapforce](https://www.getapp.com.au/software/101047/snapforce) — 4.1/5 (24 reviews) — CRM, call center and telephony software
13. [Qubicles](https://www.getapp.com.au/software/107053/qubicles) — 4.4/5 (24 reviews) — Revolutionary blockchain-powered contact center software
14. [Sales Sling](https://www.getapp.com.au/software/116295/sales-sling) — 4.4/5 (24 reviews) — Cloud based auto dialer \& lead management platform
15. [Dialfire](https://www.getapp.com.au/software/119803/dialfire) — 4.7/5 (23 reviews) — Cloud-based outbound call center software
16. [RingCentral Engage Voice](https://www.getapp.com.au/software/121023/ringcentral-engage-voice) — 4.5/5 (23 reviews) — Outbound contact center software for business of all sizes
17. [Natterbox](https://www.getapp.com.au/software/102375/natterbox) — 4.1/5 (22 reviews) — The Voice Experts for Salesforce
18. [SalesExec](https://www.getapp.com.au/software/91101/salesexec) — 4.7/5 (22 reviews) — SalesExec for Call Centers and Sales Teams
19. [PIMS Dialer](https://www.getapp.com.au/software/102281/pims-auto-dialer) — 4.5/5 (21 reviews) — Predictive dialer software for enterprise call centers
20. [Dixa](https://www.getapp.com.au/software/107757/dixa) — 4.3/5 (20 reviews) — Conversational Customer Service Software
21. [EvaluAgent](https://www.getapp.com.au/software/2039907/evaluagent) — 4.7/5 (20 reviews) — Quality assurance solution for customer service and sales
22. [QEval](https://www.getapp.com.au/software/2043339/qeval) — 4.0/5 (20 reviews) — Quality matters
23. [Ring.io](https://www.getapp.com.au/software/102731/ringio) — 4.1/5 (19 reviews) — Intelligent sales call handling with native CRM integration
24. [Cloudya](https://www.getapp.com.au/software/108449/nfon) — 4.0/5 (19 reviews) — Integrated business communications platform.
25. [Eloquant](https://www.getapp.com.au/software/2067984/eloquant) — 4.3/5 (19 reviews) — Cloud Contact Center Customer Experience platform

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## Related Categories

- [Business Phone Systems](https://www.getapp.com.au/directory/1099/business-phone-systems/software)
- [Predictive Dialer Software](https://www.getapp.com.au/directory/849/predictive-dialer/software)
- [VoIP Software](https://www.getapp.com.au/directory/107/voip/software)
- [Call Recording Software](https://www.getapp.com.au/directory/935/call-recording/software)
- [Telephony Software](https://www.getapp.com.au/directory/294/telephony/software)

## Links

- [View on GetApp](https://www.getapp.com.au/directory/275/call-center/software)
- [All Categories](https://www.getapp.com.au/directory)

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