---
description: Discover the most popular Free Call Centre Software tools and compare user ratings, pricing, features, and free demo versions.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Top Free Call Centre Software Applications and Tools | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Free Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software)

# Call Centre Software

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> Call Centre Software helps organisations manage their inbound and outbound communications with customers over the telephone. Call centre management software may be used for marketing, sales, product support, and customer queries. It automatically matches callers with existing database entries and adds new ones to the customer repository. Call centre calling software queues callers, assigns them to available operators and gives call centre operators access to client records to review prior conversation logs before handling a call. It can also be used for follow-ups, feedback requests, and supervisor input through call barging and other techniques. Call centre tools can help streamline repetitive processes, give operators complete visibility into call logs and previous queries, offer supervisors an accurate depiction of the call centre’s performance, and facilitate prompt customer support. Compared to conventional business phone systems, they enable contact centres to deploy smaller remote teams with potentially higher productivity, greater flexibility, enhanced security, easier cross-department collaboration, and lower costs. Call centre tracking software comes with a long list of features. This includes call logging, recording, and automatic call distribution to ensure that an appropriate operator is assigned to each call. It also has interactive voice recognition (IVR) for greetings, queuing, and customer data input. Another feature is queue management which can help manage pending calls. Though conventionally thought of as a type of Business Phone System or Voice over Internet Protocol (VoIP) Software, call centre software is evolving and extending to channels like email, instant messaging, live chat, SMS text, and social media. Over the years, the line that separated it from Contact Centre Software and Customer Service Software has become blurred.

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## Products

1. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews) — AI powered customer service across all channels
2. [Aircall](https://www.getapp.com.au/software/100333/aircall) — 4.2/5 (458 reviews) — AI powered customer communications platform
3. [3CX](https://www.getapp.com.au/software/103409/3cx) — 4.4/5 (465 reviews) — Web \& mobile-based (Android, iOS) communications system.
4. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews) — Multichannel Help Desk Solution with Powerful AI Features
5. [JustCall](https://www.getapp.com.au/software/2047760/justcall) — 4.1/5 (223 reviews) — AI-Powered Customer Communication for Sales \& Support Teams
6. [Webex Suite](https://www.getapp.com.au/software/10375/webex) — 4.4/5 (7396 reviews) — One app for everything. And everyone.
7. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3409 reviews) — Online helpdesk system and customer service software
8. [Zoho Desk](https://www.getapp.com.au/software/10036/zoho-desk) — 4.5/5 (2211 reviews) — Customer service software for businesses of all sizes
9. [RingEX](https://www.getapp.com.au/software/105173/ringcentral-mvp) — 4.2/5 (1201 reviews) — RingEX - AI meets trusted communications
10. [Bitrix24](https://www.getapp.com.au/software/90602/bitrix24) — 4.2/5 (984 reviews) — All in one business management workspace
11. [Ringover](https://www.getapp.com.au/software/117547/ringover) — 4.7/5 (858 reviews) — 100% cloud phone for startups and SMEs
12. [Salesforce Service Cloud](https://www.getapp.com.au/software/91754/salesforce-1-service-cloud) — 4.5/5 (820 reviews) — AI powered customer service management platform
13. [CallHippo](https://www.getapp.com.au/software/107461/callhippo) — 4.4/5 (675 reviews) — Cloud-based phone system for sales, support \& growing teams
14. [GoTo Connect](https://www.getapp.com.au/software/103797/goto-connect) — 4.5/5 (668 reviews) — The first-ever truly unified voice and video solution.
15. [CXone Mpower](https://www.getapp.com.au/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud-based contact center software
16. [ActivTrak](https://www.getapp.com.au/software/110667/activtrak) — 4.5/5 (577 reviews) — Cloud-based platform for managing workforce intelligence
17. [Dialpad](https://www.getapp.com.au/software/103849/dialpad-sell) — 4.2/5 (562 reviews) — Cloud communications system for enterprise businesses
18. [Agile CRM](https://www.getapp.com.au/software/102073/agile-crm) — 4.1/5 (524 reviews) — Sales and marketing CRM for growing businesses
19. [Twilio](https://www.getapp.com.au/software/90610/twilio-communications-platform) — 4.4/5 (501 reviews) — Build, Scale, and Operate Customized Communication Solutions
20. [HubSpot Sales Hub](https://www.getapp.com.au/software/101107/hubspot-saleshub) — 4.5/5 (497 reviews) — Freemium email productivity \& tracking for sales teams
21. [Convoso](https://www.getapp.com.au/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews) — AI virtual agent for call center automation
22. [Vonage Business Communications](https://www.getapp.com.au/software/102429/vonage-business) — 4.0/5 (320 reviews) — Cloud-based business VoIP phone service
23. [Kixie PowerCall](https://www.getapp.com.au/software/104961/kixie) — 4.6/5 (293 reviews) — More Connections, Better Conversations. AI-enhanced RevComms
24. [MiVoice Business Solution](https://www.getapp.com.au/software/91612/mivoice-business-solution) — 4.2/5 (283 reviews) — AI-powered communications solutions for all industries
25. [CloudTalk](https://www.getapp.com.au/software/114835/cloudtalk) — 4.4/5 (268 reviews) — Cloud-based call center software for sales and support teams

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Next: [Next page](https://www.getapp.com.au/directory/275/call-center/pricing/free/software?page=2)

## Related Categories

- [Business Phone Systems](https://www.getapp.com.au/directory/1099/business-phone-systems/software)
- [Predictive Dialer Software](https://www.getapp.com.au/directory/849/predictive-dialer/software)
- [VoIP Software](https://www.getapp.com.au/directory/107/voip/software)
- [Call Recording Software](https://www.getapp.com.au/directory/935/call-recording/software)
- [Telephony Software](https://www.getapp.com.au/directory/294/telephony/software)

## Links

- [View on GetApp](https://www.getapp.com.au/directory/275/call-center/software)
- [All Categories](https://www.getapp.com.au/directory)

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