---
description: View GetApp's list to see the best-rated Windows Call Centre Software. We provide Australia business users free, in-depth and specific guidance on the best software type for their business. Our user-friendly interactive tool allows you to filter by price, features, and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Call Centre Software for Windows - Prices & Reviews | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software for Windows](https://www.getapp.com.au/directory/275/call-center/software)

# Call Centre Software

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> Call Centre Software helps organisations manage their inbound and outbound communications with customers over the telephone. Call centre management software may be used for marketing, sales, product support, and customer queries. It automatically matches callers with existing database entries and adds new ones to the customer repository. Call centre calling software queues callers, assigns them to available operators and gives call centre operators access to client records to review prior conversation logs before handling a call. It can also be used for follow-ups, feedback requests, and supervisor input through call barging and other techniques. Call centre tools can help streamline repetitive processes, give operators complete visibility into call logs and previous queries, offer supervisors an accurate depiction of the call centre’s performance, and facilitate prompt customer support. Compared to conventional business phone systems, they enable contact centres to deploy smaller remote teams with potentially higher productivity, greater flexibility, enhanced security, easier cross-department collaboration, and lower costs. Call centre tracking software comes with a long list of features. This includes call logging, recording, and automatic call distribution to ensure that an appropriate operator is assigned to each call. It also has interactive voice recognition (IVR) for greetings, queuing, and customer data input. Another feature is queue management which can help manage pending calls. Though conventionally thought of as a type of Business Phone System or Voice over Internet Protocol (VoIP) Software, call centre software is evolving and extending to channels like email, instant messaging, live chat, SMS text, and social media. Over the years, the line that separated it from Contact Centre Software and Customer Service Software has become blurred.

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## Products

1. [Aircall](https://www.getapp.com.au/software/100333/aircall) — 4.2/5 (458 reviews) — AI powered customer communications platform
2. [3CX](https://www.getapp.com.au/software/103409/3cx) — 4.4/5 (465 reviews) — Web \& mobile-based (Android, iOS) communications system.
3. [JustCall](https://www.getapp.com.au/software/2047760/justcall) — 4.1/5 (223 reviews) — AI-Powered Customer Communication for Sales \& Support Teams
4. [Webex Suite](https://www.getapp.com.au/software/10375/webex) — 4.4/5 (7396 reviews) — One app for everything. And everyone.
5. [Zoho Desk](https://www.getapp.com.au/software/10036/zoho-desk) — 4.5/5 (2211 reviews) — Customer service software for businesses of all sizes
6. [RingEX](https://www.getapp.com.au/software/105173/ringcentral-mvp) — 4.2/5 (1200 reviews) — RingEX - AI meets trusted communications
7. [Bitrix24](https://www.getapp.com.au/software/90602/bitrix24) — 4.2/5 (984 reviews) — All in one business management workspace
8. [Nextiva](https://www.getapp.com.au/software/91289/nextiva) — 4.6/5 (914 reviews) — AI-enabled solution to streamline business communication
9. [Ringover](https://www.getapp.com.au/software/117547/ringover) — 4.7/5 (858 reviews) — 100% cloud phone for startups and SMEs
10. [Salesforce Service Cloud](https://www.getapp.com.au/software/91754/salesforce-1-service-cloud) — 4.5/5 (820 reviews) — AI powered customer service management platform
11. [Talkdesk](https://www.getapp.com.au/software/100659/talkdesk) — 4.5/5 (732 reviews) — Cloud-based contact center \& customer experience platform
12. [CallHippo](https://www.getapp.com.au/software/107461/callhippo) — 4.4/5 (675 reviews) — Cloud-based phone system for sales, support \& growing teams
13. [GoTo Connect](https://www.getapp.com.au/software/103797/goto-connect) — 4.5/5 (668 reviews) — The first-ever truly unified voice and video solution.
14. [CXone Mpower](https://www.getapp.com.au/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud-based contact center software
15. [ActivTrak](https://www.getapp.com.au/software/110667/activtrak) — 4.5/5 (577 reviews) — Cloud-based platform for managing workforce intelligence
16. [Dialpad](https://www.getapp.com.au/software/103849/dialpad-sell) — 4.2/5 (562 reviews) — Cloud communications system for enterprise businesses
17. [Agile CRM](https://www.getapp.com.au/software/102073/agile-crm) — 4.1/5 (524 reviews) — Sales and marketing CRM for growing businesses
18. [Vonage Business Communications](https://www.getapp.com.au/software/102429/vonage-business) — 4.0/5 (320 reviews) — Cloud-based business VoIP phone service
19. [DialedIn CCaaS](https://www.getapp.com.au/software/104279/chasedata) — 4.8/5 (314 reviews) — Cloud-based contact center solution to streamline operations
20. [Kixie PowerCall](https://www.getapp.com.au/software/104961/kixie) — 4.6/5 (293 reviews) — More Connections, Better Conversations. AI-enhanced RevComms
21. [MiVoice Business Solution](https://www.getapp.com.au/software/91612/mivoice-business-solution) — 4.2/5 (283 reviews) — AI-powered communications solutions for all industries
22. [CloudTalk](https://www.getapp.com.au/software/114835/cloudtalk) — 4.4/5 (268 reviews) — Cloud-based call center software for sales and support teams
23. [VICIdial](https://www.getapp.com.au/software/110383/vicidial) — 4.7/5 (264 reviews) — Open source call center software with predictive dialer
24. [Calabrio ONE](https://www.getapp.com.au/software/2073149/calabrio-one-suite) — 4.5/5 (263 reviews) — Comprehensive performance software for contact centers
25. [Genesys Cloud CX](https://www.getapp.com.au/software/104597/genesys-cloud) — 4.3/5 (262 reviews) — Mobile optimised cloud call centre with multichannel routing

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Next: [Next page](https://www.getapp.com.au/directory/275/call-center/deployment-options/windows/software?page=2)

## Related Categories

- [Business Phone Systems](https://www.getapp.com.au/directory/1099/business-phone-systems/software)
- [Predictive Dialer Software](https://www.getapp.com.au/directory/849/predictive-dialer/software)
- [VoIP Software](https://www.getapp.com.au/directory/107/voip/software)
- [Call Recording Software](https://www.getapp.com.au/directory/935/call-recording/software)
- [Telephony Software](https://www.getapp.com.au/directory/294/telephony/software)

## Links

- [View on GetApp](https://www.getapp.com.au/directory/275/call-center/software)
- [All Categories](https://www.getapp.com.au/directory)

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