---
description: Page 2 - See our list of the best Knowledge Management Systems. We provide Australian business users the most detailed information on software. Filter by price, features, and user rating to choose the best tool.
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title: Page 2 - Knowledge Management Systems - Prices & Reviews | GetApp Australia 2026
---

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# Knowledge Management Systems

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> Knowledge Management Software is an IT system that stores, shares, and retrieves information about an organisation's people, processes, practices, culture, and content items. The purpose of enterprise knowledge management software is to assist employees in identifying and organising the company’s knowledge pool, building a ‘single source of truth’ that is easily accessible, discoverable, and customisable to different user groups. This pool of knowledge may consist of industry regulations, company policies, tutorials, user guides, professional experience, or various other forms of knowledge. Knowledge-sharing software may be used by customer-facing staff members and other employees or customers who prefer self-service versus collecting, storing, and retrieving information. The user base could include other employees, board members, prospects, knowledge managers, and content creators. Integrated knowledge management software enables professionals to answer queries by mining data repositories, forums, case studies, and tutorials in real-time and potentially replacing ticketing systems with artificial intelligence (AI) capabilities, like natural language processing, machine learning, and intent inference. Knowledge management solutions can benefit external and internal stakeholders by reducing customer service costs, speeding up onboarding and training activities, promoting problem-solving, and capturing or sharing expertise through team collaboration. As they reduce the need to rediscover information with every query, knowledge management tools can help make companies more efficient. Making data more readily available to customers could also improve customer experiences, boost satisfaction levels, and help convert leads. Typical knowledge management software features are content and knowledge base management, self-service portals, and third-party integrations using API linkage. Knowledge management tools can be considered a subcategory of Content Management Systems. They can also complement Help Desk or Training Software.

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## Products

1. [SolarWinds Service Desk](https://www.getapp.com.au/software/1336/solarwinds-service-desk) — 4.6/5 (577 reviews) — IT Service Desk \& Asset Management Software
2. [SysAid](https://www.getapp.com.au/software/90863/sysaid) — 4.5/5 (511 reviews) — AI-enabled ITSM platform for businesses of all sizes
3. [Flowlu](https://www.getapp.com.au/software/110491/flowlu) — 4.8/5 (387 reviews) — Work automation and team collaboration in one platform.
4. [IT Glue](https://www.getapp.com.au/software/113707/itglue) — 4.6/5 (331 reviews) — Track, find and know everything in under 30 seconds.
5. [Jolt](https://www.getapp.com.au/software/104225/jolt) — 4.6/5 (308 reviews) — Comprehensive digital food safety \& operations software
6. [M-Files](https://www.getapp.com.au/software/91125/m-files-dms) — 4.4/5 (274 reviews) — Cloud-based document management platform.
7. [Genesys Cloud CX](https://www.getapp.com.au/software/104597/genesys-cloud) — 4.3/5 (262 reviews) — Mobile optimised cloud call centre with multichannel routing
8. [Bloomfire](https://www.getapp.com.au/software/90448/bloomfire) — 4.4/5 (254 reviews) — Knowledge sharing \& insights platform
9. [Caspio](https://www.getapp.com.au/software/90524/caspio) — 4.6/5 (249 reviews) — Build online database applications without coding.
10. [KnowledgeOwl](https://www.getapp.com.au/software/91819/helpgizmo) — 4.8/5 (236 reviews) — Knowledge base and documentation software
11. [ManageEngine ServiceDesk Plus](https://www.getapp.com.au/software/20521/manageengine-service-desk-plus) — 4.4/5 (227 reviews) — Cloud IT Help Desk Software
12. [Help Scout](https://www.getapp.com.au/software/90462/help-scout) — 4.6/5 (225 reviews) — Cloud-based customer support platform
13. [Quip](https://www.getapp.com.au/software/104093/quip) — 4.4/5 (209 reviews) — Docs, tasks, \& spreadsheet collaboration with built-in chat
14. [HelpCrunch](https://www.getapp.com.au/software/110489/helpcrunch) — 4.8/5 (195 reviews) — Customer Communication tool for support, marketing \& sales
15. [HubSpot Service Hub](https://www.getapp.com.au/software/119575/hubspot-service-hub) — 4.4/5 (187 reviews) — Cloud-based customer service solution for firms of all sizes
16. [Vivantio](https://www.getapp.com.au/software/91516/vivantio) — 4.3/5 (178 reviews) — Flexible Software. Focused Service.
17. [Fusebase](https://www.getapp.com.au/software/123235/nimbus-note) — 4.7/5 (176 reviews) — Collaboration and information management tool
18. [Responsive](https://www.getapp.com.au/software/103221/responsive) — 4.6/5 (172 reviews) — Be more strategic, efficient, successful and Responsive.
19. [GreenRope](https://www.getapp.com.au/software/10292/greenrope) — 4.3/5 (155 reviews) — CRM solution for sales, marketing and operations
20. [ServiceNow Customer Service Management](https://www.getapp.com.au/software/2058097/servicenow-customer-service-management) — 4.4/5 (151 reviews) — Automate requests and deliver effortless experiences
21. [MangoApps](https://www.getapp.com.au/software/8221/mangoapps) — 4.4/5 (150 reviews) — Bring your frontline and office teams together
22. [Gist](https://www.getapp.com.au/software/2069118/gist) — 4.7/5 (149 reviews) — AI-enabled customer communication solution
23. [Hiver](https://www.getapp.com.au/software/20502/hiver) — 4.7/5 (146 reviews) — Modern, AI help desk software built for fast teams.
24. [BOSSDesk](https://www.getapp.com.au/software/120371/boss-solutions-suite) — 4.6/5 (139 reviews) — BOSSDesk a FrontRunner in Help Desk Software
25. [Paperpile](https://www.getapp.com.au/software/2050352/paperpile) — 4.8/5 (122 reviews) — Knowledge management software

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## Related Categories

- [Content Management Systems](https://www.getapp.com.au/directory/276/content-management-system-cms/software)
- [Intranet Software](https://www.getapp.com.au/directory/1037/intranet/software)
- [Document Management Software](https://www.getapp.com.au/directory/284/document-management/software)
- [Collaboration Software](https://www.getapp.com.au/directory/335/web-collaboration/software)
- [Knowledge Base Software](https://www.getapp.com.au/directory/2823/knowledge-base/software)

## Links

- [View on GetApp](https://www.getapp.com.au/directory/257/knowledge-management/software)
- [All Categories](https://www.getapp.com.au/directory)

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