---
description: Discover the most popular Free Knowledge Management Systems tools and compare user ratings, pricing, features, and free demo versions.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Top Free Knowledge Management Systems Applications and Tools | GetApp Australia 2026
---

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# Knowledge Management Systems

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> Knowledge Management Software is an IT system that stores, shares, and retrieves information about an organisation's people, processes, practices, culture, and content items. The purpose of enterprise knowledge management software is to assist employees in identifying and organising the company’s knowledge pool, building a ‘single source of truth’ that is easily accessible, discoverable, and customisable to different user groups. This pool of knowledge may consist of industry regulations, company policies, tutorials, user guides, professional experience, or various other forms of knowledge. Knowledge-sharing software may be used by customer-facing staff members and other employees or customers who prefer self-service versus collecting, storing, and retrieving information. The user base could include other employees, board members, prospects, knowledge managers, and content creators. Integrated knowledge management software enables professionals to answer queries by mining data repositories, forums, case studies, and tutorials in real-time and potentially replacing ticketing systems with artificial intelligence (AI) capabilities, like natural language processing, machine learning, and intent inference. Knowledge management solutions can benefit external and internal stakeholders by reducing customer service costs, speeding up onboarding and training activities, promoting problem-solving, and capturing or sharing expertise through team collaboration. As they reduce the need to rediscover information with every query, knowledge management tools can help make companies more efficient. Making data more readily available to customers could also improve customer experiences, boost satisfaction levels, and help convert leads. Typical knowledge management software features are content and knowledge base management, self-service portals, and third-party integrations using API linkage. Knowledge management tools can be considered a subcategory of Content Management Systems. They can also complement Help Desk or Training Software.

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## Products

1. [elevio](https://www.getapp.com.au/software/101831/elevio) — 4.6/5 (30 reviews) — Self-service support \& customer education platform
2. [HelpSpace](https://www.getapp.com.au/software/2049069/helpspace) — 4.8/5 (30 reviews) — Customer Support Software for SMBs
3. [ilos](https://www.getapp.com.au/software/103363/ilos) — 4.8/5 (29 reviews) — Video's Most Interactive Platform
4. [Klyck](https://www.getapp.com.au/software/2066842/klyck) — 4.9/5 (29 reviews) — Everything in one place for documents in motion
5. [Planio](https://www.getapp.com.au/software/8248/planio) — 4.6/5 (28 reviews) — Manage Sofware Projects in One Place
6. [ProProfs Knowledge Base](https://www.getapp.com.au/software/100156/proprofs-knowledge-base-software) — 4.7/5 (28 reviews) — Create, design, and publish knowledge base, help center, FAQ
7. [IdeaScale](https://www.getapp.com.au/software/90786/ideascale) — 4.6/5 (28 reviews) — Leading Idea and Innovation Management Software
8. [Elucidat](https://www.getapp.com.au/software/91245/elucidat) — 4.6/5 (28 reviews) — Enabling impactful elearning at scale.
9. [eHabilis](https://www.getapp.com.au/software/2038219/ehabilis) — 4.9/5 (28 reviews) — Cloud-based knowledge and talent management software
10. [ProcedureFlow](https://www.getapp.com.au/software/106737/procedureflow) — 4.9/5 (27 reviews) — Cloud-based knowledge management software
11. [XWiki](https://www.getapp.com.au/software/10289/xwiki) — 4.7/5 (25 reviews) — Open-Source Extensible Wiki. Knowledge Finally Organized.
12. [ProProfs Training Maker](https://www.getapp.com.au/software/90880/proprofs-training-maker) — 4.8/5 (25 reviews) — Create Online Training Courses \& Assessments Easily
13. [dominKnow | ONE](https://www.getapp.com.au/software/112475/dominknow-platform) — 4.7/5 (24 reviews) — Powering Your Learning Ecosystem
14. [Edmingle](https://www.getapp.com.au/software/2064222/edmingle) — 4.5/5 (24 reviews) — Build. Manage. Scale.
15. [Standuply](https://www.getapp.com.au/software/114275/standuply) — 4.7/5 (23 reviews) — Digital scrum master bot for Slack
16. [Method Grid](https://www.getapp.com.au/software/129315/method-grid) — 4.7/5 (23 reviews) — Define and deliver your way
17. [WordLift](https://www.getapp.com.au/software/2051796/wordlift) — 4.8/5 (23 reviews) — AI-powered SEO
18. [GitBook](https://www.getapp.com.au/software/2077520/gitbook) — 4.5/5 (23 reviews) — Knowledge management solution for engineering teams
19. [MemberKit](https://www.getapp.com.au/software/2075502/memberkit) — 4.7/5 (23 reviews) — Cloud-based platform for digital content creators
20. [Docsie](https://www.getapp.com.au/software/121343/docsie) — 4.7/5 (22 reviews) — Create amazing online help docs that your customers love
21. [Crehana](https://www.getapp.com.au/software/2060565/crehana) — 4.1/5 (22 reviews) — All in one AI HR Platform
22. [BlueSpice](https://www.getapp.com.au/software/2073273/bluespice) — 4.3/5 (22 reviews) — Do knowledge management the Wiki Way\!
23. [Thortspace](https://www.getapp.com.au/software/2060094/thortspace) — 4.6/5 (21 reviews) — Cloud-based \& on-premise strategic planning tool for teams.
24. [Serviceware Knowledge](https://www.getapp.com.au/software/106765/serviceware-knowledge) — 4.5/5 (20 reviews) — Knowledge management platform
25. [ClickHelp](https://www.getapp.com.au/software/112379/clickhelp) — 4.7/5 (19 reviews) — Create, translate and publish your technical documentation\!

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## Related Categories

- [Content Management Systems](https://www.getapp.com.au/directory/276/content-management-system-cms/software)
- [Document Management Software](https://www.getapp.com.au/directory/284/document-management/software)
- [Collaboration Software](https://www.getapp.com.au/directory/335/web-collaboration/software)
- [Service Desk Software](https://www.getapp.com.au/directory/1249/service-desk/software)
- [Issue Tracking Software](https://www.getapp.com.au/directory/580/issue-tracking/software)

## Links

- [View on GetApp](https://www.getapp.com.au/directory/257/knowledge-management/software)
- [All Categories](https://www.getapp.com.au/directory)

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