---
description: Discover the most popular Free Knowledge Management Systems tools and compare user ratings, pricing, features, and free demo versions.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Top Free Knowledge Management Systems Applications and Tools | GetApp Australia 2026
---

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# Knowledge Management Systems

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> Knowledge Management Software is an IT system that stores, shares, and retrieves information about an organisation's people, processes, practices, culture, and content items. The purpose of enterprise knowledge management software is to assist employees in identifying and organising the company’s knowledge pool, building a ‘single source of truth’ that is easily accessible, discoverable, and customisable to different user groups. This pool of knowledge may consist of industry regulations, company policies, tutorials, user guides, professional experience, or various other forms of knowledge. Knowledge-sharing software may be used by customer-facing staff members and other employees or customers who prefer self-service versus collecting, storing, and retrieving information. The user base could include other employees, board members, prospects, knowledge managers, and content creators. Integrated knowledge management software enables professionals to answer queries by mining data repositories, forums, case studies, and tutorials in real-time and potentially replacing ticketing systems with artificial intelligence (AI) capabilities, like natural language processing, machine learning, and intent inference. Knowledge management solutions can benefit external and internal stakeholders by reducing customer service costs, speeding up onboarding and training activities, promoting problem-solving, and capturing or sharing expertise through team collaboration. As they reduce the need to rediscover information with every query, knowledge management tools can help make companies more efficient. Making data more readily available to customers could also improve customer experiences, boost satisfaction levels, and help convert leads. Typical knowledge management software features are content and knowledge base management, self-service portals, and third-party integrations using API linkage. Knowledge management tools can be considered a subcategory of Content Management Systems. They can also complement Help Desk or Training Software.

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## Products

1. [SocialChorus](https://www.getapp.com.au/software/102011/socialchorus) — 4.4/5 (43 reviews) — Work as One
2. [Speakap](https://www.getapp.com.au/software/114137/speakap) — 4.4/5 (43 reviews) — Stay on the pulse of your organization. From anywhere.
3. [Citavi](https://www.getapp.com.au/software/2048751/citavi) — 4.3/5 (43 reviews) — Streamline your research and writing.
4. [Starmind](https://www.getapp.com.au/software/2055548/starmind) — 4.5/5 (43 reviews) — Workforce and knowledge management software
5. [Slite](https://www.getapp.com.au/software/124947/slite) — 4.7/5 (42 reviews) — Your team’s go-to for instant answers
6. [Elium](https://www.getapp.com.au/software/9697/elium) — 4.8/5 (41 reviews) — Smart knowledge for global operations and customer services
7. [Elastic Enterprise Search](https://www.getapp.com.au/software/107383/site-search) — 4.4/5 (41 reviews) — Search everything, anywhere
8. [GLPI](https://www.getapp.com.au/software/2049885/glpi) — 4.5/5 (41 reviews) — GLPI is an IT Service Management software.
9. [BlogIn](https://www.getapp.com.au/software/2059714/blogin) — 4.6/5 (41 reviews) — Cloud-based platform for managing internal communications.
10. [Slab](https://www.getapp.com.au/software/116243/slab) — 4.8/5 (40 reviews) — Slab is a knowledge hub for the modern workplace.
11. [AirManual](https://www.getapp.com.au/software/2050844/airmanual) — 4.9/5 (39 reviews) — Makes processes simple.
12. [Dashworks](https://www.getapp.com.au/software/2068942/dashworks) — 4.3/5 (39 reviews) — Your company's intelligent assistant.
13. [Deskpro](https://www.getapp.com.au/software/100699/deskpro) — 4.6/5 (38 reviews) — Customer service software you can depend on
14. [Happeo](https://www.getapp.com.au/software/113459/happeo) — 4.6/5 (38 reviews) — An exclusive G Suite integrated Intranet \& social platform
15. [FORM OpX](https://www.getapp.com.au/software/103131/form-com) — 4.5/5 (36 reviews) — The Digital Assistant for the Frontline
16. [UseResponse](https://www.getapp.com.au/software/101983/useresponse) — 4.6/5 (36 reviews) — All-in-one Customer Support and Feedback Suite
17. [User.com](https://www.getapp.com.au/software/104019/user) — 4.6/5 (36 reviews) — The engine of growth. An all in one solution for user data.
18. [Malcolm\!](https://www.getapp.com.au/software/114503/malcolm) — 4.9/5 (36 reviews) — At your service
19. [SmarterU LMS](https://www.getapp.com.au/software/100833/smarteru) — 4.8/5 (35 reviews) — We Solve Training Pain\!
20. [Assembly](https://www.getapp.com.au/software/2037815/assembly) — 4.8/5 (35 reviews) — The new standard for modern service businesses.
21. [AnswerHub](https://www.getapp.com.au/software/102519/answerhub) — 4.2/5 (34 reviews) — Developers Enabling Developers
22. [Nuxeo](https://www.getapp.com.au/software/91091/nuxeo) — 4.2/5 (32 reviews) — Modern content management for enterprise organizations.
23. [Milldesk](https://www.getapp.com.au/software/129467/milldesk) — 5.0/5 (31 reviews) — IT help desk and service desk management
24. [orgavision](https://www.getapp.com.au/software/2034639/orgavision) — 4.8/5 (31 reviews) — Quality Management Software (QM) orgavision for SMBs
25. [Cayzu](https://www.getapp.com.au/software/91792/cayzu-help-desk) — 5.0/5 (30 reviews) — Cloud Based Ticket Management \& Help Desk Software

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## Related Categories

- [Content Management Systems](https://www.getapp.com.au/directory/276/content-management-system-cms/software)
- [Document Management Software](https://www.getapp.com.au/directory/284/document-management/software)
- [Collaboration Software](https://www.getapp.com.au/directory/335/web-collaboration/software)
- [Service Desk Software](https://www.getapp.com.au/directory/1249/service-desk/software)
- [Issue Tracking Software](https://www.getapp.com.au/directory/580/issue-tracking/software)

## Links

- [View on GetApp](https://www.getapp.com.au/directory/257/knowledge-management/software)
- [All Categories](https://www.getapp.com.au/directory)

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