---
description: Discover the most popular Free Knowledge Management Systems tools and compare user ratings, pricing, features, and free demo versions.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Top Free Knowledge Management Systems Applications and Tools | GetApp Australia 2026
---

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# Knowledge Management Systems

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> Knowledge Management Software is an IT system that stores, shares, and retrieves information about an organisation's people, processes, practices, culture, and content items. The purpose of enterprise knowledge management software is to assist employees in identifying and organising the company’s knowledge pool, building a ‘single source of truth’ that is easily accessible, discoverable, and customisable to different user groups. This pool of knowledge may consist of industry regulations, company policies, tutorials, user guides, professional experience, or various other forms of knowledge. Knowledge-sharing software may be used by customer-facing staff members and other employees or customers who prefer self-service versus collecting, storing, and retrieving information. The user base could include other employees, board members, prospects, knowledge managers, and content creators. Integrated knowledge management software enables professionals to answer queries by mining data repositories, forums, case studies, and tutorials in real-time and potentially replacing ticketing systems with artificial intelligence (AI) capabilities, like natural language processing, machine learning, and intent inference. Knowledge management solutions can benefit external and internal stakeholders by reducing customer service costs, speeding up onboarding and training activities, promoting problem-solving, and capturing or sharing expertise through team collaboration. As they reduce the need to rediscover information with every query, knowledge management tools can help make companies more efficient. Making data more readily available to customers could also improve customer experiences, boost satisfaction levels, and help convert leads. Typical knowledge management software features are content and knowledge base management, self-service portals, and third-party integrations using API linkage. Knowledge management tools can be considered a subcategory of Content Management Systems. They can also complement Help Desk or Training Software.

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## Products

1. [M-Files](https://www.getapp.com.au/software/91125/m-files-dms) — 4.4/5 (274 reviews) — Cloud-based document management platform.
2. [Caspio](https://www.getapp.com.au/software/90524/caspio) — 4.6/5 (249 reviews) — Build online database applications without coding.
3. [KnowledgeOwl](https://www.getapp.com.au/software/91819/helpgizmo) — 4.8/5 (236 reviews) — Knowledge base and documentation software
4. [ManageEngine ServiceDesk Plus](https://www.getapp.com.au/software/20521/manageengine-service-desk-plus) — 4.4/5 (227 reviews) — Cloud IT Help Desk Software
5. [Help Scout](https://www.getapp.com.au/software/90462/help-scout) — 4.6/5 (225 reviews) — Cloud-based customer support platform
6. [Quip](https://www.getapp.com.au/software/104093/quip) — 4.4/5 (209 reviews) — Docs, tasks, \& spreadsheet collaboration with built-in chat
7. [HelpCrunch](https://www.getapp.com.au/software/110489/helpcrunch) — 4.8/5 (195 reviews) — Customer Communication tool for support, marketing \& sales
8. [HubSpot Service Hub](https://www.getapp.com.au/software/119575/hubspot-service-hub) — 4.4/5 (187 reviews) — Cloud-based customer service solution for firms of all sizes
9. [Vivantio](https://www.getapp.com.au/software/91516/vivantio) — 4.3/5 (178 reviews) — Flexible Software. Focused Service.
10. [Fusebase](https://www.getapp.com.au/software/123235/nimbus-note) — 4.7/5 (176 reviews) — Collaboration and information management tool
11. [GreenRope](https://www.getapp.com.au/software/10292/greenrope) — 4.3/5 (155 reviews) — CRM solution for sales, marketing and operations
12. [MangoApps](https://www.getapp.com.au/software/8221/mangoapps) — 4.4/5 (150 reviews) — Bring your frontline and office teams together
13. [Gist](https://www.getapp.com.au/software/2069118/gist) — 4.7/5 (149 reviews) — AI-enabled customer communication solution
14. [Hiver](https://www.getapp.com.au/software/20502/hiver) — 4.7/5 (146 reviews) — Modern, AI help desk software built for fast teams.
15. [BOSSDesk](https://www.getapp.com.au/software/120371/boss-solutions-suite) — 4.6/5 (139 reviews) — BOSSDesk a FrontRunner in Help Desk Software
16. [Paperpile](https://www.getapp.com.au/software/2050352/paperpile) — 4.8/5 (122 reviews) — Knowledge management software
17. [eXo Platform](https://www.getapp.com.au/software/91784/exo-platform) — 4.6/5 (120 reviews) — Digital Workplace Software
18. [ThoughtFarmer](https://www.getapp.com.au/software/110497/thoughtfarmer) — 4.8/5 (117 reviews) — Where teams + ideas grow.
19. [Faveo Helpdesk](https://www.getapp.com.au/software/2059324/faveo-helpdesk) — 4.5/5 (117 reviews) — Faveo Helpdesk helps simplify the customer support process
20. [Supportbench](https://www.getapp.com.au/software/105673/supportbench) — 4.9/5 (116 reviews) — The Only AI Customer Support Platform
21. [Yext](https://www.getapp.com.au/software/105003/yext) — 4.2/5 (114 reviews) — Cloud-based digital presence platform
22. [EisenVault](https://www.getapp.com.au/software/124331/eisenvault) — 4.6/5 (112 reviews) — Document management and digital storage
23. [Clinked](https://www.getapp.com.au/software/90439/clinked) — 4.9/5 (110 reviews) — White-label Client Portal \& Collaboration Software
24. [TOPdesk](https://www.getapp.com.au/software/111785/topdesk) — 4.4/5 (110 reviews) — The service management platform that makes service happen
25. [Shelf](https://www.getapp.com.au/software/109661/shelf) — 4.8/5 (106 reviews) — Cloud-based knowledge management solution

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## Related Categories

- [Content Management Systems](https://www.getapp.com.au/directory/276/content-management-system-cms/software)
- [Document Management Software](https://www.getapp.com.au/directory/284/document-management/software)
- [Collaboration Software](https://www.getapp.com.au/directory/335/web-collaboration/software)
- [Service Desk Software](https://www.getapp.com.au/directory/1249/service-desk/software)
- [Issue Tracking Software](https://www.getapp.com.au/directory/580/issue-tracking/software)

## Links

- [View on GetApp](https://www.getapp.com.au/directory/257/knowledge-management/software)
- [All Categories](https://www.getapp.com.au/directory)

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