---
description: Discover the most popular Free Knowledge Management Systems tools and compare user ratings, pricing, features, and free demo versions.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Top Free Knowledge Management Systems Applications and Tools | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Free Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software)

# Knowledge Management Systems

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> Knowledge Management Software is an IT system that stores, shares, and retrieves information about an organisation's people, processes, practices, culture, and content items. The purpose of enterprise knowledge management software is to assist employees in identifying and organising the company’s knowledge pool, building a ‘single source of truth’ that is easily accessible, discoverable, and customisable to different user groups. This pool of knowledge may consist of industry regulations, company policies, tutorials, user guides, professional experience, or various other forms of knowledge. Knowledge-sharing software may be used by customer-facing staff members and other employees or customers who prefer self-service versus collecting, storing, and retrieving information. The user base could include other employees, board members, prospects, knowledge managers, and content creators. Integrated knowledge management software enables professionals to answer queries by mining data repositories, forums, case studies, and tutorials in real-time and potentially replacing ticketing systems with artificial intelligence (AI) capabilities, like natural language processing, machine learning, and intent inference. Knowledge management solutions can benefit external and internal stakeholders by reducing customer service costs, speeding up onboarding and training activities, promoting problem-solving, and capturing or sharing expertise through team collaboration. As they reduce the need to rediscover information with every query, knowledge management tools can help make companies more efficient. Making data more readily available to customers could also improve customer experiences, boost satisfaction levels, and help convert leads. Typical knowledge management software features are content and knowledge base management, self-service portals, and third-party integrations using API linkage. Knowledge management tools can be considered a subcategory of Content Management Systems. They can also complement Help Desk or Training Software.

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## Products

1. [Document360](https://www.getapp.com.au/software/120723/document360) — 4.7/5 (292 reviews) — AI-powered knowledge base and documentation software
2. [livepro](https://www.getapp.com.au/software/122747/livepro) — 4.8/5 (182 reviews) — Knowledge management system
3. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4090 reviews) — AI powered customer service across all channels
4. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3470 reviews) — Online helpdesk system and customer service software
5. [Slack](https://www.getapp.com.au/software/91563/slack) — 4.7/5 (24185 reviews) — A single place for team communication and workflows
6. [Wix](https://www.getapp.com.au/software/90955/wix) — 4.4/5 (10764 reviews) — Website builder \& business management platform
7. [monday.com AI Work Platform](https://www.getapp.com.au/software/91734/monday-com) — 4.6/5 (6097 reviews) — Project management software
8. [Microsoft SharePoint](https://www.getapp.com.au/software/90850/sharepoint) — 4.4/5 (5460 reviews) — Collaboration \& content management platform
9. [Connecteam](https://www.getapp.com.au/software/105401/connecteam) — 4.6/5 (5308 reviews) — Enhance employee management with the only all-in-one app
10. [Confluence](https://www.getapp.com.au/software/90949/confluence) — 4.5/5 (3715 reviews) — Remote team collaboration and knowledge workspace
11. [Notion](https://www.getapp.com.au/software/132111/notion) — 4.7/5 (2805 reviews) — Project and task management tool
12. [Zoho Desk](https://www.getapp.com.au/software/10036/zoho-desk) — 4.5/5 (2214 reviews) — Customer service software for businesses of all sizes
13. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1787 reviews) — Multichannel Help Desk Solution with Powerful AI Features
14. [Bitrix24](https://www.getapp.com.au/software/90602/bitrix24) — 4.2/5 (1002 reviews) — All in one business management workspace
15. [Salesforce Service Cloud](https://www.getapp.com.au/software/91754/salesforce-1-service-cloud) — 4.5/5 (828 reviews) — AI powered customer service management platform
16. [Freshservice](https://www.getapp.com.au/software/91351/freshservice) — 4.6/5 (792 reviews) — A complete IT service management (ITSM) tool for business
17. [JIRA Service Management](https://www.getapp.com.au/software/91811/jira-service-management) — 4.5/5 (775 reviews) — IT service platform for unified support
18. [Guru](https://www.getapp.com.au/software/123167/guru) — 4.8/5 (640 reviews) — Connect all company knowledge. Access it everywhere. Build t
19. [SolarWinds Service Desk](https://www.getapp.com.au/software/1336/solarwinds-service-desk) — 4.6/5 (577 reviews) — IT Service Desk \& Asset Management Software
20. [Aha\!](https://www.getapp.com.au/software/106671/aha) — 4.7/5 (565 reviews) — Platform for strategic product management
21. [SysAid](https://www.getapp.com.au/software/90863/sysaid) — 4.5/5 (522 reviews) — AI-enabled ITSM platform for businesses of all sizes
22. [Flowlu](https://www.getapp.com.au/software/110491/flowlu) — 4.8/5 (387 reviews) — Work automation and team collaboration in one platform.
23. [M-Files](https://www.getapp.com.au/software/91125/m-files-dms) — 4.4/5 (275 reviews) — Cloud-based document management platform.
24. [Yonyx](https://www.getapp.com.au/software/91207/agi-self-service) — 4.7/5 (258 reviews) — Decision tree driven Interactive guides for customer service
25. [Caspio](https://www.getapp.com.au/software/90524/caspio) — 4.6/5 (249 reviews) — AI platform for building custom business applications.

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## Related Categories

- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)
- [Customer Support Software](https://www.getapp.com.au/directory/562/customer-support/software)
- [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software)
- [Document Management Software](https://www.getapp.com.au/directory/284/document-management/software)
- [Collaboration Software](https://www.getapp.com.au/directory/335/web-collaboration/software)

## Links

- [View on GetApp](https://www.getapp.com.au/directory/257/knowledge-management/software)
- [All Categories](https://www.getapp.com.au/directory)

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