---
description: Discover the most popular Free Knowledge Management Systems tools and compare user ratings, pricing, features, and free demo versions.
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title: Top Free Knowledge Management Systems Applications and Tools | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Free Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software)

# Knowledge Management Systems

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> Knowledge Management Software is an IT system that stores, shares, and retrieves information about an organisation's people, processes, practices, culture, and content items. The purpose of enterprise knowledge management software is to assist employees in identifying and organising the company’s knowledge pool, building a ‘single source of truth’ that is easily accessible, discoverable, and customisable to different user groups. This pool of knowledge may consist of industry regulations, company policies, tutorials, user guides, professional experience, or various other forms of knowledge. Knowledge-sharing software may be used by customer-facing staff members and other employees or customers who prefer self-service versus collecting, storing, and retrieving information. The user base could include other employees, board members, prospects, knowledge managers, and content creators. Integrated knowledge management software enables professionals to answer queries by mining data repositories, forums, case studies, and tutorials in real-time and potentially replacing ticketing systems with artificial intelligence (AI) capabilities, like natural language processing, machine learning, and intent inference. Knowledge management solutions can benefit external and internal stakeholders by reducing customer service costs, speeding up onboarding and training activities, promoting problem-solving, and capturing or sharing expertise through team collaboration. As they reduce the need to rediscover information with every query, knowledge management tools can help make companies more efficient. Making data more readily available to customers could also improve customer experiences, boost satisfaction levels, and help convert leads. Typical knowledge management software features are content and knowledge base management, self-service portals, and third-party integrations using API linkage. Knowledge management tools can be considered a subcategory of Content Management Systems. They can also complement Help Desk or Training Software.

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## Products

1. [livepro](https://www.getapp.com.au/software/122747/livepro) — 4.8/5 (182 reviews) — Knowledge management system
2. [The Generator](https://www.getapp.com.au/software/2066245/the-generator) (0 reviews) — A simple and interactive course builder
3. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4094 reviews) — AI powered customer service across all channels
4. [Aha\!](https://www.getapp.com.au/software/106671/aha) — 4.7/5 (565 reviews) — Platform for strategic product management
5. [Slack](https://www.getapp.com.au/software/91563/slack) — 4.7/5 (24221 reviews) — A single place for team communication and workflows
6. [Wix](https://www.getapp.com.au/software/90955/wix) — 4.4/5 (10795 reviews) — Website builder \& business management platform
7. [monday AI Work Platform](https://www.getapp.com.au/software/91734/monday-com) — 4.6/5 (6123 reviews) — AI-assisted job search and career transition platform
8. [Microsoft SharePoint](https://www.getapp.com.au/software/90850/sharepoint) — 4.4/5 (5470 reviews) — Collaboration \& content management platform
9. [Connecteam](https://www.getapp.com.au/software/105401/connecteam) — 4.6/5 (5318 reviews) — Enhance employee management with the only all-in-one app
10. [Confluence](https://www.getapp.com.au/software/90949/confluence) — 4.5/5 (3720 reviews) — Remote team collaboration and knowledge workspace
11. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3487 reviews) — Cloud-based AI help desk for teams of all sizes
12. [Notion](https://www.getapp.com.au/software/132111/notion) — 4.7/5 (2835 reviews) — Project and task management tool
13. [Zoho Desk](https://www.getapp.com.au/software/10036/zoho-desk) — 4.5/5 (2216 reviews) — Cloud-based help desk for all business sizes
14. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1789 reviews) — Cloud-based customer service platform for all sizes
15. [Bitrix24](https://www.getapp.com.au/software/90602/bitrix24) — 4.2/5 (1005 reviews) — Cloud \& on-premises workspace for all business sizes
16. [Salesforce Service Cloud](https://www.getapp.com.au/software/91754/salesforce) — 4.5/5 (832 reviews) — AI powered customer service management platform
17. [Freshservice](https://www.getapp.com.au/software/91351/freshservice) — 4.6/5 (803 reviews) — A complete IT service management (ITSM) tool for business
18. [JIRA Service Management](https://www.getapp.com.au/software/91811/jira-service-management) — 4.5/5 (779 reviews) — IT service platform for unified support
19. [Guru](https://www.getapp.com.au/software/123167/guru) — 4.8/5 (640 reviews) — Cloud-based governed knowledge platform for enterprises
20. [SolarWinds Service Desk](https://www.getapp.com.au/software/1336/solarwinds-service-desk) — 4.6/5 (577 reviews) — IT Service Desk \& Asset Management Software
21. [SysAid](https://www.getapp.com.au/software/90863/sysaid) — 4.5/5 (523 reviews) — Cloud-based AI ITSM \& ESM platform for all sizes
22. [Flowlu](https://www.getapp.com.au/software/110491/flowlu) — 4.8/5 (387 reviews) — Work automation and team collaboration in one platform.
23. [M-Files](https://www.getapp.com.au/software/91125/m-files) — 4.4/5 (277 reviews) — Cloud-based document management platform.
24. [Yonyx](https://www.getapp.com.au/software/91207/agi-self-service) — 4.7/5 (259 reviews) — Decision tree driven Interactive guides for customer service
25. [Caspio](https://www.getapp.com.au/software/90524/caspio) — 4.6/5 (249 reviews) — AI platform for building custom business applications.

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## Related Categories

- [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software)
- [Collaboration Software](https://www.getapp.com.au/directory/335/web-collaboration/software)
- [Knowledge Base Software](https://www.getapp.com.au/directory/2823/knowledge-base/software)
- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)
- [Content Management Systems](https://www.getapp.com.au/directory/276/content-management-system-cms/software)

## Links

- [View on GetApp](https://www.getapp.com.au/directory/257/knowledge-management/software)
- [All Categories](https://www.getapp.com.au/directory)

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