---
description: View GetApp's list to see the best-rated Mac Knowledge Management Systems. We provide Australia business users free, in-depth and specific guidance on the best software type for their business. Our user-friendly interactive tool allows you to filter by price, features, and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Knowledge Management Systems for Mac - Prices & Reviews | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Systems for Mac](https://www.getapp.com.au/directory/257/knowledge-management/software)

# Knowledge Management Systems

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> Knowledge Management Software is an IT system that stores, shares, and retrieves information about an organisation's people, processes, practices, culture, and content items. The purpose of enterprise knowledge management software is to assist employees in identifying and organising the company’s knowledge pool, building a ‘single source of truth’ that is easily accessible, discoverable, and customisable to different user groups. This pool of knowledge may consist of industry regulations, company policies, tutorials, user guides, professional experience, or various other forms of knowledge. Knowledge-sharing software may be used by customer-facing staff members and other employees or customers who prefer self-service versus collecting, storing, and retrieving information. The user base could include other employees, board members, prospects, knowledge managers, and content creators. Integrated knowledge management software enables professionals to answer queries by mining data repositories, forums, case studies, and tutorials in real-time and potentially replacing ticketing systems with artificial intelligence (AI) capabilities, like natural language processing, machine learning, and intent inference. Knowledge management solutions can benefit external and internal stakeholders by reducing customer service costs, speeding up onboarding and training activities, promoting problem-solving, and capturing or sharing expertise through team collaboration. As they reduce the need to rediscover information with every query, knowledge management tools can help make companies more efficient. Making data more readily available to customers could also improve customer experiences, boost satisfaction levels, and help convert leads. Typical knowledge management software features are content and knowledge base management, self-service portals, and third-party integrations using API linkage. Knowledge management tools can be considered a subcategory of Content Management Systems. They can also complement Help Desk or Training Software.

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## Products

1. [Document360](https://www.getapp.com.au/software/120723/document360) — 4.7/5 (292 reviews) — AI-powered knowledge base and documentation software
2. [livepro](https://www.getapp.com.au/software/122747/livepro) — 4.8/5 (182 reviews) — Knowledge management system
3. [Slack](https://www.getapp.com.au/software/91563/slack) — 4.7/5 (24185 reviews) — A single place for team communication and workflows
4. [monday.com AI Work Platform](https://www.getapp.com.au/software/91734/monday-com) — 4.6/5 (6097 reviews) — Project management software
5. [Connecteam](https://www.getapp.com.au/software/105401/connecteam) — 4.6/5 (5308 reviews) — Enhance employee management with the only all-in-one app
6. [Confluence](https://www.getapp.com.au/software/90949/confluence) — 4.5/5 (3715 reviews) — Remote team collaboration and knowledge workspace
7. [Notion](https://www.getapp.com.au/software/132111/notion) — 4.7/5 (2805 reviews) — Project and task management tool
8. [Zoho Desk](https://www.getapp.com.au/software/10036/zoho-desk) — 4.5/5 (2214 reviews) — Customer service software for businesses of all sizes
9. [Bitrix24](https://www.getapp.com.au/software/90602/bitrix24) — 4.2/5 (1002 reviews) — All in one business management workspace
10. [TeamSupport](https://www.getapp.com.au/software/8670/teamsupport) — 4.5/5 (849 reviews) — Cloud-based customer support solution for B2B SaaS
11. [Salesforce Service Cloud](https://www.getapp.com.au/software/91754/salesforce-1-service-cloud) — 4.5/5 (828 reviews) — AI powered customer service management platform
12. [JIRA Service Management](https://www.getapp.com.au/software/91811/jira-service-management) — 4.5/5 (775 reviews) — IT service platform for unified support
13. [SolarWinds Service Desk](https://www.getapp.com.au/software/1336/solarwinds-service-desk) — 4.6/5 (577 reviews) — IT Service Desk \& Asset Management Software
14. [Aha\!](https://www.getapp.com.au/software/106671/aha) — 4.7/5 (565 reviews) — Platform for strategic product management
15. [SysAid](https://www.getapp.com.au/software/90863/sysaid) — 4.5/5 (522 reviews) — AI-enabled ITSM platform for businesses of all sizes
16. [Genesys Cloud CX](https://www.getapp.com.au/software/104597/genesys-cloud) — 4.3/5 (268 reviews) — Mobile optimised cloud call centre with multichannel routing
17. [Yonyx](https://www.getapp.com.au/software/91207/agi-self-service) — 4.7/5 (258 reviews) — Decision tree driven Interactive guides for customer service
18. [KnowledgeOwl](https://www.getapp.com.au/software/91819/helpgizmo) — 4.8/5 (239 reviews) — Knowledge base and documentation software
19. [Quip](https://www.getapp.com.au/software/104093/quip) — 4.4/5 (209 reviews) — Docs, tasks, \& spreadsheet collaboration with built-in chat
20. [Vivantio](https://www.getapp.com.au/software/91516/vivantio) — 4.3/5 (178 reviews) — When Service Matters.
21. [ServiceNow Customer Service Management](https://www.getapp.com.au/software/2058097/servicenow-customer-service-management) — 4.4/5 (153 reviews) — Automate requests and deliver effortless experiences
22. [MangoApps](https://www.getapp.com.au/software/8221/mangoapps) — 4.4/5 (150 reviews) — Bring your frontline and office teams together
23. [eXo Platform](https://www.getapp.com.au/software/91784/exo-platform) — 4.6/5 (120 reviews) — Digital Workplace Software
24. [ThoughtFarmer](https://www.getapp.com.au/software/110497/thoughtfarmer) — 4.8/5 (118 reviews) — Where teams + ideas grow.
25. [Supportbench](https://www.getapp.com.au/software/105673/supportbench) — 4.9/5 (117 reviews) — The Only AI Customer Support Platform

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## Related Categories

- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)
- [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software)
- [Document Management Software](https://www.getapp.com.au/directory/284/document-management/software)
- [Collaboration Software](https://www.getapp.com.au/directory/335/web-collaboration/software)
- [Portal Software](https://www.getapp.com.au/directory/464/portal/software)

## Links

- [View on GetApp](https://www.getapp.com.au/directory/257/knowledge-management/software)
- [All Categories](https://www.getapp.com.au/directory)

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