Customer Service Software

Custom survey, form & landing page creation platform

Create custom surveys, forms and landing pages and update Salesforce CRM immediately with Clicktools. Reduce the time, effort and cost associated with deployment of manual or outsourced surveys, forms and landing pages. Reduce administration costs involved in entry and de-duplication of data. Really being to seeto the power of linking customer... Read more about Clicktools for Salesforce

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SmartSupport

Internal & external knowledge base and forum management platform

SmartSupport is a knowledge management platform that combines knowledge base, community forums, and help desk capabilities. By reducing in-bound customer support request and improving customer satisfaction, SmartSupport helps you save time and money. Add a powerful, searchable knowledge base and forum environment to your website in minutes. Give... Read more about SmartSupport

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InfoServ

Integrated Call Center, Help Desk, and CRM software system

InfoServ CRM, integrated Call Center, Help Desk & CRM software solution, is a powerful tool to attract, retain, and delight customers and grow your company into a customer-centric organization. Read more about InfoServ

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SolarWinds Take Control

Collaborative remote access solution

Solarwinds Take Control (formerly SolarWinds MSP Anywhere) is web-based remote control software for IT service businesses who need to solve client problems, fast. Read more about SolarWinds Take Control

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Answerbase

Meet your customers’ and company's information needs

Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse relevant content and articles to meet their demand for information about your products and services. Read more about Answerbase

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Coresystems

Field service and customer support management solution

Coresystems is a solution designed to connect and automate service activities. Manage field service operations and customer support from one place. Read more about Coresystems

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Parature

Customer service software from Microsoft

Parature from Microsoft helps to manage multi-channel interactions, provide self service support and build knowledge. Read more about Parature

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Oracle Service Cloud

Web, Social & Contact Center

Oracle Service Cloud is an enterprise scale suite of customer service and contact centre software to improve the customer experience across all channels. Oracle Service Cloud is comprised of Oracle's RightNow suite of products that facilitate web, social and contact center customer services. Oracle´s RightNow products aim to help users offer a... Read more about Oracle Service Cloud

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C2 ATOM

All-in-one service desk software

C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing. Read more about C2 ATOM

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iAdvize

iAdvize humanises the digital experience at scale

iAdvize is a conversational platform that brings a profitable human touch to the digital experience at scale. Read more about iAdvize

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Urbest

Simplifying Property Management

Urbest is a cloud-based property management solution designed to help real estate professionals manage offices, social housing, hotels, and campuses. The platform enables managers to streamline approval workflows and organize data related to descriptions, quotes, invoices, appointments, and more. Read more about Urbest

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SupportBee

10

Customer support help desk software

SupportBee is a customer support and help desk ticketing software that helps multiple teams to collaborate on providing efficient support. The app allows all of your support reps to manage their cases collectively and with no per agent pricing, the app is fully scalable. SupportBee mimics your email with the ability to collect and correlate all... Read more about SupportBee

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Subiz

10

Website-integrated Live Chat Software

Subiz provides a web-based platform where website owner can invite visitor for a direct chat and turn them into paying and happy customers. Read more about Subiz

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AfterShip

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Shipment tracking and notification software

AfterShip is a web-based software that helps you keep your customers updated on the status of their deliveries from your online shop Read more about AfterShip

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Paldesk

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Live chat & omni-channel helpdesk software

Paldesk is a live chat and omni-channel helpdesk solution for customer service and sales teams which allows users to track and manage interactions with customers from one central dashboard. A Paldesk widget can be embedded into the company website to provide online, instant support to clients. Read more about Paldesk

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ServiceMobility

Connected field service mobility

ServiceMobility is a cross-platform mobile application enabling field service technicians to maximize their efficiency with on-site process mobilization Read more about ServiceMobility

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Verint

Workforce optimization for customer service businesses

Verint Workforce Optimization helps contact centers and customer care teams to monitor, evaluate & improve their performance, skills & customer service. Read more about Verint

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inSided

Leading Community Platform for Customer Success & Support

inSided is a highly configurable, full SaaS self-service solution that helps you scale support, enable customer success and increase product adoption by leveraging the power of your own customer community. Read more about inSided

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Chatbox

The enterprise messaging platform

Launch bi-directional sms text conversations within one minute, NLP-enhanced automations within one hour and Instant Apps within a day. Read more about Chatbox

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Helprace

All-in-one customer service solution

Helprace is an all-in-one customer service solution which allows companies of any size to manage customer support, by offering a help desk ticketing system, knowledge base and feedback community in one application Read more about Helprace

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Re:Desk

Help desk software for eCommerce or multi-vendor stores

Re:Desk is an online web based customer support software & ticketing system for small and medium business companies and eCommerce or multi-vendor stores Read more about Re:Desk

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Live Guide

A secure live chat solution for customer service teams

Live Guide is a live chat solution for customer service teams with features for audio & video chat, customer intelligence, remote assistance, & more Read more about Live Guide

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Kapture CRM

Cloud-based CRM solution for businesses of all sizes

Kapture CRM is a cloud-based customer relationship management solution which helps enterprises of all sizes automate sales, distribution, customer service, marketing and collections processes. The platform enables users to manage pre-sale activities from a centralized location. Read more about Kapture CRM

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VeriShow

Video Chat, Cobrowsing, Screen sharing, Certified signature

Video Chat, Cobrowsing, Screen Sharing, Document sharing, Certified online signature for customer service and for secure online transactions. Sessions can be recorded, encrypted and store at client's location. Solution can be white-labeled. Salesforce or other CRM integration available too. Read more about VeriShow

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CustomerSure

The simplest way to improve how you handle customer feedback

CustomerSure is the simplest way for businesses to improve their bottom line by improving how they deal with customer feedback. Trusted globally by companies who care about their customers. Works alongside your existing software. Send short customer-friendly satisfaction surveys. Get advice from our industry-tested experts on the right questions... Read more about CustomerSure

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IT Incident Software

Web-based helpdesk management solution

Dude Solutions Help Desk is a web-based IT helpdesk management solution that enables organizations to resolve requests by tracking assets and automating workflows Read more about IT Incident Software

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Client Heartbeat

Track customer satisfaction to find out what your customers really think about your service, and find out who your unhappy customers are.

We provide companies with a tool to track customer satisfaction and see what customers really think about their service. Client Heartbeat uses personalized surveys to gather customer feedback, then pops it into an intuitive dashboard so you can measure changes customer satisfaction levels. The tool uses industry benchmarking data and past customer... Read more about Client Heartbeat

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Lithium Social Response

Social customer engagement tool

Lithium Social Response is a customer engagement platform which enables SMBs to track, manage & analyze social interactions with customers simply & effectively Read more about Lithium Social Response

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PlayVox

Quality assurance software for customer service agents

PlayVox QA software helps companies to monitor & improve customer service interactions across multiple channels including chat, phone, email & social media Read more about PlayVox

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TinyTake

Screen capture & video recording software

TinyTake from MangoApps is a screen capture & video recording tool for Microsoft Windows & Mac, with annotations, commenting, online sharing, and YouTube upload Read more about TinyTake

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ngDesk

Ticket management for customer service and support teams

ngDesk is a cloud-based customer service solution, which assists customer support teams with ticket management and query resolution. Key features include forms management, collaboration, chatbot creation, rule-based workflows, knowledge base management, and multi-channel communication. Read more about ngDesk

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Get Satisfaction

Drive Customer Engagement

Get Satisfaction is cloud collaboration software that helps you to: - Build online communities - Increase revenue from existing customers - Improve customer satisfaction and customer engagement - Capture ideas on how to build better products faster - Reduce support costs Love your customers! Build online communities that allow productive... Read more about Get Satisfaction

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Toonimo

Audio-Visual Guidance to your Website

Toonimo humanizes the web user experience with engaging digital walkthroughs. The SaaS platform enables organizations to add an overlay of human voice and customized graphical coach marks that engages visitors, showcases key offers and guides users through website funnels. Toonimo offers a comprehensive analytics dashboard in order to track user... Read more about Toonimo

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FuseDesk

Help Desk, Messaging & Ticketing Add-On for Keap/Infusionoft

FuseDesk is the Help Desk, Messaging, and Support Ticketing System for Your Keap or Infusionsoft App! FuseDesk was built specifically for and deeply integrates Keap/Infusionsoft allowing your team to easily handle sales and support by email, live chat, phone, and message, and more! Read more about FuseDesk

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PHC FX

PHC FX is a complete business solution, 100% online.

PHC FX has everything you need to run your service business online. Invoicing to get paid and go paperless. Monitor your Accounts and Money by tracking how much comes in, to plan how much goes out. Control where your team spends their time and your money with Team & Project management. Your customer will know you love them when they get... Read more about PHC FX

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PHC Service FX

Don’t just give answers. Give solutions.

Give your customers what they deserve, stellar support. Handle tickets from your inbox. Read more about PHC Service FX

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Gluru AI

Customer experience management with AI and machine learning

MIND is a customer experience management solution striving to create a conversational mind for business knowledge by using AI and machine learning Read more about Gluru AI

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ServiceDock

Customer experience management for retail & service chains

ServiceDock helps multi-unit businesses like retail chains & restaurant groups monitor and improve the customer experience in their stores. Capture more feedback via our messaging-based surveys, get insights instantly in our live dashboard and retain more customers by following up in real-time. Read more about ServiceDock

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Messenger Communication Platform

Customer Communication Platform to increase your CSAT

The Messenger Communication Platform is a web-based customer communications solution for businesses of all sizes that allows customer service teams to interact with their customers through integrated chat systems such as Facebook Messenger, WhatsApp, Apple Business Chat, Viber, and Telegram Read more about Messenger Communication Platform

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ThoughtBuzz

Social Media monitoring and analytics

ThoughtBuzz is a social media monitoring and analytics software that measures the success of your social media campaigns and content audits. ThoughtBuzz lets you identify social media key influencers based on engagement and provides a full spectrum analysis. Read more about ThoughtBuzz

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WhosOn

Track - Chat - Engage

WhosOn is an enterprise solution with enormous capacity and exceptional security. So, it is an ideal live chat solution for call centres, enterprises, and public sector or regulated organisations. Read more about WhosOn

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KronoDesk

Powerful help desk & service management software

KronoDesk is a cloud-based and on-premise integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. Designed specifically for software support teams, KronoDesk feeds the application lifecycle from end-to-end Read more about KronoDesk

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iHelpDesk

Cloud-based help desk service

iHelpDesk is a cloud-based help desk service that allows organizations to keep track of issues, reduce manual effort in resolving problems and improve service quality. Read more about iHelpDesk

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CustomerWise

Customer support and business process management

Sales and customer support management platform designed for B2B technology companies, with integrated service ticket management, customer self-service, and more Read more about CustomerWise

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Velaro

Enterprise live chat software

Velaro is a enterprise live chat solution designed to provide organizations with the tools to optimize sales and customer service productivity. Read more about Velaro

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Richpanel

Live Chat & Helpdesk Tool

Richpanel is a Live Chat & Helpdesk tool specially designed for ecommerce stores. With deep integrations to Shopify, Woocommerce & Magento, agents can see data-rich customer profiles next to each message. With Richpanel, you can support customers on email, live chat, phone and Whatsapp in one place Read more about Richpanel

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Logicalware

Customer communication management

Logicalware is the UK-based software developer of a cloud-hosted customer service support solution for the efficient management of inbound Email, Social media and live Chat enquiries. MailManager is easy to set up and ensures that your customers’ enquiries are automatically distributed to the right people, enabling them to respond quickly,... Read more about Logicalware

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Adxstudio Portals

Microsoft Dynamics CRM-integrated web portals

Adxstudio Portals is a portal-based web engagement platform with Dynamic CRM integration for community, retail, government, and customer service sectors Read more about Adxstudio Portals

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InGenius

Call center CRM-integrated software

InGenius is a computer telephony integration (CTI) innovator that connects Asterisk, Avaya, Cisco, Genesys and Mitel phone systems into Microsoft Dynamics, Salesforce and ServiceNow CRMs. The solution adapts to individualized contact center needs. Read more about InGenius

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Vivocha

Next Generation Customer Interaction Platform

Vivocha is Next Generation Customer Interaction Platform that enables businesses to seamlessly communicate with prospects and customers right on the website, Mobile App, or messaging platform using any combination of Video, Voice, Chat, and collaboration tools. Read more about Vivocha

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ProProfs Survey Maker

Build and Test Knowledge

ProProfs Survey Maker is a powerful survey tool which is used by educators, instructors, online marketers, and organizations to gather valuable customer feedback, market data, and much more. Our Survey Maker supports many advanced features such as: Response grading Provide detailed survey statistics Cross-device compatibility Survey embedded... Read more about ProProfs Survey Maker

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viCloning

Intelligent Virtual Agent + Live Chat

Ever wondered how to provide quality consistent around-the-clock customer service and support on your website? With viCloning, it is just a click away! Providing customer service 24/7/365 has never been so easy! viCloning shows up as a chat bar docked at the bottom of your website. Visitors chat with you intelligent virtual agent simply by... Read more about viCloning

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getReply

Simple Customer Support Software

getReply is a one of a kind customer support software. getReply costs only 3¢ per reply and provides you with unlimited agents, unlimited contacts and unlimited features. Setup your helpdesk in no time ! Read more about getReply

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Callmaker

Automatic callbacks for website visitors within 25 seconds

Callmaker provides companies with call ordering widgets and automatically calls website visitors within 25 seconds of their phone number being submitted Read more about Callmaker

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Dimelo

Unified management tool for customer service conversations

Engage Digital best suited for companies with a minimum of 100 employees. RingCentral Engage Digital is a unified platform for customer service teams to manage all digital customer care channels and conversations, including email, social networks, chat, and mobile, through a single platform Read more about Dimelo

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eStreamDesk Helpdesk

Online helpdesk & knowledge base simplified

Ticketed support and e-mail management If you are looking for an easy to use yet extremely powerful service to help you manage desktop and mobile customer requests then eStreamDesk may be just what you are looking for. eStreamDesk is a hosted helpdesk and ticket tracking service that helps you to deliver exception customer service while saving... Read more about eStreamDesk Helpdesk

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HelpMaster

Helpdesk, service desk and customer support software

Great customer service requires a great team, processes, and technology - that's where HelpMaster comes in. HelpMaster is a feature-rich application that is used for helpdesk, service desk, IT service management and ITIL-based tech-shops. HelpMaster gives you CRM, ticketing, web self-service, email to ticket conversion, asset management and... Read more about HelpMaster

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Weclapp Cloud CRM

Compact CRM solution for small businesses & freelancers

Weclapp Cloud CRM is a web-based customer relationship management (CRM) software for small and medium-sized companies to manage their contacts, leads, and customers, identify sales opportunities, and create campaigns, with tools including team chat, task management, Microsoft Outlook sync, and more Read more about Weclapp Cloud CRM

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LiveOps

Cloud Contact Center | On-Demand Customer Service and Support Solutions

Voice, email, chat, SMS, Facebook and Twitter -- we support them all along with an integrated customer interaction database. Only LiveOps lets your business rapidly deploy an always-on, highly secure, true multi-tenant and instantly scalable contact center solution using a pay-as-you-go model. Our easy-to-use interface means no more requests to... Read more about LiveOps

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SpiceCSM

Integration Platform as a Service for contact centers

SpiceCSM is a web based on-demand platform for increasing the efficiency of your contact center agents. Designed as a "point solution," SpiceCSM Guided Services turn your agents into subject matter experts, without additional training. With a unique blend of decision tree technology, data collection, and easy to use creation tools, your contact... Read more about SpiceCSM

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UserEcho

Interactive customer support & feedback community

UserEcho provides an interactive platform through which businesses can engage with customers to provide support, capture ideas, gain feedback & improve services Read more about UserEcho

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Brand Embassy

Social Customer Service Software

Brand Embassy is the top-rated cloud customer service platform providing integrated 30+ social media channels, instant messaging, live chat, email and AI-powered chatbot service at scale. We are implementation partner for popular channels like WhatsApp or Apple Business Chat. Read more about Brand Embassy

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MindTouch

Self-service customer success & knowledge base platform

MindTouch is a scalable, self-service customer support platform & knowledge base. MindTouch helps companies understand and connect with their buyers & customers Read more about MindTouch

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AireContact

Multi-channel call centre software

AireContact offers a hosted, multi-channel contact centre to manage inbound and outbound calls, email, chat, and social media in one place. Read more about AireContact

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Qhub

Q&A Software that Makes it Easy to Build a Vibrant Community Hub

Build your business through increased satisfaction by really engaging and understanding your customers with a fully featured, beautifully designed community hub, all yours in less than 30 seconds. Read more about Qhub

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CustomerGauge

Net Promoter Score® to measure, act, monetize and grow your customer base.

CustomerGauge is a Software-as-a-Service (SaaS) platform that uses Net Promoter® to measure and report on customer feedback in real time. Because CustomerGauge already has all the pieces in place – end-to-end and fully integrated – a program can be up and running much faster than comparable in-house programs. It sends over 5 million emails on... Read more about CustomerGauge

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Whisbi

The power of Live Engagement

Whisbi is a conversational commerce solution designed for live engagement & sales conversion. It connects brands to their web audience in a seamless and new way and combines the benefits of an open B2C webinar with a chat. Read more about Whisbi

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Message Mate

Secure texting solution for business websites

Message Mate - by Owner Listens - is a simple, mobile-friendly solution for e-commerce websites allowing customers to safely text with businesses with one tap Read more about Message Mate

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Altitude Software

Unified communications solution

Altitude uCI Suite is a complete unified communications solution that helps businesses of all sizes to engage effectively with their customers Read more about Altitude Software

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LiveHelp

Live chat platform for customer care & customer engagement

LiveHelp is a live chat solution that enables organizations to provide real-time online customer care on products or services within a variety of industries Read more about LiveHelp

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Xperience

Cloud-based contact center solution

Altitude Xperience is a cloud-based contact center solution that provides real-time analytics support to campaign managers Read more about Xperience

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Slaask

Customer service app for Slack users

Slaask is a customer service app for Slack, bringing all team & customer communication from multiple channels together in one place, for SMBs & large businesses Read more about Slaask

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Zent.io

Cloud omnichannel contact center software

Zent.io is an omnichannel software for customer service teams including chat, mail, voice, Facebook, Twitter & fully customizable customer portal Read more about Zent.io

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ThinkOwl

AI-based customer service management solution

ThinkOwl is a cloud-based helpdesk solution which helps small to large businesses manage operations related to customer service management. ThinkOwl is an AI-based platform which collects & analyzes customer interactions across different channels such as live chat, Facebook & Twitter. Read more about ThinkOwl

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Panviva