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Speech Analytics Software

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Here's our list of apps for Speech Analytics Software. Filters help you narrow down the results to find exactly what you’re looking for.

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92 Software options

VoiceAnalytics

Gain insights out of all your customer interactions

By processing 100% of customer interactions, VoiceAnalytics automatically provides objective, consistent, and valuable insights and information about each conversation, revealing opportunities to improve customer experience and agent performance in contact centers. Read more about VoiceAnalytics

AgentAssist

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Empower agents to be more productive and efficient.

Real-time call analysis that guides and coaches agents to stay compliant, allowing them to solely focus on solving the customer's query. Agent Assist contains several features that improve agent satisfaction, such as automated pop ups and call wrap-ups. Read more about AgentAssist

Call Journey

AUTOMATED CUSTOMER INTELLIGENCE STORYTELLING

Advanced, continuous customer intelligence derived directly from customer interactions. Read more about Call Journey

NICE CXone

Cloud Contact Center Software

Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX Read more about NICE CXone

Gong.io

Revenue Intelligence technology for sales teams

Get unfiltered visibility into what's happening with your sales team, your deals, and your market with Revenue Intelligence from Gong. Read more about Gong.io

Fathom

Free AI Meeting Assistant - Never take notes again!

Fathom is the free AI meeting assistant that records, transcribes, and summarizes your Zoom, Google Meet or Microsoft Team meetings so you can focus on the conversations instead of taking notes. Read more about Fathom

Calabrio ONE

Comprehensive performance software for contact centers

Calabrio One Suite is a comprehensive performance software designed to enable contact centers to deliver seamless and hyper-personalized experiences. With AI-fueled insights and automated workflows, the suite enables contact centers to work smarter and faster. Calabrio One offers a fully integrated solution to tackle the growing demands and... Read more about Calabrio ONE

XM for Customer Experience

Customer experience management (CXM) platform

Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions. Read more about XM for Customer Experience

Dragon Professional Individual

On-premise speech recognition software for professionals

Dragon Professional Individual is a speech recognition software designed to help professionals leverage deep learning technology to dictate and transcribe documents. Its smart format rules automatically adapt to required abbreviations, phone numbers, dates, and other appearing details. Read more about Dragon Professional Individual

Convin

3X your contact center performance with Convin.

Convin is a contact center-focused Full-Stack Conversations QA platform powered by AI. Conversation analysis provides last-mile agent coaching, winning behavior analysis, and 100% omnichannel conversation audit. Read more about Convin

SalesLoft

Sales acceleration and customer engagement platform

Salesloft is a cloud-based sales engagement platform that helps sales teams to automate sales plays, access coaching material, manage pipelines, and more. The platform offers a range of integrated modules including Sales Email, Calendaring, Analytics, CRM Sync, and more. Read more about SalesLoft

JustCall

All in one Business Communication Platform

JustCall's advanced features includes speech analytics, real-time transcription, AI-based scoring, conversational insights, & more. Read more about JustCall

Rilla

Cloud-based speech analytics software

Rillavoice is a cloud-based speech analytics software for the home improvement industry. It uses AI to automatically transcribe, analyze, and give users feedback to improve their close rates and help their sales managers save dozens of hours every month. The AI provides insights to help reps talk better, follow the sales processes to increase... Read more about Rilla

ELSA Speak

Personalized AI-powered language learning software

Top A.I-enabled Speech Recognition technology in the Edtech market with nearly 95% accuracy when compared to native teachers. Easy-to-integrate API, cost reduction, game-changer speech features for your education platforms. Read more about ELSA Speak

Sonix

Automatically convert audio & video to text in minutes

Sonix is a cloud-based audio transcription solution for industries including journalism, law, research, education, video production, and more. The flexible online platform is able to automatically convert audio or video files into a transcript in minutes and offers tools for reviewing and editing. Read more about Sonix

CallTrackingMetrics

The Only All-in-One Call Tracking & Contact Center Solution

CallTrackingMetrics is marketing attribution, conversation intelligence, and contact center solution. Capture the full customer journey across teams. Track all of your conversations across calls, texts, form fills, and chats in one platform. Read more about CallTrackingMetrics

Sprinklr

Social media management, analytics & strategy planning.

Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement, improving insight and becoming more strategic. It is a social experience management platform with a suite of apps to ensure brand consistency among customers and staff. Read more about Sprinklr

Talkatoo

Speech recognition and dictation software

Talkatoo is a speech recognition and dictation software that helps veterinary organizations utilize speech-to-text technology to capture chart notes on a centralized platform. It provides a built-in medical dictionary, which lets medical professionals dictate terms, such as eosinophilia, hypothermia, intubation, and more. Read more about Talkatoo

Chorus

Capture, transcribe & analyze sales team calls & meetings

Chorus is the leader in conversation intelligence and an integral part of ZoomInfo’s (NASDAQ: ZI) leading modern go-to-market software. Chorus’ Conversation Intelligence Platform identifies and helps revenue teams replicate the performance of top-performing reps by analyzing their sales meetings. Read more about Chorus

Modjo

Conversation intelligence software for business teams.

Gain valuable insights into field activities at scale using our advanced conversational intelligence platform and supercharge your sales team's performance. Read more about Modjo

Appen

Artificial intelligence (AI) & machine learning (ML) tool

Appen is the global leader in AI training data. We power AI innovation, building a future driven by cutting-edge advancements in smart technology. Most of today’s interactions between consumers and AI are supported by Appen. Read more about Appen

ClearTouch Operator

Cloud Contact Center Platform

ClearTouch is a cloud-hosted contact center platform provider, which specializes in boosting the customer experience of organizations in BPOs, consumer goods, and services, healthcare, insurance, and banking Read more about ClearTouch Operator

MaxContact

Omnichannel Contact Centre Software for larger teams

MaxContact is a leading cloud-based contact centre solution provider, best for 10 - 1000 users plus. With unrivalled technology and a fantastic 100% UK based team. Read more about MaxContact

EvaluAgent

Quality assurance solution for customer service and sales

EvaluAgent is a cloud-based quality assurance solution for customer service and sales teams. It offers robust workflows for performance management. The platform unifies customer conversations, surveys, and agent performance data. EvaluAgent provides automated scoring for calls, emails, and chat. Read more about EvaluAgent

QEval

Quality matters

Etech QEval is a centralized solution ensuring that customers are treated with equal importance and the contact center has consistent and high CSAT. Read more about QEval

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