---
description: Discover the most popular Free Customer Journey Mapping Tools tools and compare user ratings, pricing, features, and free demo versions.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Top Free Customer Journey Mapping Tools Applications and Tools | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Free Customer Journey Mapping Tools](https://www.getapp.com.au/directory/1611/customer-journey-mapping-tools/software)

# Customer Journey Mapping Tools

Canonical: https://www.getapp.com.au/directory/1611/customer-journey-mapping-tools/software

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Next: [Next page](https://www.getapp.com.au/directory/1611/customer-journey-mapping-tools/pricing/free/software?page=2)

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## Products

1. [SurveySparrow](https://www.getapp.com.au/software/111349/surveysparrow) — 4.4/5 (121 reviews) — Software for creating and managing feedback and surveys
2. [Mailchimp](https://www.getapp.com.au/software/8268/mailchimp) — 4.5/5 (17572 reviews) — Email and SMS marketing automation platform
3. [Pipedrive](https://www.getapp.com.au/software/90507/pipedrive) — 4.5/5 (3042 reviews) — Cloud-based CRM solution for salespeople
4. [Marketo Engage](https://www.getapp.com.au/software/990/marketo-lead-management) — 4.3/5 (710 reviews) — AI-powered marketing automation platform
5. [Hotjar](https://www.getapp.com.au/software/101789/hotjar) — 4.6/5 (539 reviews) — Digital experience insights for any business selling online
6. [Lucky Orange](https://www.getapp.com.au/software/112955/lucky-orange) — 4.7/5 (260 reviews) — All-in-one conversion optimization suite for website owners
7. [XM for Customer Experience](https://www.getapp.com.au/software/130147/customer-frontlines) — 4.6/5 (255 reviews) — Customer experience management (CXM) platform
8. [Similarweb](https://www.getapp.com.au/software/100382/similarweb-pro) — 4.6/5 (251 reviews) — Website \& app traffic data analysis
9. [Pendo](https://www.getapp.com.au/software/107315/pendo-platform) — 4.5/5 (238 reviews) — Product usage \& behavior data capture
10. [CardBoard](https://www.getapp.com.au/software/113639/cardboard) — 4.2/5 (170 reviews) — Web-based collaborative user story and journey mapping tool
11. [Smartlook](https://www.getapp.com.au/software/108697/smartlook) — 4.7/5 (136 reviews) — Qualitative analytics for websites and mobile apps
12. [UXPressia](https://www.getapp.com.au/software/112651/uxpressia) — 4.8/5 (80 reviews) — Create customer journey maps, personas \& impact maps online
13. [Pingdom](https://www.getapp.com.au/software/91419/pingdom) — 4.5/5 (78 reviews) — Synthetic and Real User Monitoring (RUM)
14. [Whatfix](https://www.getapp.com.au/software/101353/whatfix) — 4.6/5 (77 reviews) — Accelerate Digital Adoption
15. [Segment](https://www.getapp.com.au/software/101273/segment) — 4.7/5 (72 reviews) — Customer data hub
16. [Fullstory](https://www.getapp.com.au/software/116603/fullstory) — 4.6/5 (67 reviews) — Every data point has a story to tell
17. [Involve.me](https://www.getapp.com.au/software/2053765/involve-me) — 4.4/5 (67 reviews) — Create high-converting funnels that turn visitors into leads
18. [Matomo](https://www.getapp.com.au/software/2053481/matomo) — 4.7/5 (62 reviews) — Take back control with Matomo
19. [Dreamdata](https://www.getapp.com.au/software/131879/dreamdata-io) — 4.8/5 (55 reviews) — AI-Driven Activation \& Attribution for B2B Marketing
20. [GetFeedback](https://www.getapp.com.au/software/91575/getfeedback) — 4.6/5 (53 reviews) — Send better surveys. Collect better feedback.
21. [Heap](https://www.getapp.com.au/software/105295/heap) — 4.5/5 (42 reviews) — All-in-one solution for creating great digital experiences.
22. [INSIDE](https://www.getapp.com.au/software/111117/inside) — 4.6/5 (41 reviews) — Cloud-based visual AI-powered customer engagement solutions.
23. [Pathmonk](https://www.getapp.com.au/software/2047465/pathmonk) — 4.7/5 (40 reviews) — Lead generation and website optimization software
24. [Feedbackly](https://www.getapp.com.au/software/2052514/feedbackly) — 4.2/5 (36 reviews) — All-in-one feedback software
25. [ActiveTrail](https://www.getapp.com.au/software/103761/activetrail) — 4.4/5 (28 reviews) — Email marketing and marketing automation platform

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Next: [Next page](https://www.getapp.com.au/directory/1611/customer-journey-mapping-tools/pricing/free/software?page=2)

## Related Categories

- [Website Optimisation Tools](https://www.getapp.com.au/directory/1671/website-optimization-tools/software)
- [Customer Data Platform Software](https://www.getapp.com.au/directory/1425/customer-data-platform/software)
- [Customer Satisfaction Software](https://www.getapp.com.au/directory/1029/customer-satisfaction/software)
- [Marketing Analytics Software](https://www.getapp.com.au/directory/602/marketing-analytics/software)
- [UX Software](https://www.getapp.com.au/directory/1287/ux/software)

## Links

- [View on GetApp](https://www.getapp.com.au/directory/1611/customer-journey-mapping-tools/software)
- [All Categories](https://www.getapp.com.au/directory)

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