---
description: See our list of the best Customer Communications Management Software. We provide Australian business users the most detailed information on software. Filter by price, features, and user rating to choose the best tool.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Customer Communications Management Software - Prices & Reviews | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](https://www.getapp.com.au/directory/1139/customer-communications-management/software)

# Customer Communications Management Software

Canonical: https://www.getapp.com.au/directory/1139/customer-communications-management/software

Page: 1 / 14\
Next: [Next page](https://www.getapp.com.au/directory/1139/customer-communications-management/software?page=2)

-----

## Products

1. [Zoho Desk](https://www.getapp.com.au/software/10036/zoho-desk) — 4.5/5 (2212 reviews) — Customer service software for businesses of all sizes
2. [Text](https://www.getapp.com.au/software/2082384/text-app) — 4.7/5 (20 reviews) — AI-powered support that turns every chat into revenue.
3. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4078 reviews) — AI powered customer service across all channels
4. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3414 reviews) — Online helpdesk system and customer service software
5. [WhatsApp](https://www.getapp.com.au/software/2035411/whatsapp) — 4.7/5 (16345 reviews) — Real-time customer communications management software
6. [Telegram](https://www.getapp.com.au/software/114023/telegram) — 4.7/5 (6411 reviews) — Cloud-based mobile and desktop messaging app for all devices
7. [Viber](https://www.getapp.com.au/software/2049588/viber) — 4.4/5 (4059 reviews) — Mobile messaging platform
8. [Pipedrive](https://www.getapp.com.au/software/90507/pipedrive) — 4.5/5 (3049 reviews) — Cloud-based CRM solution for salespeople
9. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1776 reviews) — Multichannel Help Desk Solution with Powerful AI Features
10. [Keap](https://www.getapp.com.au/software/90372/infusionsoft) — 4.1/5 (1298 reviews) — An all-in-one CRM, sales and marketing automation solution
11. [Text Request](https://www.getapp.com.au/software/2051851/text-request) — 4.6/5 (1193 reviews) — Ignite customer engagement
12. [Intercom](https://www.getapp.com.au/software/91379/intercom) — 4.5/5 (1132 reviews) — AI-powered customer service with helpdesk
13. [Bitrix24](https://www.getapp.com.au/software/90602/bitrix24) — 4.2/5 (989 reviews) — All in one business management workspace
14. [Bigin by Zoho CRM](https://www.getapp.com.au/software/142099/bigin-by-zoho-crm) — 4.7/5 (729 reviews) — Pipeline-centric CRM system for small businesses
15. [HoneyBook](https://www.getapp.com.au/software/108739/honeybook) — 4.7/5 (679 reviews) — Client management for freelancers \& SMBs
16. [Weave](https://www.getapp.com.au/software/121867/weave) — 4.3/5 (668 reviews) — Customer communication and appointment scheduling solution
17. [Lime Connect](https://www.getapp.com.au/software/90636/userlike-live-chat) — 4.6/5 (647 reviews) — Live chat and customer messaging for businesses of all sizes
18. [Tidio](https://www.getapp.com.au/software/105081/tidio-chat) — 4.7/5 (590 reviews) — Aill-in-one customer support software with AI features
19. [NiCE CXone](https://www.getapp.com.au/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud-based contact center software
20. [Podium](https://www.getapp.com.au/software/109297/podium) — 4.3/5 (522 reviews) — AI-enabled lead management and conversion platform
21. [Thryv](https://www.getapp.com.au/software/113901/thryv) — 4.2/5 (514 reviews) — All-in-one management solution built for small business
22. [FieldPulse](https://www.getapp.com.au/software/105687/fieldpulse) — 4.6/5 (428 reviews) — Cloud-based field service management software
23. [Zenvia Customer Cloud](https://www.getapp.com.au/software/2055061/sirena) — 4.1/5 (359 reviews) — AI for customer service to sell more and serve better
24. [Smartsupp](https://www.getapp.com.au/software/101363/smartsupp-live-chat) — 4.6/5 (343 reviews) — Smartsupp–Live Chat, Chatbots, and Video Recordings
25. [Broadly](https://www.getapp.com.au/software/110573/broadly) — 4.8/5 (336 reviews) — Online review \& reputation management for small businesses

-----

Page: 1 / 14\
Next: [Next page](https://www.getapp.com.au/directory/1139/customer-communications-management/software?page=2)

## Related Categories

- [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software)
- [Customer Engagement Software](https://www.getapp.com.au/directory/650/customer-engagement/software)
- [SMS Marketing Software](https://www.getapp.com.au/directory/1291/sms-marketing/software)
- [Contact Centre Software](https://www.getapp.com.au/directory/593/contact-center/software)
- [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software)

## Links

- [View on GetApp](https://www.getapp.com.au/directory/1139/customer-communications-management/software)
- [All Categories](https://www.getapp.com.au/directory)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/directory/1139/customer-communications-management/software> |
| de-AT | <https://www.getapp.at/directory/1139/customer-communications-management/software> |
| en | <https://www.getapp.com/customer-management-software/customer-communications-management/> |
| en-AE | <https://www.getapp.ae/directory/1139/customer-communications-management/software> |
| en-AU | <https://www.getapp.com.au/directory/1139/customer-communications-management/software> |
| en-CA | <https://www.getapp.ca/directory/1139/customer-communications-management/software> |
| en-GB | <https://www.getapp.co.uk/directory/1139/customer-communications-management/software> |
| en-IE | <https://www.getapp.ie/directory/1139/customer-communications-management/software> |
| en-NZ | <https://www.getapp.co.nz/directory/1139/customer-communications-management/software> |
| en-SG | <https://www.getapp.sg/directory/1139/customer-communications-management/software> |
| en-ZA | <https://www.getapp.za.com/directory/1139/customer-communications-management/software> |
| es | <https://www.getapp.es/directory/1139/customer-communications-management/software> |
| es-CL | <https://www.getapp.cl/directory/1139/customer-communications-management/software> |
| es-CO | <https://www.getapp.com.co/directory/1139/customer-communications-management/software> |
| es-MX | <https://www.getapp.com.mx/directory/1139/customer-communications-management/software> |
| fr | <https://www.getapp.fr/directory/1139/customer-communications-management/software> |
| fr-BE | <https://fr.getapp.be/directory/1139/customer-communications-management/software> |
| fr-CA | <https://fr.getapp.ca/directory/1139/customer-communications-management/software> |
| nl | <https://www.getapp.nl/directory/1139/customer-communications-management/software> |
| nl-BE | <https://www.getapp.be/directory/1139/customer-communications-management/software> |
| pt | <https://www.getapp.com.br/directory/1139/customer-communications-management/software> |
| pt-PT | <https://www.getapp.pt/directory/1139/customer-communications-management/software> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Review, Compare and Evaluate small business software. GetApp Australia has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.com.au","url":"https://www.getapp.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.com.au/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"GetApp Australia","url":"https://www.getapp.com.au/","@id":"https://www.getapp.com.au/#website","@type":"WebSite","publisher":{"@id":"https://www.getapp.com.au/#organization"},"potentialAction":{"query":"required","target":"https://www.getapp.com.au/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Customer Communications Management Software","description":"See our list of the best Customer Communications Management Software. We provide Australian business users the most detailed information on software. Filter by price, features, and user rating to choose the best tool.","url":"https://www.getapp.com.au/directory/1139/customer-communications-management/software","about":{"@id":"https://www.getapp.com.au/directory/1139/customer-communications-management/software#itemlist"},"breadcrumb":{"@id":"https://www.getapp.com.au/directory/1139/customer-communications-management/software#breadcrumblist"},"@id":"https://www.getapp.com.au/directory/1139/customer-communications-management/software#webpage","@type":["WebPage","CollectionPage"],"mainEntity":{"@id":"https://www.getapp.com.au/directory/1139/customer-communications-management/software#itemlist"},"publisher":{"@id":"https://www.getapp.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.getapp.com.au/#website"}},{"@id":"https://www.getapp.com.au/directory/1139/customer-communications-management/software#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Communications Management Software","position":2,"item":"https://www.getapp.com.au/directory/1139/customer-communications-management/software","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Customer Communications Management Software - Prices &amp; Reviews | GetApp Australia 2026","@context":"https://schema.org","@id":"https://www.getapp.com.au/directory/1139/customer-communications-management/software#itemlist","@type":"ItemList","itemListElement":[{"name":"Zoho Desk","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d6440f4-1b79-46d5-a3ca-d4a0ae9e3100.png","url":"https://www.getapp.com.au/software/10036/zoho-desk","@type":"ListItem"},{"name":"Text","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/10d06d1a-f4e6-4b5c-8611-ce0f6b295f67.png","url":"https://www.getapp.com.au/software/2082384/text-app","@type":"ListItem"},{"name":"Zendesk Suite","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.getapp.com.au/software/9448/zendesk","@type":"ListItem"},{"name":"Freshdesk","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.getapp.com.au/software/10317/freshdesk","@type":"ListItem"},{"name":"WhatsApp","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b8724004-ac46-4c30-9892-64b1ab9bf54e.png","url":"https://www.getapp.com.au/software/2035411/whatsapp","@type":"ListItem"},{"name":"Telegram","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4541ebfa-1b8a-4b51-8f17-2374c1821504.png","url":"https://www.getapp.com.au/software/114023/telegram","@type":"ListItem"},{"name":"Viber","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4c4332bc-47f9-4972-bd06-6bff7ca5b92c.png","url":"https://www.getapp.com.au/software/2049588/viber","@type":"ListItem"},{"name":"Pipedrive","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f2e2e04e-14be-474e-8d90-7162080c28b0.png","url":"https://www.getapp.com.au/software/90507/pipedrive","@type":"ListItem"},{"name":"LiveAgent","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.getapp.com.au/software/91301/liveagent","@type":"ListItem"},{"name":"Keap","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bbf09836-8786-4e7d-909b-10b75adc5ef6.png","url":"https://www.getapp.com.au/software/90372/infusionsoft","@type":"ListItem"},{"name":"Text Request","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f46dc1a8-659d-4a8d-ba35-6581d3c4cc67.png","url":"https://www.getapp.com.au/software/2051851/text-request","@type":"ListItem"},{"name":"Intercom","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6a454b39-277e-4602-aaed-5412bfd47102.png","url":"https://www.getapp.com.au/software/91379/intercom","@type":"ListItem"},{"name":"Bitrix24","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png","url":"https://www.getapp.com.au/software/90602/bitrix24","@type":"ListItem"},{"name":"Bigin by Zoho CRM","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/174f7c9f-e410-4b75-800e-4eaefb5058f9.png","url":"https://www.getapp.com.au/software/142099/bigin-by-zoho-crm","@type":"ListItem"},{"name":"HoneyBook","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8c70159d-32c2-43c6-87a7-f1f66d5d622b.png","url":"https://www.getapp.com.au/software/108739/honeybook","@type":"ListItem"},{"name":"Weave","position":16,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f866df19-0655-4a33-947d-01d010d95326.png","url":"https://www.getapp.com.au/software/121867/weave","@type":"ListItem"},{"name":"Lime Connect","position":17,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/25e5b615-7771-4fff-be47-d9b83cec6820.png","url":"https://www.getapp.com.au/software/90636/userlike-live-chat","@type":"ListItem"},{"name":"Tidio","position":18,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.getapp.com.au/software/105081/tidio-chat","@type":"ListItem"},{"name":"NiCE CXone","position":19,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.getapp.com.au/software/8391/incontact-call-center-software","@type":"ListItem"},{"name":"Podium","position":20,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d86664b8-91ce-4713-ab1d-250ab09b39c5.png","url":"https://www.getapp.com.au/software/109297/podium","@type":"ListItem"},{"name":"Thryv","position":21,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9bf58f2b-b4ec-4979-ba15-b76d49101c8d.png","url":"https://www.getapp.com.au/software/113901/thryv","@type":"ListItem"},{"name":"FieldPulse","position":22,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fc7db629-f83f-478c-9e4d-8f697f15e439.webp","url":"https://www.getapp.com.au/software/105687/fieldpulse","@type":"ListItem"},{"name":"Zenvia Customer Cloud","position":23,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/de9596d6-81a8-4986-94e7-b781c49046a1.png","url":"https://www.getapp.com.au/software/2055061/sirena","@type":"ListItem"},{"name":"Smartsupp","position":24,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/be6901f5-acd1-4226-8fd7-a1a21f11e639.png","url":"https://www.getapp.com.au/software/101363/smartsupp-live-chat","@type":"ListItem"},{"name":"Broadly","position":25,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/64afba5b-e748-46d4-bd46-c05ee13d988a.png","url":"https://www.getapp.com.au/software/110573/broadly","@type":"ListItem"}],"numberOfItems":25}
</script>