---
description: Get a quick and detailed side-by-side comparison for Zendesk Suite vs Re:amaze. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zendesk Suite vs Re:amaze Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [Zendesk Suite \<span\>vs\</span\> Re:amaze](https://www.getapp.com.au/compare/9448/91771/zendesk/vs/reamaze-cloud-helpdesk)

# Compare Zendesk Suite vs Re:amaze

Canonical: https://www.getapp.com.au/compare/9448/91771/zendesk/vs/reamaze-cloud-helpdesk

> Detailed comparison between Zendesk Suite and Re:amaze. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zendesk Suite | Re:amaze |
| **Overall rating** | 4.4/5 | 4.8/5 |
| **Total Reviews** | 4072 | 53 |
| **Starting Price** | USD 39.00 | USD 29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Key features

### Zendesk Suite

- API
- CRM
- Canned Responses
- Chat/Messaging
- Configurable Workflow
- Content Management
- Customer Engagement
- Customisable Branding
- Dashboard
- Email Management
- Full Text Search
- Live Chat
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Chat
- Screen Sharing
- Social Media Integration
- Support Ticket Management
- Transcripts/Chat History
- Transfers/Routing

### Re:amaze

- API
- CRM
- Canned Responses
- Chat/Messaging
- Configurable Workflow
- Content Management
- Customer Engagement
- Customisable Branding
- Dashboard
- Email Management
- Full Text Search
- Live Chat
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Chat
- Screen Sharing
- Social Media Integration
- Support Ticket Management
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Zendesk Suite Profile](https://www.getapp.com.au/software/9448/zendesk)
- [View Re:amaze Profile](https://www.getapp.com.au/software/91771/reamaze-cloud-helpdesk)
- [View Original Comparison](https://www.getapp.com.au/compare/9448/91771/zendesk/vs/reamaze-cloud-helpdesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zendesk Suite vs Re:amaze Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for Zendesk Suite vs Re:amaze. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/9448/91771/zendesk/vs/reamaze-cloud-helpdesk","about":[{"@id":"https://www.getapp.com.au/software/9448/zendesk#software"},{"@id":"https://www.getapp.com.au/software/91771/reamaze-cloud-helpdesk#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/9448/91771/zendesk/vs/reamaze-cloud-helpdesk#breadcrumblist"},"@id":"https://www.getapp.com.au/compare/9448/91771/zendesk/vs/reamaze-cloud-helpdesk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.getapp.com.au/#organization"}},{"name":"Zendesk Suite","description":"Zendesk Suite is a comprehensive customer and employee service platform that applies artificial intelligence to facilitate support operations across chat, email, voice and messaging channels. The system enables organizations to centralize interactions with customers and staff while accommodating varied workflows in enterprise and small business contexts. This platform addresses support requirements across retail, financial services, education, government, manufacturing, software, healthcare and telecommunications sectors. It is designed to streamline routine service tasks and enhance agent effectiveness.\n\nThe core of the platform is a Resolution Learning Loop that refines automation and quality with each interaction by leveraging unified conversation data. AI agents handle routine inquiries and a Copilot feature aids human agents by surfacing relevant context and suggested responses. The ticketing system consolidates requests from multiple channels into a single interface that presents comprehensive case histories for faster issue resolution. Additional modules include advanced live chat, self-service knowledge management, voice support and quality assurance tools combined with workforce management functionality for optimized scheduling and load balancing.\n\nZendesk Suite integrates with a wide range of third-party applications and services through open APIs and its marketplace of extensions. It supports direct connections to collaboration platforms such as Slack, customer relationship management systems including Salesforce and e-commerce platforms like Shopify. For bespoke requirements the platform provides developer toolkits and professional services to tailor workflows and implement custom connectors. Security measures include end-to-end encryption, detailed role-based access controls and compliance with global data protection standards such as the General Data Protection Regulation, the Health Insurance Portability and Accountability Act and Service Organization Controls two.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a1f280f2-059b-48c4-8840-1b28f13d6d5c.png","url":"https://www.getapp.com.au/software/9448/zendesk","@id":"https://www.getapp.com.au/software/9448/zendesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":4072},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Re:amaze","description":"Re:amaze is a web based helpdesk platform to help businesses communicate with customers at scale. With multi-channel support for all of your conversational channels like chat, email, social media, and mobile. Re:amaze helps your entire team stay in sync with customers in a shared team inbox so no conversations go missing.\n\nFeatures\n\nEmail, Facebook, Messenger, Twitter support - Live Chat with Chatbots - Push Notifications - Public Help Sites and FAQ - Multi-brand management - CRM - Team collaboration and staff notes - Customer satisfaction surveys - Roles and permissions - Tagging and customer attributes - Automated workflows - Customizable email templates - Automatic collision detection - Customizable notifications, tags, and filters - Response templates - Conversation permalinks - Autoresponders - Volume, response time, and staff reports - JavaScript integrations - API access - Mobile apps for iOS and Android","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d2028d46-1272-4d37-91eb-a4b334276602.png","url":"https://www.getapp.com.au/software/91771/reamaze-cloud-helpdesk","@id":"https://www.getapp.com.au/software/91771/reamaze-cloud-helpdesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":53},"offers":{"price":"29","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.com.au/compare/9448/91771/zendesk/vs/reamaze-cloud-helpdesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/275/call-center/software","@type":"ListItem"},{"name":"Zendesk Suite vs Re:amaze","position":3,"item":"https://www.getapp.com.au/compare/9448/91771/zendesk/vs/reamaze-cloud-helpdesk","@type":"ListItem"}]}]}
</script>