---
description: Get a quick and detailed side-by-side comparison for Zendesk Suite vs OpenText ZENworks Service Desk. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zendesk Suite vs OpenText ZENworks Service Desk Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [Zendesk Suite \<span\>vs\</span\> OpenText ZENworks Service Desk](https://www.getapp.com.au/compare/9448/2067629/zendesk/vs/zenworks-service-desk)

# Compare Zendesk Suite vs OpenText ZENworks Service Desk

Canonical: https://www.getapp.com.au/compare/9448/2067629/zendesk/vs/zenworks-service-desk

> Detailed comparison between Zendesk Suite and OpenText ZENworks Service Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | OpenText ZENworks Service Desk |
| **Overall rating** | 4.4/5 | - |
| **Total Reviews** | 4079 | 0 |
| **Starting Price** | USD 39.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Key features

### Zendesk Suite

- Analytics
- Asset Tracking
- Blended Call Center
- Change Management
- Computer Telephony Integration
- Configuration Management
- Customer Complaint Tracking
- Customer Support
- Customizable Reports
- Incident Management
- Issue Scheduling
- Knowledge Base Management
- Lead Management
- Problem Management
- Recording
- Self Service Portal
- Support Ticket Management
- Task Management
- Transfers/Routing
- Web-based Deployment

### OpenText ZENworks Service Desk

- Analytics
- Change Management
- Configuration Management
- Customer Support
- Incident Management
- Knowledge Base Management
- Problem Management
- Self Service Portal
- Task Management

## Links

- [View Zendesk Suite Profile](https://www.getapp.com.au/software/9448/zendesk)
- [View OpenText ZENworks Service Desk Profile](https://www.getapp.com.au/software/2067629/zenworks-service-desk)
- [View Original Comparison](https://www.getapp.com.au/compare/9448/2067629/zendesk/vs/zenworks-service-desk)

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