---
description: Get a quick and detailed side-by-side comparison for Zendesk Suite vs SupportSync. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zendesk Suite vs SupportSync Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Zendesk Suite \<span\>vs\</span\> SupportSync](https://www.getapp.com.au/compare/9448/105975/zendesk/vs/supportsync)

# Compare Zendesk Suite vs SupportSync

Canonical: https://www.getapp.com.au/compare/9448/105975/zendesk/vs/supportsync

> Detailed comparison between Zendesk Suite and SupportSync. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | SupportSync |
| **Overall rating** | 4.4/5 | 4.7/5 |
| **Total Reviews** | 4079 | 7 |
| **Starting Price** | USD 115.00 | USD 175.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Zendesk Suite

- Alerts/Notifications
- Asset Tracking
- Automatic Call Distribution
- Blended Call Center
- Client Management
- Computer Telephony Integration
- Configurable Workflow
- Customer Complaint Tracking
- Customizable Reports
- For Startups
- Help Desk Management
- Issue Scheduling
- Lead Management
- Multi-Channel Management
- Real-Time Data
- Recording
- Search/Filter
- Support Ticket Management
- Transfers/Routing
- Web-based Deployment

### SupportSync

- Alerts/Notifications
- Multi-Channel Management
- Search/Filter

## Links

- [View Zendesk Suite Profile](https://www.getapp.com.au/software/9448/zendesk)
- [View SupportSync Profile](https://www.getapp.com.au/software/105975/supportsync)
- [View Original Comparison](https://www.getapp.com.au/compare/9448/105975/zendesk/vs/supportsync)

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