---
description: Get a quick and detailed side-by-side comparison for Zendesk Suite vs OneDesk. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zendesk Suite vs OneDesk Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Zendesk Suite \<span\>vs\</span\> OneDesk](https://www.getapp.com.au/compare/9448/10202/zendesk/vs/onedesk)

# Compare Zendesk Suite vs OneDesk

Canonical: https://www.getapp.com.au/compare/9448/10202/zendesk/vs/onedesk

> Detailed comparison between Zendesk Suite and OneDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | OneDesk |
| **Overall rating** | 4.4/5 | 4.3/5 |
| **Total Reviews** | 4079 | 12 |
| **Starting Price** | USD 39.00 | USD 11.99 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Zendesk Suite

- API
- Activity Tracking
- CRM
- Commenting/Notes
- Customer Database
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Issue Management
- Multi-Channel Communication
- Performance Metrics
- Personalization
- Project Management
- Projections
- Real-Time Chat
- Reporting/Analytics
- Single Sign On
- Surveys & Feedback
- Workflow Management

### OneDesk

- API
- Activity Tracking
- CRM
- Commenting/Notes
- Customer Database
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Issue Management
- Multi-Channel Communication
- Performance Metrics
- Personalization
- Project Management
- Projections
- Real-Time Chat
- Reporting/Analytics
- Single Sign On
- Surveys & Feedback
- Workflow Management

## Links

- [View Zendesk Suite Profile](https://www.getapp.com.au/software/9448/zendesk)
- [View OneDesk Profile](https://www.getapp.com.au/software/10202/onedesk)
- [View Original Comparison](https://www.getapp.com.au/compare/9448/10202/zendesk/vs/onedesk)

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