---
description: Get a quick and detailed side-by-side comparison for Zendesk Suite vs Efficy CRM. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zendesk Suite vs Efficy CRM Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Zendesk Suite \<span\>vs\</span\> Efficy CRM](https://www.getapp.com.au/compare/9448/100561/zendesk/vs/efficy-crm)

# Compare Zendesk Suite vs Efficy CRM

Canonical: https://www.getapp.com.au/compare/9448/100561/zendesk/vs/efficy-crm

> Detailed comparison between Zendesk Suite and Efficy CRM. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zendesk Suite | Efficy CRM |
| **Overall rating** | 4.4/5 | 4.0/5 |
| **Total Reviews** | 4079 | 90 |
| **Starting Price** | USD 115.00 | EUR 49.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Zendesk Suite

- API
- Activity Tracking
- Call Scripting
- Client Management
- Configurable Workflow
- Contract/License Management
- Customer Complaint Tracking
- Customer Service Analytics
- Customizable Reports
- Dashboard
- For Startups
- Help Desk Management
- Lead Management
- Project Management
- Projections
- Real-Time Data
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Web-based Deployment

### Efficy CRM

- API
- Activity Tracking
- Call Scripting
- Client Management
- Configurable Workflow
- Contract/License Management
- Customer Complaint Tracking
- Customer Service Analytics
- Customizable Reports
- Dashboard
- For Startups
- Help Desk Management
- Lead Management
- Project Management
- Projections
- Real-Time Data
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Web-based Deployment

## Links

- [View Zendesk Suite Profile](https://www.getapp.com.au/software/9448/zendesk)
- [View Efficy CRM Profile](https://www.getapp.com.au/software/100561/efficy-crm)
- [View Original Comparison](https://www.getapp.com.au/compare/9448/100561/zendesk/vs/efficy-crm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zendesk Suite vs Efficy CRM Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for Zendesk Suite vs Efficy CRM. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/9448/100561/zendesk/vs/efficy-crm","about":[{"@id":"https://www.getapp.com.au/software/9448/zendesk#software"},{"@id":"https://www.getapp.com.au/software/100561/efficy-crm#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/9448/100561/zendesk/vs/efficy-crm#breadcrumblist"},"@id":"https://www.getapp.com.au/compare/9448/100561/zendesk/vs/efficy-crm#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.getapp.com.au/#organization"}},{"name":"Zendesk Suite","description":"Zendesk Suite is a comprehensive customer and employee service platform that applies artificial intelligence to facilitate support operations across chat, email, voice and messaging channels. The system enables organizations to centralize interactions with customers and staff while accommodating varied workflows in enterprise and small business contexts. This platform addresses support requirements across retail, financial services, education, government, manufacturing, software, healthcare and telecommunications sectors. It is designed to streamline routine service tasks and enhance agent effectiveness.\n\nThe core of the platform is a Resolution Learning Loop that refines automation and quality with each interaction by leveraging unified conversation data. AI agents handle routine inquiries and a Copilot feature aids human agents by surfacing relevant context and suggested responses. The ticketing system consolidates requests from multiple channels into a single interface that presents comprehensive case histories for faster issue resolution. Additional modules include advanced live chat, self-service knowledge management, voice support and quality assurance tools combined with workforce management functionality for optimized scheduling and load balancing.\n\nZendesk Suite integrates with a wide range of third-party applications and services through open APIs and its marketplace of extensions. It supports direct connections to collaboration platforms such as Slack, customer relationship management systems including Salesforce and e-commerce platforms like Shopify. For bespoke requirements the platform provides developer toolkits and professional services to tailor workflows and implement custom connectors. Security measures include end-to-end encryption, detailed role-based access controls and compliance with global data protection standards such as the General Data Protection Regulation, the Health Insurance Portability and Accountability Act and Service Organization Controls two.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a1f280f2-059b-48c4-8840-1b28f13d6d5c.png","url":"https://www.getapp.com.au/software/9448/zendesk","@id":"https://www.getapp.com.au/software/9448/zendesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":4079},"offers":{"price":"115","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Efficy CRM","description":"At last, a CRM solution that truly adapts to your needs...\n\nOur mission is to help each company or organisation succeed by helping it to transform its customer data into customer knowledge while simplifying the work of its employees. Efficy is a major player in the European CRM market. With our personalised range of solutions, we've already attracted over 13.500 clients and 330.000 users across 60 countries. And we have no intention of stopping there! Our ambition? To become the #EuropeanCRMChampion.  \n\nOur CRM solutions are the most flexible on the market. We enhance the productivity of your marketing, sales and customer service teams by providing a range of CRM tools: customer database, opportunity tracking, lead nurturing, or online forms, to name a few. Our expert teams are always at your service - we can adapt your CRM solution to your organisation, processes, teams, projects, sales structure, customer support and help desk system.   \n\nDon’t waste time on administrative tasks - empower your employees and grow your business with Efficy Enterprise.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/231b89c6-5724-4e90-9e3d-8f27d742356d.png","url":"https://www.getapp.com.au/software/100561/efficy-crm","@id":"https://www.getapp.com.au/software/100561/efficy-crm#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":90},"offers":{"price":"49","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.com.au/compare/9448/100561/zendesk/vs/efficy-crm#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"Zendesk Suite vs Efficy CRM","position":3,"item":"https://www.getapp.com.au/compare/9448/100561/zendesk/vs/efficy-crm","@type":"ListItem"}]}]}
</script>