Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations. Read less
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync.... Read more

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support tickets, a customer support portal, contract management, and report creation. Read less
Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support... Read more

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

USD 19.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

USD 14.00/month

View Pricing Plans

Overall rating

4.4 /5
(2,680)
Ease of Use
4.3/5
Features
4.3/5
Customer Service
4.2/5
Value for Money
4.1/5

Overall rating

4.5 /5
(1,674)
Ease of Use
4.4/5
Features
4.4/5
Customer Service
4.3/5
Value for Money
4.5/5

Total features 180

  • 360 Degree Feedback
  • @mentions
  • AB Testing
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Availability Management
  • Batch Communications
  • Billing & Invoicing
  • Blended Call Center
  • CMDB
  • CRM
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Capacity Management
  • Case Management
  • Cataloguing/Categorisation
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Content Creation
  • Content Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customisable Branding
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support Systems
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Distribution
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Management
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Filtering
  • For iPad Devices
  • Forms Management
  • Full Text Search
  • Gamification
  • Geotargeting
  • Health Score
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Incident Management
  • Interaction Tracking
  • Interactive Content
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple Scripts
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Offline Form
  • On-Demand Communications
  • Onboarding
  • Online Forums
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Predictive Analytics
  • Predictive Dialer
  • Print Management
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Procurement Management
  • Progressive Dialer
  • Project Management
  • Quality Assurance
  • Queue Management
  • Quotes/Estimates
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Text Analysis
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Usage Tracking/Analytics
  • Video Support
  • Virtual Assistant
  • Voice Customization
  • Voice Mail
  • Website Visitor Tracking
  • Widgets
  • Win / Loss Analysis
  • Workflow Configuration
  • Workflow Management

Total features 146

  • 360 Degree Feedback
  • @mentions
  • AB Testing
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Availability Management
  • Batch Communications
  • Billing & Invoicing
  • Blended Call Center
  • CMDB
  • CRM
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Capacity Management
  • Case Management
  • Cataloguing/Categorisation
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Content Creation
  • Content Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customisable Branding
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support Systems
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Distribution
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Management
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Filtering
  • For iPad Devices
  • Forms Management
  • Full Text Search
  • Gamification
  • Geotargeting
  • Health Score
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Incident Management
  • Interaction Tracking
  • Interactive Content
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple Scripts
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Offline Form
  • On-Demand Communications
  • Onboarding
  • Online Forums
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Predictive Analytics
  • Predictive Dialer
  • Print Management
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Procurement Management
  • Progressive Dialer
  • Project Management
  • Quality Assurance
  • Queue Management
  • Quotes/Estimates
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Text Analysis
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Usage Tracking/Analytics
  • Video Support
  • Virtual Assistant
  • Voice Customization
  • Voice Mail
  • Website Visitor Tracking
  • Widgets
  • Win / Loss Analysis
  • Workflow Configuration
  • Workflow Management
  • 123FormBuilder
  • 3CLogic
  • 8x8 Virtual Office
  • AWeber
  • ActiveCampaign
  • Agile CRM
  • Agile Central
  • Aha!
  • Aircall
  • Akita
  • Algolia
  • Ameyo
  • Amity
  • Asana
  • Asset Panda
  • Automate.io
  • Autotask PSA
  • Azuqua
  • Beanstalk
  • Bedrock Data
  • Benchmark Email
  • BigCommerce
  • Bigin by Zoho CRM
  • Bitium
  • Bloomfire
  • Box
  • Breeze
  • Brushfire
  • Built.io Flow
  • CA Flowdock
  • Calendly
  • Callmaker
  • Capsule
  • ChargeDesk
  • ChargeOver
  • Chargebee
  • Chargify
  • ChartMogul
  • CheckMarket
  • Cirrus Insight
  • Clearbit
  • ClicData
  • ClickDesk
  • ClickHelp
  • Close
  • CloudAgent
  • CloudApp
  • CollabSpot
  • ConnectWise Control
  • Crisp
  • Customer Thermometer
  • Cyclr
  • Cyfe
  • DataHero
  • Databox
  • Device42
  • Dialpad
  • Dropbox Business
  • Drupal
  • Ducksboard
  • EZ Texting
  • EZOfficeInventory
  • Easy Insight
  • Emma
  • Facebook for Business
  • Falcon.io
  • Five9
  • Flowlu
  • Formstack Forms
  • FreshBooks
  • Freshdesk
  • FullContact
  • Gainsight CS
  • Geckoboard
  • Genesys Cloud CX
  • Get Satisfaction
  • GetResponse
  • GoToAssist
  • GoToConnect
  • Google Analytics
  • Google Workspace
  • HappyFox Chat
  • Harvest
  • Helpjuice
  • Helpshift
  • Hexnode UEM
  • Higher Logic
  • Highrise
  • Hippo Video
  • Hootsuite
  • HubSpot CRM
  • Hubstaff
  • Humanity
  • Igloo
  • Inbenta
  • Instabug
  • Instagram
  • Intercom
  • Jira
  • Jitterbit
  • Joomla
  • Keap
  • Kixie PowerCall
  • Klaviyo
  • Kookoo
  • Kudos
  • Leftronic
  • Lessonly
  • LiveChat
  • LiveOps
  • LogMeIn Rescue
  • LoginRadius
  • Magento Commerce
  • Mailchimp
  • ManageEngine ADManager Plus
  • ManageEngine Desktop Central
  • Maropost Commerce Cloud
  • MeisterTask
  • Membrain
  • MessageBird
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Teams
  • Mixpanel
  • Moxtra
  • MyFeelBack
  • NICE CXone
  • Nectar Desk
  • Nextiva
  • Nicereply
  • Notion
  • Nutshell
  • Okta
  • Olark
  • OneLogin
  • Operations Hub
  • OpsGenie
  • OroCRM
  • Ottspotta
  • OutSystems
  • PagerDuty
  • PandaDoc
  • Pendo
  • Pipedrive
  • Pivotal Tracker
  • Planview PPM Pro
  • Playvox
  • Plecto
  • Podio
  • Preact
  • PrestaShop
  • ProProfs Knowledge Base
  • Productboard
  • Projector PSA
  • Qordoba
  • QuickBooks Online Advanced
  • Quip
  • Quiq Messaging
  • Receptive
  • Redmine
  • RingCentral Contact Center
  • SABIO
  • SAP Business One
  • SAP Litmos
  • Sailthru
  • SalesSeek
  • Salesforce Sales Cloud
  • ScreenSteps
  • Segment
  • Setmore
  • Sharpen
  • Shopify
  • Skilljar Customer Education
  • Skyvia
  • Slack
  • Slemma
  • Smartling
  • Smartlook
  • Smartsheet
  • Smooch
  • SnapEngage
  • SolarWinds Service Desk
  • Solve CRM
  • Spinify
  • SpiraTeam
  • Sprinklr
  • Sprout Social
  • SugarCRM
  • SuperReceptionist
  • SupportSync
  • SurveyLab
  • SurveyMonkey
  • Swiftype
  • TMetric
  • Talkdesk
  • TeamViewer
  • Teamgate
  • Teamwork
  • Time Doctor
  • TimeCamp
  • TimeLog
  • Totango
  • Transifex
  • Tray.io
  • Trello
  • Truly
  • Trustpilot
  • Twilio
  • Twitter
  • UserVoice
  • Userlike
  • Usermind
  • Usersnap
  • Vanilla
  • Velaro
  • VeriShow
  • Vidyard
  • Virtual Observer
  • Vivocha
  • WHMCS
  • WISE io
  • Webex Experience Management
  • Wistia
  • WooCommerce
  • Woopra
  • WordPress
  • Workato
  • WorkflowMax
  • XCALLY
  • Yammer
  • Yext
  • Yodiz
  • Yonyx
  • Yotpo
  • Zadarma
  • Zapier
  • Zen Cart
  • ZenDesk Chat
  • Zendesk Sell
  • Zingtree
  • Zoho Analytics
  • Zoho Assist
  • Zoho Books
  • Zoho BugTracker
  • Zoho CRM
  • Zoho Cliq
  • Zoho Creator
  • Zoho Flow
  • Zoho Forms
  • Zoho Inventory
  • Zoho Invoice
  • Zoho SalesIQ
  • Zoho Social
  • Zoho Sprints
  • Zoho Subscriptions
  • Zoho Survey
  • Zoom Meetings
  • amoCRM
  • babelforce
  • elevio
  • eyeson
  • iorad
  • iridize
  • kintone
  • miniOrange
  • xMatters
  • 123FormBuilder
  • 3CLogic
  • 8x8 Virtual Office
  • AWeber
  • ActiveCampaign
  • Agile CRM
  • Agile Central
  • Aha!
  • Aircall
  • Akita
  • Algolia
  • Ameyo
  • Amity
  • Asana
  • Asset Panda
  • Automate.io
  • Autotask PSA
  • Azuqua
  • Beanstalk
  • Bedrock Data
  • Benchmark Email
  • BigCommerce
  • Bigin by Zoho CRM
  • Bitium
  • Bloomfire
  • Box
  • Breeze
  • Brushfire
  • Built.io Flow
  • CA Flowdock
  • Calendly
  • Callmaker
  • Capsule
  • ChargeDesk
  • ChargeOver
  • Chargebee
  • Chargify
  • ChartMogul
  • CheckMarket
  • Cirrus Insight
  • Clearbit
  • ClicData
  • ClickDesk
  • ClickHelp
  • Close
  • CloudAgent
  • CloudApp
  • CollabSpot
  • ConnectWise Control
  • Crisp
  • Customer Thermometer
  • Cyclr
  • Cyfe
  • DataHero
  • Databox
  • Device42
  • Dialpad
  • Dropbox Business
  • Drupal
  • Ducksboard
  • EZ Texting
  • EZOfficeInventory
  • Easy Insight
  • Emma
  • Facebook for Business
  • Falcon.io
  • Five9
  • Flowlu
  • Formstack Forms
  • FreshBooks
  • Freshdesk
  • FullContact
  • Gainsight CS
  • Geckoboard
  • Genesys Cloud CX
  • Get Satisfaction
  • GetResponse
  • GoToAssist
  • GoToConnect
  • Google Analytics
  • Google Workspace
  • HappyFox Chat
  • Harvest
  • Helpjuice
  • Helpshift
  • Hexnode UEM
  • Higher Logic
  • Highrise
  • Hippo Video
  • Hootsuite
  • HubSpot CRM
  • Hubstaff
  • Humanity
  • Igloo
  • Inbenta
  • Instabug
  • Instagram
  • Intercom
  • Jira
  • Jitterbit
  • Joomla
  • Keap
  • Kixie PowerCall
  • Klaviyo
  • Kookoo
  • Kudos
  • Leftronic
  • Lessonly
  • LiveChat
  • LiveOps
  • LogMeIn Rescue
  • LoginRadius
  • Magento Commerce
  • Mailchimp
  • ManageEngine ADManager Plus
  • ManageEngine Desktop Central
  • Maropost Commerce Cloud
  • MeisterTask
  • Membrain
  • MessageBird
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Teams
  • Mixpanel
  • Moxtra
  • MyFeelBack
  • NICE CXone
  • Nectar Desk
  • Nextiva
  • Nicereply
  • Notion
  • Nutshell
  • Okta
  • Olark
  • OneLogin
  • Operations Hub
  • OpsGenie
  • OroCRM
  • Ottspotta
  • OutSystems
  • PagerDuty
  • PandaDoc
  • Pendo
  • Pipedrive
  • Pivotal Tracker
  • Planview PPM Pro
  • Playvox
  • Plecto
  • Podio
  • Preact
  • PrestaShop
  • ProProfs Knowledge Base
  • Productboard
  • Projector PSA
  • Qordoba
  • QuickBooks Online Advanced
  • Quip
  • Quiq Messaging
  • Receptive
  • Redmine
  • RingCentral Contact Center
  • SABIO
  • SAP Business One
  • SAP Litmos
  • Sailthru
  • SalesSeek
  • Salesforce Sales Cloud
  • ScreenSteps
  • Segment
  • Setmore
  • Sharpen
  • Shopify
  • Skilljar Customer Education
  • Skyvia
  • Slack
  • Slemma
  • Smartling
  • Smartlook
  • Smartsheet
  • Smooch
  • SnapEngage
  • SolarWinds Service Desk
  • Solve CRM
  • Spinify
  • SpiraTeam
  • Sprinklr
  • Sprout Social
  • SugarCRM
  • SuperReceptionist
  • SupportSync
  • SurveyLab
  • SurveyMonkey
  • Swiftype
  • TMetric
  • Talkdesk
  • TeamViewer
  • Teamgate
  • Teamwork
  • Time Doctor
  • TimeCamp
  • TimeLog
  • Totango
  • Transifex
  • Tray.io
  • Trello
  • Truly
  • Trustpilot
  • Twilio
  • Twitter
  • UserVoice
  • Userlike
  • Usermind
  • Usersnap
  • Vanilla
  • Velaro
  • VeriShow
  • Vidyard
  • Virtual Observer
  • Vivocha
  • WHMCS
  • WISE io
  • Webex Experience Management
  • Wistia
  • WooCommerce
  • Woopra
  • WordPress
  • Workato
  • WorkflowMax
  • XCALLY
  • Yammer
  • Yext
  • Yodiz
  • Yonyx
  • Yotpo
  • Zadarma
  • Zapier
  • Zen Cart
  • ZenDesk Chat
  • Zendesk Sell
  • Zingtree
  • Zoho Analytics
  • Zoho Assist
  • Zoho Books
  • Zoho BugTracker
  • Zoho CRM
  • Zoho Cliq
  • Zoho Creator
  • Zoho Flow
  • Zoho Forms
  • Zoho Inventory
  • Zoho Invoice
  • Zoho SalesIQ
  • Zoho Social
  • Zoho Sprints
  • Zoho Subscriptions
  • Zoho Survey
  • Zoom Meetings
  • amoCRM
  • babelforce
  • elevio
  • eyeson
  • iorad
  • iridize
  • kintone
  • miniOrange
  • xMatters