Salesforce Service Cloud

Customer Service & Field Service Management Solutions
(458 reviews)
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Zendesk

Cloud-based Help Desk & Customer Support Platform
(2372 reviews)
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Overview

Overview

Overview

Platforms Supported

Platforms Supported

Platforms Supported

Web Based Web Based
Web Based
iPhone App iPhone App
iPhone App
Android App Android App
Android App
Windows App Windows App
Windows App

Support Options

Support Options

Support Options

FAQs FAQs
FAQs
Forum Forum
Forum
Knowledge Base Knowledge Base
Knowledge Base
Online Support Online Support
Online Support
Phone Support Phone Support
Phone Support
Video Tutorials Video Tutorials
Video Tutorials

Cost

Cost

Cost

Starting From

Starting From

Starting From

USD 25.00/month
USD 5.00/month
Subscription Subscription
Subscription

Reviews

Reviews

Reviews

Overall rating Overall rating
Overall rating
Ease of use Ease of use
Ease of use
Value for money Value for money
Value for money
Customer support Customer support
Customer support

Features

Features

Features

A/B Testing A/B Testing
A/B Testing
API API
API
Access Control Access Control
Access Control
Active Directory Integration Active Directory Integration
Active Directory Integration
Activity Dashboard Activity Dashboard
Activity Dashboard
Activity Tracking Activity Tracking
Activity Tracking
Alerts / Escalation Alerts / Escalation
Alerts / Escalation
Application Integration Application Integration
Application Integration
Approval Process Control Approval Process Control
Approval Process Control
Archiving & Retention Archiving & Retention
Archiving & Retention
Asset Management Asset Management
Asset Management
Assignment Management Assignment Management
Assignment Management
Audit Trail Audit Trail
Audit Trail
Authentication Authentication
Authentication
Auto-Responders Auto-Responders
Auto-Responders
Automatic Backup Automatic Backup
Automatic Backup
Automatic Notifications Automatic Notifications
Automatic Notifications
Availability Indicator Availability Indicator
Availability Indicator
Benchmarking Benchmarking
Benchmarking
CRM Integration CRM Integration
CRM Integration
Call Recording Call Recording
Call Recording
Call Routing Call Routing
Call Routing
Call Transfer Call Transfer
Call Transfer
Caller ID Caller ID
Caller ID
Case Management Case Management
Case Management
Categorization Categorization
Categorization
Chat Chat
Chat
Client Portal Client Portal
Client Portal
Collaboration Tools Collaboration Tools
Collaboration Tools
Collaborative Workspace Collaborative Workspace
Collaborative Workspace
Commenting Commenting
Commenting
Compliance Management Compliance Management
Compliance Management
Conditional Logic Conditional Logic
Conditional Logic
Conferencing Conferencing
Conferencing
Configurable Workflow Configurable Workflow
Configurable Workflow
Contact History Contact History
Contact History
Contact Management Contact Management
Contact Management
Content Filter Content Filter
Content Filter
Contract Management Contract Management
Contract Management
Custom Fields Custom Fields
Custom Fields
Custom Forms Custom Forms
Custom Forms
Customer Accounts Customer Accounts
Customer Accounts
Customer Activity Reporting Customer Activity Reporting
Customer Activity Reporting
Customer Database Customer Database
Customer Database
Customer Experience Management Customer Experience Management
Customer Experience Management
Customer History Customer History
Customer History
Customer Service Analytics Customer Service Analytics
Customer Service Analytics
Customisable Branding Customisable Branding
Customisable Branding
Customizable Reporting Customizable Reporting
Customizable Reporting
Customizable Templates Customizable Templates
Customizable Templates
Data Import/Export Data Import/Export
Data Import/Export
Disaster Recovery Disaster Recovery
Disaster Recovery
Drag & Drop Interface Drag & Drop Interface
Drag & Drop Interface
Email Integration Email Integration
Email Integration
Email Notifications Email Notifications
Email Notifications
Email Response Control Email Response Control
Email Response Control
Email Templates Email Templates
Email Templates
Email Tracking Email Tracking
Email Tracking
Employee Communities Employee Communities
Employee Communities
Employee Database Employee Database
Employee Database
Escalation Management Escalation Management
Escalation Management
Event Triggered Actions Event Triggered Actions
Event Triggered Actions
Feedback Collection Feedback Collection
Feedback Collection
Feedback Management Feedback Management
Feedback Management
Filtered Views Filtered Views
Filtered Views
Forms Management Forms Management
Forms Management
Goal Setting / Tracking Goal Setting / Tracking
Goal Setting / Tracking
Guided Problem Solving Guided Problem Solving
Guided Problem Solving
History Tracking History Tracking
History Tracking
IVR / Voice Recognition IVR / Voice Recognition
IVR / Voice Recognition
Incident Management Incident Management
Incident Management
Instant Messaging Instant Messaging
Instant Messaging
Issue Management Issue Management
Issue Management
Issue Tracking Issue Tracking
Issue Tracking
Job Scheduling Job Scheduling
Job Scheduling
Job Tracking Job Tracking
Job Tracking
Knowledge Base Management Knowledge Base Management
Knowledge Base Management
Lead Assignment Lead Assignment
Lead Assignment
Monitoring Monitoring
Monitoring
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Communication
Multi-Channel Management Multi-Channel Management
Multi-Channel Management
Multi-Company Multi-Company
Multi-Company
Multi-Language Multi-Language
Multi-Language
Multi-Location Multi-Location
Multi-Location
Multiple Format Support Multiple Format Support
Multiple Format Support
Multiple Projects Multiple Projects
Multiple Projects
Multiple User Accounts Multiple User Accounts
Multiple User Accounts
Online Forums Online Forums
Online Forums
Order Management Order Management
Order Management
Performance Management Performance Management
Performance Management
Performance Reports Performance Reports
Performance Reports
Permission Management Permission Management
Permission Management
Predictive Analytics Predictive Analytics
Predictive Analytics
Prioritizing Prioritizing
Prioritizing
Problem Management Problem Management
Problem Management
Queue Manager Queue Manager
Queue Manager
Ratings & Reviews Ratings & Reviews
Ratings & Reviews
Real Time Analytics Real Time Analytics
Real Time Analytics
Real Time Data Real Time Data
Real Time Data
Real Time Monitoring Real Time Monitoring
Real Time Monitoring
Real Time Notifications Real Time Notifications
Real Time Notifications
Real Time Updates Real Time Updates
Real Time Updates
Records Management Records Management
Records Management
Remote Access Remote Access
Remote Access
Reporting & Statistics Reporting & Statistics
Reporting & Statistics
Request Routing Request Routing
Request Routing
Role Management Role Management
Role Management
Role-Based Permissions Role-Based Permissions
Role-Based Permissions
Rules-Based Workflow Rules-Based Workflow
Rules-Based Workflow
SLA Management SLA Management
SLA Management
SMS Integration SMS Integration
SMS Integration
SSL Security SSL Security
SSL Security
Self Service Portal Self Service Portal
Self Service Portal
Single Sign On Single Sign On
Single Sign On
Social Media Integration Social Media Integration
Social Media Integration
Status Tracking Status Tracking
Status Tracking
Support Ticket Management Support Ticket Management
Support Ticket Management
Support Ticket Tracking Support Ticket Tracking
Support Ticket Tracking
Surveys & Feedback Surveys & Feedback
Surveys & Feedback
Tagging Tagging
Tagging
Third Party Integration Third Party Integration
Third Party Integration
Timer Timer
Timer
Two-Factor Authentication Two-Factor Authentication
Two-Factor Authentication
Two-Way Audio & Video Two-Way Audio & Video
Two-Way Audio & Video
Video Support Video Support
Video Support
Web Forms Web Forms
Web Forms
Website Integration Website Integration
Website Integration
Widgets Widgets
Widgets
Work Order Management Work Order Management
Work Order Management
Workflow Management Workflow Management
Workflow Management

Integrations

Integrations

Integrations

123FormBuilder 123FormBuilder
123FormBuilder
Clarizen Clarizen
Clarizen
ClickDesk ClickDesk
ClickDesk
FinancialForce Accounting FinancialForce Accounting
FinancialForce Accounting
Five9 Five9
Five9
Freshdesk Freshdesk
Freshdesk
Get Satisfaction Get Satisfaction
Get Satisfaction
InGenius InGenius
InGenius
InsightSquared InsightSquared
InsightSquared
Planview PPM Pro Planview PPM Pro
Planview PPM Pro
Planyo Planyo
Planyo
Podio Podio
Podio
Quick Base Quick Base
Quick Base
Salesforce Social Studio Salesforce Social Studio
Salesforce Social Studio
Sharpen Sharpen
Sharpen
SmarterU LMS SmarterU LMS
SmarterU LMS
SolarWinds Service Desk SolarWinds Service Desk
SolarWinds Service Desk
Vivocha Vivocha
Vivocha
Vocalcom Vocalcom
Vocalcom
Yonyx Yonyx
Yonyx