---
description: Get a quick and detailed side-by-side comparison for Salesforce Service Cloud vs STORIS. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Salesforce Service Cloud vs STORIS Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/3083/insurance-crm/software) > [Salesforce Service Cloud \<span\>vs\</span\> STORIS](https://www.getapp.com.au/compare/91754/120735/salesforce-1-service-cloud/vs/storis)

# Compare Salesforce Service Cloud vs STORIS

Canonical: https://www.getapp.com.au/compare/91754/120735/salesforce-1-service-cloud/vs/storis

> Detailed comparison between Salesforce Service Cloud and STORIS. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Salesforce Service Cloud | STORIS |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 824 | 70 |
| **Starting Price** | USD 25.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Salesforce Service Cloud

- API
- Activity Tracking
- Asset Tracking
- Billing & Invoicing
- CRM
- Content Management
- Customer Database
- Customisable Branding
- Customizable Reports
- Dashboard
- Dispatch Management
- Document Management
- Multi-Channel Management
- Order Tracking
- Project Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Route Optimization
- Status Tracking

### STORIS

- API
- Activity Tracking
- Asset Tracking
- Billing & Invoicing
- CRM
- Content Management
- Customer Database
- Customisable Branding
- Customizable Reports
- Dashboard
- Dispatch Management
- Document Management
- Multi-Channel Management
- Order Tracking
- Project Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Route Optimization
- Status Tracking

## Links

- [View Salesforce Service Cloud Profile](https://www.getapp.com.au/software/91754/salesforce-1-service-cloud)
- [View STORIS Profile](https://www.getapp.com.au/software/120735/storis)
- [View Original Comparison](https://www.getapp.com.au/compare/91754/120735/salesforce-1-service-cloud/vs/storis)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Salesforce Service Cloud vs STORIS Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for Salesforce Service Cloud vs STORIS. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/91754/120735/salesforce-1-service-cloud/vs/storis","about":[{"@id":"https://www.getapp.com.au/software/91754/salesforce-1-service-cloud#software"},{"@id":"https://www.getapp.com.au/software/120735/storis#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/91754/120735/salesforce-1-service-cloud/vs/storis#breadcrumblist"},"@id":"https://www.getapp.com.au/compare/91754/120735/salesforce-1-service-cloud/vs/storis#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.com.au/#website"},"publisher":{"@id":"https://www.getapp.com.au/#organization"},"inLanguage":"en-AU"},{"name":"Salesforce Service Cloud","description":"Salesforce Service Cloud is a comprehensive software platform that enables organizations to deliver customer support across multiple channels through a unified system that integrates artificial intelligence with human expertise. It is designed to accommodate diverse sectors including contact center operations, field service management, human resources and information technology support. The platform scales according to enterprise needs while maintaining a personalized approach to each customer interaction. \n\nCore functionality includes case management that monitors inquiries from initiation to resolution and a unified service console that presents agents with a consolidated workspace for customer data, case histories and service tools. The omni-channel routing engine assigns cases, chats and messages based on agent skills, availability and current workload. The knowledge management system offers a central repository for articles, frequently asked questions and resources accessible to both agents and end users. Artificial intelligence components deliver predictive insights, automated workflows and intelligent service recommendations that optimize productivity. Self-service portals empower customers to obtain answers independently and real-time chat and messaging support spans live chat, messaging applications and short message service channels. \n\nVoice integration combines telephony in the platform for contextualized call handling and workflow automation simplifies repetitive processes. Service dashboards and analytics provide real-time visibility into key service metrics, while incident management tools facilitate an organized response to major disruptions. Field service features address workforce mobility through scheduling, dispatching and technician tracking.\nThe platform offers alignment with other cloud modules by connecting to sales, marketing and commerce suites to deliver a unified view of customer interactions across all touchpoints. Open application programming interfaces support connections to external systems and business applications. The application marketplace ecosystem provides extensive options for extending functionality with preconfigured add-ons and integrations. Integrated collaboration tools enhance team communication through direct integration with collaboration platforms and data management connectors unite information flows across the enterprise. Advanced analytics are achievable through integration with visualization and business intelligence solutions.\n\nCustomization options enable tailored configuration of workflows, user interfaces and data models to meet specific enterprise requirements. The platform supports multilingual environments to address the needs of a global customer base. Enterprise-grade security measures and compliance features align with industry requirements to safeguard data and ensure regulatory adherence. Continuous enhancements and modular architecture facilitate adaptability to evolving business challenges.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/509c9ea2-da24-43f7-9e6e-2bbbd0ae34a7.png","url":"https://www.getapp.com.au/software/91754/salesforce-1-service-cloud","@id":"https://www.getapp.com.au/software/91754/salesforce-1-service-cloud#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":824},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"STORIS","description":"STORIS is a leading provider of modern unified commerce software for home furnishings, bedding, and appliance retailers. Its all-in-one platform connects every part of a retailer’s business—from in-store point of sale and eCommerce websites to distribution centers and back-office operations. By integrating sales, inventory management, order processing, supply chain, and accounting, STORIS helps retailers streamline workflows and deliver a seamless customer experience across channels. With STORIS’ comprehensive ERP, a sale made in the store or online instantly updates inventory, triggers reordering or delivery scheduling, and reflects in financials without manual effort. This real-time data flow ensures all departments work with the same accurate information, improving efficiency and reducing errors. STORIS includes specialized tools that standard retail software often lacks. For example, retailers can optimize furniture delivery routes, manage special orders for custom products, and even handle consumer financing options right within the system. Sales associates are empowered by STORIS’ NextGen Mobile POS and Customer Experience Management (CXM) tools, which let them engage shoppers on tablets, access rich product information, and build sales orders from anywhere in the showroom. STORIS offers the eSTORIS integrated web platform (or APIs to connect an existing website) to support eCommerce. This keeps online inventory and pricing in sync with in-store data, enabling true omnichannel experiences like buying online/pickup in-store and sharing carts between online and in-person visits.\n\nAs a company, STORIS backs its technology with dedicated client support and ongoing innovation. They continuously invest in R&amp;D to release new features and improvements, ensuring that retailers on STORIS have a competitive edge. Over 450 home furnishings retailers – including many of the industry’s Top 100 – rely on STORIS to run their operations. \n\nBy choosing STORIS, retailers get a proven end-to-end solution that drives efficiency, increases revenue across channels, and delights customers with cohesive, convenient shopping experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c2f41de9-3b58-4993-8ea5-4086f4b15b0a.png","url":"https://www.getapp.com.au/software/120735/storis","@id":"https://www.getapp.com.au/software/120735/storis#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":70},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.com.au/compare/91754/120735/salesforce-1-service-cloud/vs/storis#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Insurance CRM Software","position":2,"item":"/directory/3083/insurance-crm/software","@type":"ListItem"},{"name":"Salesforce Service Cloud vs STORIS","position":3,"item":"https://www.getapp.com.au/compare/91754/120735/salesforce-1-service-cloud/vs/storis","@type":"ListItem"}]}]}
</script>