---
description: Get a quick and detailed side-by-side comparison for Salesforce Service Cloud vs Smartsupp. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Salesforce Service Cloud vs Smartsupp Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/3083/insurance-crm/software) > [Salesforce Service Cloud \<span\>vs\</span\> Smartsupp](https://www.getapp.com.au/compare/91754/101363/salesforce-1-service-cloud/vs/smartsupp-live-chat)

# Compare Salesforce Service Cloud vs Smartsupp

Canonical: https://www.getapp.com.au/compare/91754/101363/salesforce-1-service-cloud/vs/smartsupp-live-chat

> Detailed comparison between Salesforce Service Cloud and Smartsupp. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Salesforce Service Cloud | Smartsupp |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 820 | 343 |
| **Starting Price** | USD 25.00 | USD 17.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Salesforce Service Cloud

- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Customer Database
- Customisable Branding
- Dashboard
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Reporting
- Reporting/Analytics
- Routing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing
- Website Integration

### Smartsupp

- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Customer Database
- Customisable Branding
- Dashboard
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Reporting
- Reporting/Analytics
- Routing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing
- Website Integration

## Links

- [View Salesforce Service Cloud Profile](https://www.getapp.com.au/software/91754/salesforce-1-service-cloud)
- [View Smartsupp Profile](https://www.getapp.com.au/software/101363/smartsupp-live-chat)
- [View Original Comparison](https://www.getapp.com.au/compare/91754/101363/salesforce-1-service-cloud/vs/smartsupp-live-chat)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Salesforce Service Cloud vs Smartsupp Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for Salesforce Service Cloud vs Smartsupp. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/91754/101363/salesforce-1-service-cloud/vs/smartsupp-live-chat","about":[{"@id":"https://www.getapp.com.au/software/91754/salesforce-1-service-cloud#software"},{"@id":"https://www.getapp.com.au/software/101363/smartsupp-live-chat#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/91754/101363/salesforce-1-service-cloud/vs/smartsupp-live-chat#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.com.au/compare/91754/101363/salesforce-1-service-cloud/vs/smartsupp-live-chat#webpage","isPartOf":{"@id":"https://www.getapp.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.getapp.com.au/#organization"}},{"name":"Salesforce Service Cloud","description":"Salesforce Service Cloud is a comprehensive software platform that enables organizations to deliver customer support across multiple channels through a unified system that integrates artificial intelligence with human expertise. It is designed to accommodate diverse sectors including contact center operations, field service management, human resources and information technology support. The platform scales according to enterprise needs while maintaining a personalized approach to each customer interaction. \n\nCore functionality includes case management that monitors inquiries from initiation to resolution and a unified service console that presents agents with a consolidated workspace for customer data, case histories and service tools. The omni-channel routing engine assigns cases, chats and messages based on agent skills, availability and current workload. The knowledge management system offers a central repository for articles, frequently asked questions and resources accessible to both agents and end users. Artificial intelligence components deliver predictive insights, automated workflows and intelligent service recommendations that optimize productivity. Self-service portals empower customers to obtain answers independently and real-time chat and messaging support spans live chat, messaging applications and short message service channels. \n\nVoice integration combines telephony in the platform for contextualized call handling and workflow automation simplifies repetitive processes. Service dashboards and analytics provide real-time visibility into key service metrics, while incident management tools facilitate an organized response to major disruptions. Field service features address workforce mobility through scheduling, dispatching and technician tracking.\nThe platform offers alignment with other cloud modules by connecting to sales, marketing and commerce suites to deliver a unified view of customer interactions across all touchpoints. Open application programming interfaces support connections to external systems and business applications. The application marketplace ecosystem provides extensive options for extending functionality with preconfigured add-ons and integrations. Integrated collaboration tools enhance team communication through direct integration with collaboration platforms and data management connectors unite information flows across the enterprise. Advanced analytics are achievable through integration with visualization and business intelligence solutions.\n\nCustomization options enable tailored configuration of workflows, user interfaces and data models to meet specific enterprise requirements. The platform supports multilingual environments to address the needs of a global customer base. Enterprise-grade security measures and compliance features align with industry requirements to safeguard data and ensure regulatory adherence. Continuous enhancements and modular architecture facilitate adaptability to evolving business challenges.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/509c9ea2-da24-43f7-9e6e-2bbbd0ae34a7.png","url":"https://www.getapp.com.au/software/91754/salesforce-1-service-cloud","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/91754/salesforce-1-service-cloud#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":820},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Smartsupp","description":"Drive your online sales through conversations. Smartsupp helps businesses deliver a personalized online shopping experience that drives sales by combining live chat, chatbots and video recordings, allowing you to genuinely connect with your customers and better identify their needs. \n\nAs one of the most popular e-commerce solutions in the world, with over 50,000 active web shops and websites, Smartsupp's mission is to help businesses turn their website visitors into satisfied, return customers.\n\n• Live Chat, Facebook and Email Integration, all in one platform – Start a personal conversation with your customers and have all communication in one place. By helping your visitors instantly, you’ll turn them into happy customers and boost your sales.\n\n• Chatbot – Smartsupp's chatbot is your new shopping assistant that works 24/7. The chatbot is the best way to help your business save time, money, and resources by helping your agents answer frequently asked questions, collect leads, and assisting customers with shopping, even while you’re sleeping.\n\n• Video Recordings – see how your visitors are browsing your webshop or website and where they are getting lost. You’ll get valuable insights on what to improve and ensure a smooth shopping experience for your customers.\n\n• Mobile App – Get closer to your customers with our app for iOS and Android phones and answer questions even when you are in the warehouse or on the go.\n\n• Visit our website to get the full list of features: https://www.smartsupp.com/pricing","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3aa81c55-34db-4924-8039-4c030f7f79ef.png","url":"https://www.getapp.com.au/software/101363/smartsupp-live-chat","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/101363/smartsupp-live-chat#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":343},"offers":{"price":"17","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Insurance CRM Software","position":2,"item":"/directory/3083/insurance-crm/software","@type":"ListItem"},{"name":"Salesforce Service Cloud vs Smartsupp","position":3,"item":"https://www.getapp.com.au/compare/91754/101363/salesforce-1-service-cloud/vs/smartsupp-live-chat","@type":"ListItem"}],"@id":"https://www.getapp.com.au/compare/91754/101363/salesforce-1-service-cloud/vs/smartsupp-live-chat#breadcrumblist"}]}
</script>