---
description: Get a quick and detailed side-by-side comparison for Slack vs Smartsupp. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Slack vs Smartsupp Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Internal Communication Software](/directory/1639/employee-communication-tools/software) > [Slack \<span\>vs\</span\> Smartsupp](https://www.getapp.com.au/compare/91563/101363/slack/vs/smartsupp-live-chat)

# Compare Slack vs Smartsupp

Canonical: https://www.getapp.com.au/compare/91563/101363/slack/vs/smartsupp-live-chat

> Detailed comparison between Slack and Smartsupp. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Slack | Smartsupp |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 24046 | 343 |
| **Starting Price** | USD 8.75 | USD 17.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Slack

- API
- Activity Tracking
- Alerts/Notifications
- Chat/Messaging
- Communication Management
- Contact Management
- Customizable Templates
- File Sharing
- Knowledge Base Management
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Third-Party Integrations
- Transcripts/Chat History

### Smartsupp

- API
- Activity Tracking
- Alerts/Notifications
- Chat/Messaging
- Communication Management
- Contact Management
- Customizable Templates
- File Sharing
- Knowledge Base Management
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Third-Party Integrations
- Transcripts/Chat History

## Links

- [View Slack Profile](https://www.getapp.com.au/software/91563/slack)
- [View Smartsupp Profile](https://www.getapp.com.au/software/101363/smartsupp-live-chat)
- [View Original Comparison](https://www.getapp.com.au/compare/91563/101363/slack/vs/smartsupp-live-chat)

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