---
description: Get a quick and detailed side-by-side comparison for ServiceNow vs LiveAgent. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: ServiceNow vs LiveAgent Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [App Development Software](/directory/370/application-development/software) > [ServiceNow \<span\>vs\</span\> LiveAgent](https://www.getapp.com.au/compare/9156/91301/servicenow/vs/liveagent)

# Compare ServiceNow vs LiveAgent

Canonical: https://www.getapp.com.au/compare/9156/91301/servicenow/vs/liveagent

> Detailed comparison between ServiceNow and LiveAgent. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ServiceNow | LiveAgent |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 348 | 1782 |
| **Starting Price** | USD 100.00 | USD 15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### ServiceNow

- API
- CRM
- Configurable Workflow
- Customisable Branding
- Dashboard
- Email Management
- Incident Management
- Knowledge Management
- Monitoring
- Performance Metrics
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Workflow Management

### LiveAgent

- API
- CRM
- Configurable Workflow
- Customisable Branding
- Dashboard
- Email Management
- Incident Management
- Knowledge Management
- Monitoring
- Performance Metrics
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Workflow Management

## Links

- [View ServiceNow Profile](https://www.getapp.com.au/software/9156/servicenow)
- [View LiveAgent Profile](https://www.getapp.com.au/software/91301/liveagent)
- [View Original Comparison](https://www.getapp.com.au/compare/9156/91301/servicenow/vs/liveagent)

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