---
description: Get a quick and detailed side-by-side comparison for ServiceNow vs ScreenConnect. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: ServiceNow vs ScreenConnect Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Data Centre Management Software](/directory/277/data-center-management/software) > [ServiceNow \<span\>vs\</span\> ScreenConnect](https://www.getapp.com.au/compare/9156/102389/servicenow/vs/connectwise-control)

# Compare ServiceNow vs ScreenConnect

Canonical: https://www.getapp.com.au/compare/9156/102389/servicenow/vs/connectwise-control

> Detailed comparison between ServiceNow and ScreenConnect. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ServiceNow | ScreenConnect |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 348 | 1896 |
| **Starting Price** | USD 100.00 | USD 30.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Key features

### ServiceNow

- API
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Asset Tracking
- Compliance Management
- Customisable Branding
- Dashboard
- Data Import/Export
- Email Management
- Monitoring
- Real-Time Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Self Service Portal
- Surveys & Feedback
- Task Management

### ScreenConnect

- API
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Compliance Management
- Customisable Branding
- Customizable Reports
- Dashboard
- Data Import/Export
- Email Management
- Monitoring
- Real-Time Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Self Service Portal
- Surveys & Feedback
- Task Management

## Links

- [View ServiceNow Profile](https://www.getapp.com.au/software/9156/servicenow)
- [View ScreenConnect Profile](https://www.getapp.com.au/software/102389/connectwise-control)
- [View Original Comparison](https://www.getapp.com.au/compare/9156/102389/servicenow/vs/connectwise-control)

-----

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