---
description: Get a quick and detailed side-by-side comparison for Freshservice vs Cisco Meraki. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshservice vs Cisco Meraki Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshservice \<span\>vs\</span\> Cisco Meraki](https://www.getapp.com.au/compare/91351/91641/freshservice/vs/meraki-systems-manager)

# Compare Freshservice vs Cisco Meraki

Canonical: https://www.getapp.com.au/compare/91351/91641/freshservice/vs/meraki-systems-manager

> Detailed comparison between Freshservice and Cisco Meraki. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshservice | Cisco Meraki |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 803 | 130 |
| **Starting Price** | USD 19.00 | USD 40.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Videos |

## Key features

### Freshservice

- API
- Activity Dashboard
- Asset Tracking
- Audit Management
- Compliance Management
- Content Management
- Customizable Reports
- Dashboard
- IT Asset Tracking
- IT Reporting
- Inventory Management
- Mobile Access
- Monitoring
- Multi-Location
- Performance Metrics
- Policy Management
- Real-Time Monitoring
- Remote Update/Installation
- Reporting/Analytics
- Summary Reports

### Cisco Meraki

- API
- Activity Dashboard
- Asset Tracking
- Audit Management
- Compliance Management
- Content Management
- Customizable Reports
- Dashboard
- IT Asset Tracking
- IT Reporting
- Inventory Management
- Mobile Access
- Monitoring
- Multi-Location
- Performance Metrics
- Policy Management
- Real-Time Monitoring
- Remote Update/Installation
- Reporting/Analytics
- Summary Reports

## Links

- [View Freshservice Profile](https://www.getapp.com.au/software/91351/freshservice)
- [View Cisco Meraki Profile](https://www.getapp.com.au/software/91641/meraki-systems-manager)
- [View Original Comparison](https://www.getapp.com.au/compare/91351/91641/freshservice/vs/meraki-systems-manager)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshservice vs Cisco Meraki Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for Freshservice vs Cisco Meraki. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/91351/91641/freshservice/vs/meraki-systems-manager","about":[{"@id":"https://www.getapp.com.au/software/91351/freshservice#software"},{"@id":"https://www.getapp.com.au/software/91641/meraki-systems-manager#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/91351/91641/freshservice/vs/meraki-systems-manager#breadcrumblist"},"@id":"https://www.getapp.com.au/compare/91351/91641/freshservice/vs/meraki-systems-manager#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.getapp.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.getapp.com.au/#website"}},{"name":"Freshservice","description":"Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.\n\nBy bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends service delivery to HR, finance, and facilities, giving business teams a consistent and efficient service experience without requiring separate tools.\n\nFreshservice includes Freddy AI, a domain-specific AI layer that helps agents resolve issues faster, automates employee service requests, and gives leaders insights to make better decisions. Embedded across service workflows, Freddy AI acts as a force multiplier for teams by helping reduce repetitive work, accelerate resolution, and surface patterns and risks earlier. The result is faster, more informed service operations that help teams become more proactive while maintaining the governance and control the business requires.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9198c5f7-1454-48b6-9b59-a7e2b05a451e.png","url":"https://www.getapp.com.au/software/91351/freshservice","@id":"https://www.getapp.com.au/software/91351/freshservice#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":803,"ratingValue":4.6},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Cisco Meraki","description":"Cisco Meraki Systems Manager provides over-the-air centralized management, diagnostics, and monitoring for the mobile devices managed by your organization — from iPads and Androids to Macs and PCs. Systems Manager monitors each of your organization’s devices, showing useful metrics such as client hardware/software information and recent location, and even lets administrators remotely lock and erase devices.\n\nCisco Meraki operates the industry's largest-scale Cloud Networking service. The Cisco Meraki cloud service powers over tens of thousands of networks worldwide and connects millions of devices. Cisco Meraki also has the most experience in the cloud, having run its production service continuously for seven years. The Cisco Meraki Cloud Networking platform is trusted by thousands of IT professionals, from enterprises to hospitals, banks, and retailers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e6d93b9b-1813-4298-9eb5-7bd4aaa6f2ab.png","url":"https://www.getapp.com.au/software/91641/meraki-systems-manager","@id":"https://www.getapp.com.au/software/91641/meraki-systems-manager#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":130,"ratingValue":4.5},"offers":{"price":"40","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.com.au/compare/91351/91641/freshservice/vs/meraki-systems-manager#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"Freshservice vs Cisco Meraki","position":3,"item":"https://www.getapp.com.au/compare/91351/91641/freshservice/vs/meraki-systems-manager","@type":"ListItem"}]}]}
</script>