---
description: Get a quick and detailed side-by-side comparison for Freshservice vs PagerDuty. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshservice vs PagerDuty Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [MSP Software](/directory/645/managed-service-providers-msp/software) > [Freshservice \<span\>vs\</span\> PagerDuty](https://www.getapp.com.au/compare/91351/91574/freshservice/vs/pagerduty)

# Compare Freshservice vs PagerDuty

Canonical: https://www.getapp.com.au/compare/91351/91574/freshservice/vs/pagerduty

> Detailed comparison between Freshservice and PagerDuty. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | PagerDuty |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 685 | 219 |
| **Starting Price** | USD 19.00 | USD 10.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Freshservice

- API
- Access Controls/Permissions
- Dashboard
- Email Alerts
- Email Management
- Event Logs
- IT Reporting
- Incident Management
- Incident Reporting
- Issue Management
- Maintenance Scheduling
- Mobile Alerts
- Monitoring
- On Call Scheduling
- Project Management
- Reporting & Statistics
- Scheduling
- Single Sign On
- Task Management
- Workflow Management

### PagerDuty

- API
- Access Controls/Permissions
- Dashboard
- Email Alerts
- Email Management
- Event Logs
- IT Reporting
- Incident Management
- Incident Reporting
- Issue Management
- Maintenance Scheduling
- Mobile Alerts
- Monitoring
- On Call Scheduling
- Project Management
- Reporting & Statistics
- Scheduling
- Single Sign On
- Task Management
- Workflow Management

## Links

- [View Freshservice Profile](https://www.getapp.com.au/software/91351/freshservice)
- [View PagerDuty Profile](https://www.getapp.com.au/software/91574/pagerduty)
- [View Original Comparison](https://www.getapp.com.au/compare/91351/91574/freshservice/vs/pagerduty)

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