---
description: Get a quick and detailed side-by-side comparison for Freshservice vs FNT Command Platform. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshservice vs FNT Command Platform Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [MSP Software](/directory/645/managed-service-providers-msp/software) > [Freshservice \<span\>vs\</span\> FNT Command Platform](https://www.getapp.com.au/compare/91351/2070119/freshservice/vs/fnt-command-platform)

# Compare Freshservice vs FNT Command Platform

Canonical: https://www.getapp.com.au/compare/91351/2070119/freshservice/vs/fnt-command-platform

> Detailed comparison between Freshservice and FNT Command Platform. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshservice | FNT Command Platform |
| **Overall rating** | 4.5/5 | 4.1/5 |
| **Total Reviews** | 685 | 8 |
| **Starting Price** | USD 19.00 | EUR 115.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation |

## Key features

### Freshservice

- API
- Asset Tracking
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Customizable Reports
- Dashboard
- Document Management
- Event Logs
- IT Asset Tracking
- License Management
- Monitoring
- Process/Workflow Automation
- Real-Time Data
- Request Assignment
- SSL Security
- Scheduling
- Single Sign On
- Status Tracking
- Supplier Management

### FNT Command Platform

- API
- Asset Tracking
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Customizable Reports
- Dashboard
- Document Management
- Event Logs
- IT Asset Tracking
- License Management
- Monitoring
- Process/Workflow Automation
- Real-Time Data
- Request Assignment
- SSL Security
- Scheduling
- Single Sign On
- Status Tracking
- Supplier Management

## Links

- [View Freshservice Profile](https://www.getapp.com.au/software/91351/freshservice)
- [View FNT Command Platform Profile](https://www.getapp.com.au/software/2070119/fnt-command-platform)
- [View Original Comparison](https://www.getapp.com.au/compare/91351/2070119/freshservice/vs/fnt-command-platform)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshservice vs FNT Command Platform Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for Freshservice vs FNT Command Platform. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/91351/2070119/freshservice/vs/fnt-command-platform","about":[{"@id":"https://www.getapp.com.au/software/91351/freshservice#software"},{"@id":"https://www.getapp.com.au/software/2070119/fnt-command-platform#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/91351/2070119/freshservice/vs/fnt-command-platform#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.com.au/compare/91351/2070119/freshservice/vs/fnt-command-platform#webpage","isPartOf":{"@id":"https://www.getapp.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.getapp.com.au/#organization"}},{"name":"Freshservice","description":"Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.\n\nFreshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.\n\nFreshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.\n\nFreshservice is part of the Freshworks product family, whose flagship product is the leading customer support solution Freshdesk – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9198c5f7-1454-48b6-9b59-a7e2b05a451e.png","url":"https://www.getapp.com.au/software/91351/freshservice","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/91351/freshservice#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":685},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"FNT Command Platform","description":"The FNT Command Platform software solution enables the efficient management of IT, telecommunications and data center infrastructures. It documents all physical, logical, and virtual assets, services and resources, as well as cross-silo dependencies, and merges them into a single point of truth. This gives you a digital twin of the entire infrastructure in a single system, laying the foundation today for tomorrow’s more efficient infrastructure management.\n\nThe integrated planning function turns documentation into an efficient management tool. It enables the complete and graphically supported planning of all changes to an infrastructure based on the current state. With the integrated design tool, IT product and service catalogs can be fully modeled and structured.\nThe data collected in the software can be analyzed and visualized in a variety of ways. In addition to comprehensive reports and dashboards, the tool offers 2D and 3D views and georeferenced and schematic network views. Users can walk through locations virtually, zoom in on details to almost any depth, and follow signal paths in up-to-date and detailed maps.\n\nWith FNT ProcessCenter, you can create your own workflows and convert change requests into detailed work orders for service providers or internal technical teams, as well as monitor their execution. The detailed information from the planning function helps to implement orders quickly and without errors, and to immediately transfer them to the documentation as the new current state.\n\nFNT Command has extensive interfaces for easy bi-directional data exchange with other applications, such as ERP, autodiscovery, monitoring or virtualization solutions. Thanks to the open API, users can set up and perform data import, export and synchronization with proprietary systems themselves in the FNT StagingArea.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e1d0cfbf-0cc6-4590-afbe-6bda09e074e5.png","url":"https://www.getapp.com.au/software/2070119/fnt-command-platform","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/2070119/fnt-command-platform#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.1,"bestRating":5,"ratingCount":8},"offers":{"price":"115","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"MSP Software","position":2,"item":"/directory/645/managed-service-providers-msp/software","@type":"ListItem"},{"name":"Freshservice vs FNT Command Platform","position":3,"item":"https://www.getapp.com.au/compare/91351/2070119/freshservice/vs/fnt-command-platform","@type":"ListItem"}],"@id":"https://www.getapp.com.au/compare/91351/2070119/freshservice/vs/fnt-command-platform#breadcrumblist"}]}
</script>