---
description: Get a quick and detailed side-by-side comparison for Freshservice vs ServiceTeam ITAM. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshservice vs ServiceTeam ITAM Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [MSP Software](/directory/645/managed-service-providers-msp/software) > [Freshservice \<span\>vs\</span\> ServiceTeam ITAM](https://www.getapp.com.au/compare/91351/2063991/freshservice/vs/serviceteam-itam)

# Compare Freshservice vs ServiceTeam ITAM

Canonical: https://www.getapp.com.au/compare/91351/2063991/freshservice/vs/serviceteam-itam

> Detailed comparison between Freshservice and ServiceTeam ITAM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | ServiceTeam ITAM |
| **Overall rating** | 4.5/5 | - |
| **Total Reviews** | 685 | 0 |
| **Starting Price** | USD 19.00 | USD 5,000.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Freshservice

- API
- Access Controls/Permissions
- Alerts/Notifications
- Asset Tracking
- Barcode/Ticket Scanning
- Contract/License Management
- Cost Tracking
- Customisable Branding
- Customisable Forms
- Customizable Reports
- Data Import/Export
- Data Visualization
- Knowledge Base Management
- Monitoring
- Prioritization
- Reporting/Analytics
- Supplier Management
- Task Management
- Third-Party Integrations
- Workflow Management

### ServiceTeam ITAM

- API
- Access Controls/Permissions
- Alerts/Notifications
- Asset Tracking
- Barcode/Ticket Scanning
- Contract/License Management
- Cost Tracking
- Customisable Branding
- Customisable Forms
- Customizable Reports
- Data Import/Export
- Data Visualization
- Knowledge Base Management
- Monitoring
- Prioritization
- Reporting/Analytics
- Supplier Management
- Task Management
- Third-Party Integrations
- Workflow Management

## Links

- [View Freshservice Profile](https://www.getapp.com.au/software/91351/freshservice)
- [View ServiceTeam ITAM Profile](https://www.getapp.com.au/software/2063991/serviceteam-itam)
- [View Original Comparison](https://www.getapp.com.au/compare/91351/2063991/freshservice/vs/serviceteam-itam)

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